Cortese Ford Lincoln - Service Center

Checked in with Keith Osier, for my oil/filter changed. Having a problem with door opening, and he said he would have them look at it. Took care of problem. Very courteous and understanding. Oil change I Having a problem with door opening, and he said he would have them look at it. Took care of problem. Very courteous and understanding. Oil change I thought was a little high, coupons would be nice. More

Great dealer. Always courteous and helpful.Always Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible wait time. Explain if there is a problem to be fixed. More

Everything went well and got my car back in a timely manner. Al was my service advisor and he was great as always, even left the car running so it will cool down inside for me as it was a super hot day. manner. Al was my service advisor and he was great as always, even left the car running so it will cool down inside for me as it was a super hot day. :) More

Thank you Cortese for continued excellent Lincoln service in Rochester, NY. Also for many years of outstanding support by Ed Smith in Lincoln Service Department.I95 in Rochester, NY. Also for many years of outstanding support by Ed Smith in Lincoln Service Department.I95 More

Great service and great people friendly people very clean service department all my questions were answered they gave me a rental car which was clean clean service department all my questions were answered they gave me a rental car which was clean More

My car still tells me I need an oil change and that was what I was charged for. You didn't do the 100,000 check up, and I asked you to. I tried calling patrick,Patrick, person who handled my car and he nev what I was charged for. You didn't do the 100,000 check up, and I asked you to. I tried calling patrick,Patrick, person who handled my car and he never called back More

Brought my vehicle in for a 40,000 check up. Service department was helpful and friendly. Vehicle wasn’t finished within the original timeframe they mentioned because they found an issue and fixed that department was helpful and friendly. Vehicle wasn’t finished within the original timeframe they mentioned because they found an issue and fixed that as well. More

Professional, Quality work, Excellent I have done business with Cortese Service Dept. for 16 years. Everyone has always been, professional, done excellent service work, personnel are cou I have done business with Cortese Service Dept. for 16 years. Everyone has always been, professional, done excellent service work, personnel are courteous, friendly. Great More

Another perfect experience Went in for an oil change and tire rotation. While I was waiting, the service manager informed me that he had discovered that my car was awaiting a fa Went in for an oil change and tire rotation. While I was waiting, the service manager informed me that he had discovered that my car was awaiting a factory update to avert a possible problem. I had received the letter regarding this potential issue several months earlier but had forgotten all about it. The service department was able to make the necessary update (at no charge) while I was there. Thanks to their due diligence, my car is now up-to-date. More

Another great visit / service by Cortese team / Service staff. I scheduled a regular maintenance service visit in early June. I was assigned Patrick this time. Five stars all the way. In addition I had que staff. I scheduled a regular maintenance service visit in early June. I was assigned Patrick this time. Five stars all the way. In addition I had questions regarding the software / door lock and Patrick was super helpful. More