Cortese Ford Lincoln - Service Center

Brought in for an oil change. Asked if I wanted to do a recommended tire rotation. I agreed. Left the building and my wheel came off my SUV on a busy road. They didn’t put the lug Asked if I wanted to do a recommended tire rotation. I agreed. Left the building and my wheel came off my SUV on a busy road. They didn’t put the lug nuts back on the wheel. They ended up having to order a replacement rim. I go in today to get the new rim put on. I left immediately after and then noticed there were dings in the new rim. I’m not even going to bother calling them as I just want to move on from doing any business there. More

My experience was none. I dropped my vehicle off at 8:30am. I received no follow up to let me know what was going on with my vehicle, and had to reach out to the service d I dropped my vehicle off at 8:30am. I received no follow up to let me know what was going on with my vehicle, and had to reach out to the service department myself. When I did get a response back, I still did not receive an update on the service of my vehicle; and when I informed the person who texted me back, explaining that I would need my vehicle back that day, I was told to pick it up. I then arrived to the service center at 5:21pm, it was closed, and if it wasn't for a sale person inside the dealership itself; I would not have been able to access to my vehicle, and come to find out, no work was done to it anyways. More

They are very professional and easy to work with their information and time are centered on the customer along with their care of the working community 😀 👍 information and time are centered on the customer along with their care of the working community 😀 👍 More

I’ll never deal with the dealership again unless its for a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there a recall or for warranty work. It took 4 visits to get work completed because they kept forgetting or couldn’t do something after I was already there. I had to keep taking time off of work to continue to get my car looked at for the same stuff. The entire process was a joke, especially when I was told I’m responsible for my car and I had already brought my car in twice for the same thing and the work hadn’t gotten completed. Complete waste of time. There are other dealerships out there when I’m ready to buy again I’ll find somewhere else because at this point there has been nothing but trouble and problems with the dealership and me buying this car 2 years ago. More

Wonderful dealership! I have had my car serviced at Cortese Ford for many, many years. The service is excellent. The car is always repaired right the first time. And the w I have had my car serviced at Cortese Ford for many, many years. The service is excellent. The car is always repaired right the first time. And the waiting time is minimal. More

Quick and friendly service for a safety recall fix. Haven't had any issues since. Haven't had any issues since. More

Jack has excellent customer service and communication skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away skills. My child goes to school in NY and needed her car repaired. He answered all my questions via text or call even though I was many states away. He also communicated clearly with my child who is a newer driver. He also dealt with the company where we bought the car (again, not in NY) and clearly communicated the repairs and costs with them. I would recommend Cortese and Jack to anyone. I feel confident and relieved my child has a safe car to drive after the repairs. An added bonus, the car was repaired the same day it was brought in! Thank you so much Jack, the service department and Cortese. More

Jack is a really nice helper to handle my car's problem. I'll be back again. I'll be back again. More

The service department kept my car for 3 months with no compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement! Attitude by the service manager, and told that it was a me problem not his! Ford service department that is! More

Hospitality was wonderful I was greeted with respect. I highly recommend this dealership. Thanks again for everything. I highly recommend this dealership. Thanks again for everything. More