Corwin Ford of Tri-Cities

Poor Customer Experience The support and service I received from Corwin recently was poor. Poor communication, poor execution, poor customer service. I do not do a lot of bu The support and service I received from Corwin recently was poor. Poor communication, poor execution, poor customer service. I do not do a lot of business with Corwin, but my previous experincees were pretty good. My recent experience was very poor! When possible moving forward I will choose to not to do business with Corwin Ford. More

Sloppy work and long time for appt My Explorer decided after a 3000 mile trip to have problems. Tried to make appt. online to no avail. So called and was told that it would take 3 we My Explorer decided after a 3000 mile trip to have problems. Tried to make appt. online to no avail. So called and was told that it would take 3 weeks to get in. Since I didn't want the car to die altogether, we limped it to the dealership and said to fix it when they could. It was worked on 10 days after taking it in. After paying over $500, I got in the car and started to back up...heard a crunch! Everyone stopped and looked. The panel to the undercarriage had fallen off. Yes, they immediately took it back and fixed it. But I wasn't impressed with the flippant response I got from Service when I said it was a good thing it didn't happen when I was going 70mph down the freeway. It could have very easily caused me to swerve and perhaps crash into another car. I have never in over 50 years of driving had this happen. Also, honestly...3 weeks to get an appt.! I asked Service about it and was told that Corwin is selling so many more cars than ever before. So may I ask...if they are selling so many new cars and the need for service is so great...is the quality of product going down? Found On The Road Dead...please say it isn't so.... More

great experience I really liked the fact that our sale man was not pushy at all, let us decide if this is what we really wanted! and he was friendly :) I really liked the fact that our sale man was not pushy at all, let us decide if this is what we really wanted! and he was friendly :) More

Purchase of a new Ford Ranger I was looking to purchase the new Ford Ranger at Corwin Ford, I was greeted by Andrew Springer who turned out to be very knowledgeable, attentive and I was looking to purchase the new Ford Ranger at Corwin Ford, I was greeted by Andrew Springer who turned out to be very knowledgeable, attentive and just easy to talk too. I would not hesitate to recommend both Andrew and Corwin Ford to anyone, overall a very pleasant experience. More

Good work done fast. Dropped my brand new truck off for a 5th wheel prep kit, the accessories manager thought it would take about 6 hours, the techs knocked it out in 3.5 Dropped my brand new truck off for a 5th wheel prep kit, the accessories manager thought it would take about 6 hours, the techs knocked it out in 3.5 hours. If I wasnt moving out of state, would definitely use them again. More

Sale of a new pickup F-150 King Ranccher Was very helpful!! Was able to take care of all my questions. Was very knowledgeable . Wil probably do business again when I'm looking for another veh Was very helpful!! Was able to take care of all my questions. Was very knowledgeable . Wil probably do business again when I'm looking for another vehicle. More

Service Manager Is plugged i! Your service manager is plugged in to her staff and everytime she walks into the customer waiting area she notes each customer waiting. Very Impressiv Your service manager is plugged in to her staff and everytime she walks into the customer waiting area she notes each customer waiting. Very Impressive! More

Bought new F 150 pickup I was checking the F150s on line when Andrew text me, to see if he could answer any questions. I was comfortable just texting for few days. Andrew was I was checking the F150s on line when Andrew text me, to see if he could answer any questions. I was comfortable just texting for few days. Andrew was polite and waited until I could visit Corwin's. More

Bought a F-150 Stephen was extremely helpful in assisting me with buying my truck. When the truck I originally wanted was sold th day before I arrived he was quickly Stephen was extremely helpful in assisting me with buying my truck. When the truck I originally wanted was sold th day before I arrived he was quickly able to help find a replacement that was a more upgraded luxury model then the one I was first looking at for the same price! I would recommend them to anyone. More

Honestly a great experience! My wife and I worked with Stephen Huang as our salesman and we have to say that he was an absolute joy to work with. He was always friendly, courteous My wife and I worked with Stephen Huang as our salesman and we have to say that he was an absolute joy to work with. He was always friendly, courteous and professional. If he didn't know the answer, he got back to us. He took very good care of my wife and I and we literally have never had such good service from a car salesman. More