Corwin Ford Spokane

Helpful staff and good service. My car runs fine and I appreciate all your efforts. My car runs fine and I appreciate all your efforts. More

I called to have my vehicle serviced. And they told me it would be about a month to get it in. I told her I needed it done sooner as I was going on a trip. She found a way to get me in be And they told me it would be about a month to get it in. I told her I needed it done sooner as I was going on a trip. She found a way to get me in before my trip. More

Waiting for a new engine under warranty for over a year now. Not much of a warranty from Ford Motor Company. now. Not much of a warranty from Ford Motor Company. More

I appreciated them working around my schedule. For me, it turned out to be same day service. Thank you for Corwin Ford. For me, it turned out to be same day service. Thank you for Corwin Ford. More

Quick and good customer service. Offers rides to and home and vehicle pickups for appointments. Thank you again. Offers rides to and home and vehicle pickups for appointments. Thank you again. More

I brought my car in for a transmission replacement. I can tell they didn’t replace it and just fixed it. They said stuff was in order for the new transmission and clutch. Waited 3 weeks to get my car b I can tell they didn’t replace it and just fixed it. They said stuff was in order for the new transmission and clutch. Waited 3 weeks to get my car back. Which I had also scheduled for maintenance while it was there. Madeline had told me they would change the oil and fluids while it was in before I got it back. Well I got it back they didn’t do an oil change, they didn’t give me a new clutch or maybe transmission. I can’t exactly tell which one isn’t new, but I know for a fact one of them isn’t new. My 4th gear feels like there’s a huge piece of hand fabricated metal, which is blocking me out of gear. They also deactivated my red track key, as well as messed with my ecu and messed up my middle console display to not show me my horsepower etc. I would love to have them re do it immediately. With my next month car note paid for as I waited a full 3-4 weeks to finally get my car back. Which they didn’t even do everything I had asked, and paid for. The total they charged me was $12,000, $2000 out of pocket, because the warranties covered 10,000. They said everything would be brand new driveline related, which I can tell it’s not and has just been re-fabricated. I would either like a full refund of the money I spent, or Corwin Ford to do what they said they were doing. Which they said whole new driveline, brand new clutch as well and brand new transmission as well as an oil change and fluids check. Which they did none of that. Except maybe the clutch. Alls I know is when a customer asks for something as simple as an oil change, while it was at the shop you would think they’d do it since they already have the car correct? Wrong. I can’t necessarily blame Madeline, but I sure can blame the whole dealership. Madeline should have made sure everything was done though, as she was the adviser. There should be some kind of full inspection done after the job was completed. Which I know wasn’t done. Thanks for taking the time to read this, and I hope you guys can make the dealership accountable for their actions. I sure will! Don’t know if this requires a lawsuit or what, because they said I was paying for all new parts. Which I didn’t receive. More

I am very impressed that even though our "old faithful" service techs are gone, the new ones seem to have a grasp of customer care and what works as far as customer service and communication. Overall I am service techs are gone, the new ones seem to have a grasp of customer care and what works as far as customer service and communication. Overall I am very satisfied. They kind of make sure I am! More

I'm not a fan of computer communication but you made it less frustrating than I would have been expecting, excellent service and great people, thanks much! less frustrating than I would have been expecting, excellent service and great people, thanks much! More

Xander was incredible, very good customer support and made me comfortable putting my truck in capable hands. made me comfortable putting my truck in capable hands. More

So far has been prompt service. I did have concerns about the transmission/ drive train before last oil change. Transmission on this model shifts iradeicatly seems to be normal I did have concerns about the transmission/ drive train before last oil change. Transmission on this model shifts iradeicatly seems to be normal and a code/ fault had not yet happened until after last service. More