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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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November 20, 2020

Cortese Ford provides excellent service. They are responsive, keep you informed along the way. It is a very efficient operation. I highly recommend them for your needs. More

by CEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren, 5 stars
November 12, 2020

The service was very good. My problem with my vehicle was fixed in a very timely manner vehicle was repaired and given back to me on the same day as my appointment. So far I am satisfied with the service. Th More

by mcnealjulia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

I have dealt with Patrick on more than one occasion. He is very friendly, knowledgeable and professional. I know I am in good hands when he is involved. He is definitely an asset to Cortese Ford, and I loo More

by pfanning22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

Had a great first-time experience every thing was on schedule, waiting area was very nice and found to be very clean, I can't stand till covid regulations are done with!! More

by adennis1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
November 07, 2020

Excellent quality and care. Al was able to meet our needs and work around our busy schedule. He answered all our questions, even ones bot related to the service appt. More

by pettyj730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
November 02, 2020

After being told by two different dealerships I couldn't be seen for two weeks Cortese Ford scheduled me the next day and my truck was ready the following day. More

by Lturner.myhand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

Jack was great! He met me immediately upon my arrival and had me enjoying some time in the lounge while they worked on my car. Great experience and everyone was great. Thank you! More

by KCRANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

Patrick was great. We came in for inspection, oil change and 2 recalls. It took longer for the recalls and to get the ok from Ford so we had to come back but both times he kept us informed. My only compla More

by Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2020

Al was my service advisor he does a great job. Work was done on time and I received a text message when work was completed. More

by jkrueger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

Thanks for fixing my 2016 on recall. I would recommend Cortese for sales and service. My car was repaired and I was notified when finished in the approximately amount of time promised. More

by gottagobob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
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