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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,255 Reviews

1,255 Reviews of Cortese Ford Lincoln - Service Center

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April 08, 2020

Oil change and Summer tire install As usual, work was done in a timely fashion and with no hidden charges. Appointment was for 10:00, arrived at 9:55 and car was immediately taken into More

by tljh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

April 05, 2020

great service dept. Have been going there for quite some time the staff always treats me with respect especially Ed Smith always pleasant and helpful and completely hones More

by remap3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Clifford
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thank you for the great review!

April 03, 2020

Always met with personal and friendly service people. Patrick Zimmerman is a fantastic and knowledgeable service tech. The technicians always do a great job on our vehicles and get the job done expeditio More

by gosman
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

March 31, 2020

Excellant Service Truly appreciate the service department being open during the corona crisis. Patrick is always very pleasant to work with,explaining what is needed fo More

by cinap53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

March 30, 2020

very surpised by the attention and service provided Always supportive even in these difficult times, They let me know exactly what they were doing to my Ford Explorer and facilitated inspection of the More

by willybelotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren's Team
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Willy!

March 25, 2020

Great Service Department. You're treated with respect. They explain your problems in a way you can understand. I've purchased my last 2 cars with them. This service Department is why I keep coming bac More

by SRELLOBO
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thank you for your detailed review! WE love the feedback.

March 23, 2020

Excellent Pat takes excellent care of my car I leave confident that my vehicle is safe and maintained. Great job as always. I’ll be back More

by joe.coniglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Joe!

March 23, 2020

Doesn't get better Had a good experience buying my Ford 10 years ago. The Service Dept. is 1st rate & I wouldn't take it anywhere else for inspections and repair. Patr More

by KATE_THE_PETAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks Kate!

March 23, 2020

good service but phone trouible I made an appt. online, as it is difficult to get through when I call. I liked the email reminders. There was trouble using my points on Ford Pass u More

by Flex owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no idea
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the feedback. We apologize for the difficult process.

March 20, 2020

GREAT TIME Believe when the service tec. tells you that you have a problem ,and it is in your interest to get it fixed , please do, they are the best!! More

by BENJI12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri, Michelle Scott
Apr 08, 2020 -

Cortese Ford Lincoln responded

Thanks for the great review!

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