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Cortese Ford Lincoln - Service Center
Rochester, NY
1,255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,255 Reviews of Cortese Ford Lincoln - Service Center
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November 07, 2019
Had a very pleasurable experience at Cortese Ford getting a recall on my wife's car taken care of. Darren was on top of everything and keep me appriced throughout the successful process. I like the texts I r a recall on my wife's car taken care of. Darren was on top of everything and keep me appriced throughout the successful process. I like the texts I receive throughout also. Well done. More
by mptrost
Employees Worked With
Darren 5 stars
November 06, 2019
New truck Had new truck for 4 months and need a jump....drove truck to the dealer and was giving a new battery..... Very happy with the service department Had new truck for 4 months and need a jump....drove truck to the dealer and was giving a new battery..... Very happy with the service department More
by PHYLLISDIXON46
Verified CustomerEmployees Worked With
November 05, 2019
Darren is great service is always good. I have had great service at the Cortese Ford store. On the other hand my wife recently had a very bad experience at Cortese Jeep. We left the car la I have had great service at the Cortese Ford store. On the other hand my wife recently had a very bad experience at Cortese Jeep. We left the car late the previous night for an oil change and air in a tire. The next day at noon my wife checked on the status of the service. Nick the service advisor indicated that because we did not have an appointment he wasn’t sure when he would get to service her car. She had indicated she needed it by 2 pm in order to pick up our grandchildren. She told him not to bother to work on the car. and she picked it up and took it to Monroe Muffler. The work was done there in 20 minutes. We have been going to Cortese for service on this car since she purchased it in 2011. We were very disappointed because we have been using Cortese for service for 20+ years. Tim Young the previous service provider was wonderful, needless to say we will not return to Cortese Jeep. Please feel free to pass this message onto John Cortese who is a friend. Thanks Frank Geraci More
by FGERACI
November 05, 2019
Service review October 2019 good Was satisfied with the ability to have a rental. I was not satisfied with the cost of cleaning my sunroof it was over priced. I thought there was a Was satisfied with the ability to have a rental. I was not satisfied with the cost of cleaning my sunroof it was over priced. I thought there was a part replacement not just a cleaning. More
by caldwellvelverly
Employees Worked With
October 31, 2019
Always Great Service Darren was great. We were able to get into service as soon as possible, he took care of our issues immediately, good to go again as always. Darren was great. We were able to get into service as soon as possible, he took care of our issues immediately, good to go again as always. More
by DCORNWAL
Employees Worked With
Darren Van Orden
October 31, 2019
Happy customer Went in for routine oil change and problem with Ford Pass connection. After the service update, I was still not able to connect phone with car to sync Went in for routine oil change and problem with Ford Pass connection. After the service update, I was still not able to connect phone with car to sync. Patrick saw my frustration and took over reconnecting my phone to the car and finally he was successful. I was so happy. Thanks for the extra effort Patrick. More
by MILLER0
Employees Worked With
October 30, 2019
Great Service Have always been treated with great service with my car. Patrick has always been great. Have worked with Patrick for many years now when servicing my Have always been treated with great service with my car. Patrick has always been great. Have worked with Patrick for many years now when servicing my car. He is a really great guy. More
by nnardone14450
Employees Worked With
October 30, 2019
Efficient Very easy, and accommodating crew to work with. Everything was taken care of quickly and with friendliness. Overall enjoyable experience. I continue t Very easy, and accommodating crew to work with. Everything was taken care of quickly and with friendliness. Overall enjoyable experience. I continue to use this dealership to service my Ford. More
by nfrun2
Employees Worked With
Al Ford May
October 30, 2019
Quick service. I brought my vehicle in for service. Between the time I made the appointment and the day of service I received a recall notice. The recall was done on I brought my vehicle in for service. Between the time I made the appointment and the day of service I received a recall notice. The recall was done on the same day as the service. I appreciated not having to bring back my vehicle another day for the recall. More
by dvhonline
Employees Worked With
Darren in Service.
October 26, 2019
Service Work on my vehicle done was done to my satisfaction and within the time service said. Drove out of dealership knowing my car was “ready to go”. Work on my vehicle done was done to my satisfaction and within the time service said. Drove out of dealership knowing my car was “ready to go”. More
by jeangrg
Employees Worked With
