Corwin Ford of Tri-Cities

Integrity, Honesty, Excellence, Complete Care I have had the pleasure, by accident, to have used Corwin Ford as my Service Center now for approximately 2 years. A dealer closer to me had a change I have had the pleasure, by accident, to have used Corwin Ford as my Service Center now for approximately 2 years. A dealer closer to me had a change in hours and I was using a quick lube for a short while, until I heard a radio ad for the Corwin Ford Service Center. I was very pleased to find the hours in their Fast Lane Center to be much better for my schedule. Every time I come up it has been a good experience and they work hard to get cars in and out without sacrificing quality, such as making sure to rotate my tires, or even as small as washing the car afterwards. They have been very honest, as I went in last year near the Holidays thinking I needed(based on miles) to have a transmission service. The particular trans in my car meant I wanted the Ford Techs to handle it especially to prolong the life of it as best as possible. The tech went to start and came back, and recommended that the Floid was fine, and he would not recommend changing it at this time. This saved me approximately $300 that another dealer or place could have just done and charged me for if they wanted to. This was a great help especially with a family and presents to buy, yet still give me peace of mind and even physically show me the Fuid condition as well as recommend a few things that needed to be checked in the future. This is just one example of their honesty and integrity to the customer. Each visit I am greeted, I am told what to except for price, as well as wait time. They have a very nice and clean waiting area, plenty of comfortable seating, plus coffee ?? and water for free while you wait. The last visit I called and it was a last minute thing, I had a work change and it was the last day before Thanksgiving I could change my oil before a drive to Portland for the holiday weekend. Angela Hancock answered the phone and was able to work me in, and was very nice to do so. Many places would have simply told me to come back another day, but Angela cares about the customer and is coming back, as well as having the relationship with people behind just a customer but caring about servicing a care for the safety we must put into it each time we drive it. Every employee at Corwin Ford I have interacted with, from someone answering a phone, to the people helping me at the desk, to the techs who have explained service issues, have always been helpful,professional, courteous and genuinely cared for the person they are talking to. I recommend Corwin to anyone I can, regardless of what make they drive. I tell them to make a appointment or call if needed and see what the team can do for them. On top of all this, the service for my oil change/full service is a great deal, especially for being able to have a certified Tech do work and inspections and not just someone who dumps oil and reads a manual to see what may be the issue at other places. Thank you Corwin Ford for your dedication to the people More

Very welcoming staff Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to e Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to everyone More

Quick sale, slow follow through Traded in one vehicle, purchased new car. 3 weeks later the first car still hasn't been paid off, and they had to mail me the extra key and manual fo Traded in one vehicle, purchased new car. 3 weeks later the first car still hasn't been paid off, and they had to mail me the extra key and manual for the new car. More

Excellent service Satisfied with my purchase! After taking to the right people I was Satisfied and well taken care of. Nico, fast Eddie and rob wierzchowski great job guys you definitely offer gre After taking to the right people I was Satisfied and well taken care of. Nico, fast Eddie and rob wierzchowski great job guys you definitely offer great Customer service More

Would highly reccomend! Matt was easy to work with. He was in it for our best interests. He was honest and was able to bring a great deal to the table Matt was easy to work with. He was in it for our best interests. He was honest and was able to bring a great deal to the table More

Very efficient Two recalls and an oil change in less than 3 hours. Very nice waiting area with great coffee. I come from Pendleton so the lower wait time is apprecia Two recalls and an oil change in less than 3 hours. Very nice waiting area with great coffee. I come from Pendleton so the lower wait time is appreciated. More

Professional (Sales)Used Car Transaction My interaction with your Sales Representative "Tiffany Hawkins" was very informative and very comfortable. She answered all my questions and any wher My interaction with your Sales Representative "Tiffany Hawkins" was very informative and very comfortable. She answered all my questions and any where she was unsure, she made it a point to get me the information I requested. I did not feel pressured in any of my interactions with Tiffany, or any other representatives of Corwin Ford. The deal negotiation was to the point and very fair in the counter offer process. This was my first car purchase from Corwin Ford and I was very surprised how smoothly the overall process took place. I will certainly stop by again on my next search for a new or nearly new car. Tiffany Hawkins was very nice and personable, a great sales representative for Corwin Ford. Thank You, my experience was very positive. More

2013 mkt It’s was a great experience they did a good job on my car, the only thing was that it didn’t get done on time, It’s was a great experience they did a good job on my car, the only thing was that it didn’t get done on time, More

Ford F-150 Austin was very helpful and informative! We came in to test drive a new truck with very basic information and he worked with us to get a good deal. Austin was very helpful and informative! We came in to test drive a new truck with very basic information and he worked with us to get a good deal. More

Excellent Buying Experience Skyler Williams was amazing!! He was very informative and helpful, even after the sale. I was trying to purchase seat covers for the new F-150's and h Skyler Williams was amazing!! He was very informative and helpful, even after the sale. I was trying to purchase seat covers for the new F-150's and he sent me information on Black Friday of some good deals and what type of seats I had. True customer service is shown after the transaction is done.... And Skyler showed that perfectly! Thanks!! More