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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,255 Reviews

1,255 Reviews of Cortese Ford Lincoln - Service Center

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May 14, 2020

Covid Visit I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my More

by susan.stott310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020

Service on my ford edge I had to come in and get a replacement tire. However the wait was very long. It got done, but not to the usual standards from Cortese. I assume to the More

by banditbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020

Service is outstanding... always upfront with the potential cost and how long the repair will take. The service technician fixed the problem and had me back on the road sooner than expected! More

by mrreff28
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry DeVoe
May 04, 2020

Ed Smith provided his usual courtesy and timely service. I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the cri More

by Jay
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020

Cortese Service Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through result More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020

Work was thorough The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and m More

by wilsonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of the gentlemans name
May 01, 2020

Was taken in right on time for my appointment and my car work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid More

by karthmann
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2020

Great!!! Service. Very pleased,. They did a big job in very little time. My truck is running great again. Worth the drive from geneseo to Cortese More

by jeepdog2002
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Cortese Ford Lincoln responded

We are happy to help. Thanks for the great review!

April 20, 2020

Maintenance Awesome job as always quick service done correctly the first time. Can't say enough good about these guys service after the sale always sells that se More

by 52One
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

April 09, 2020

Excellent Service . Reassurance of that my vehicle would be disinfected after service especially since service was completed during the COVID 19 pandemic. Patrick was More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan- Service checkout
Apr 27, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!!

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