Back

Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,256 Reviews

1,256 Reviews of Cortese Ford Lincoln - Service Center

Sort by
July 18, 2022

Fast and friendly service was out of their in under and hour! Now that service More

by terhef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 18, 2022

Call on Friday For A Service Appt And Got One On Saturday Morning Very Quick Response and Appointment More

by DTUHL37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 17, 2022

Very kind people. Always willing to listen to my needs. Take care of any issues I might have. Just the best place to buy a vehicle and have service done. More

by LUKE.ROTUNNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 16, 2022

Dropped off the car at 1035AM. Waited while buying some parts for my other Ford. Got the keys back at 1120AM. Ready to go back to work. Always courteous and customer oriented. More

by Larry A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 14, 2022

This visit was not the best visit that I experienced. It was really upsetting to me. More

by cldv33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

July 13, 2022

The service department is always fast and courteous. I was in and out very quickly. More

by jochs2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 11, 2022

Dropped my car off at 6:30am and went to pick up at 4pm. Not done until 5pm. I was told if needed at a certain time should of requested at time of making appointment. Would of been nice to know that. More

by jimmyg1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Cortese Ford Lincoln responded

Thank you for the feedback! We will be sure to make the necessary changes to ensure this won't happen again. If you'd like to discuss your concerns please do not hesitate to call me at 585-277-3287 or email at S-Cortese@corteseauto.com. Thank you, Samantha Cortese

July 10, 2022

Great service. Listened to my concerns and assisted in explaining in detail about my vehicle. More

by mack.peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 10, 2022

Jack Hawes was excellent and kept me informed about what was done Service was fast and friendly More

by jimwoytash7904@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ford techs at Cortese Ford are super
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 08, 2022

Excellent service, had all parts related to repair in stock, jack did a great job in follow ups More

by slidin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

...
42
...