Corwin Ford of Tri-Cities

Unsatisfactory Steering ball joints are shot at 20000 miles. It took 3 weeks to get me in and when they did they told me the ware was not enough to replace at this t Steering ball joints are shot at 20000 miles. It took 3 weeks to get me in and when they did they told me the ware was not enough to replace at this time for warranty. I will not be purchasing another Ford. More

They care about their customers. It was difficult to diagnose the problem my car was experiencing, but they kept at it, and they were respectful of me through it all. It was difficult to diagnose the problem my car was experiencing, but they kept at it, and they were respectful of me through it all. More

Great Customer Service It had been several years since we had done any car shopping. When we were looking at buying a new car, we went to Corwin Ford Tri-Cities. Alan Denh It had been several years since we had done any car shopping. When we were looking at buying a new car, we went to Corwin Ford Tri-Cities. Alan Denhoed is the only person I deal with and he really is the best. He is never pushy, very knowledgable, and truly cares about the customer’s needs. I highly recommend him to everyone. More

Two thumbs up. Third truck I have bought in eight years. Alan and his team have always taken care of me. Look forward to doing more business in the future. Third truck I have bought in eight years. Alan and his team have always taken care of me. Look forward to doing more business in the future. More

2018 Ford Focus ST I got a nice 2018 Ford Focus ST for a good price. It was a good, low pressure buying experience. I'd recommend Corwin to anyone looking for a deal. I got a nice 2018 Ford Focus ST for a good price. It was a good, low pressure buying experience. I'd recommend Corwin to anyone looking for a deal. More

Another excellent maintenance visit experience As usual, Corwin Ford was extremely accommodating and quite diligent with a recent maintenance visit. Despite having a full schedule, Team Corwin sque As usual, Corwin Ford was extremely accommodating and quite diligent with a recent maintenance visit. Despite having a full schedule, Team Corwin squeezed my vehicle in on a Tuesday. Upon arrival Tuesday morning, they rushed my vehicle into the shop, as they were aware I planned to wait for the vehicle in their customer lounge area. The relatively large and comfortable lounge area made it easy to catchup on a little work. Less than three hours later, the vehicle maintenance was completed, along with a complimentary carwash. And a shout out to Junior, who was an extremely courteous, knowledgeable, and helpful Service Advisor, keeping me apprised of findings and status throughout the morning. The maintenance visit was to address a recall notice and a surprisingly overwhelming mildew odor in a two-month-old F-150. After a little research, the mechanics determined the most probable cause was the a/c evaporator. They subsequently addressed the issue with an a/c cleaner and deodorizer treatment. Although there remains a residual mildew/deodorizer combo smell, it is a significant improvement compared to the odor prior to the treatment. My clothes, computer bag, computer, phone, and various passengers appreciate it. If I was a passenger in an Uber car with this smell, I would not hesitate to give the experience a 2 or 3-star rating. Hopefully the treatment keeps the mildew odor at bay for years to come. I must admit, thus far, I’m a little disappointed in the 2018 F-150 Platinum compared to my previous 2016 F-150 Platinum. The musty/mildew odor, the less intuitive change in cruise control buttons (a personal preference), discontinued multicolor ambient lighting, the black wood like plastic interior trim vs. the previous (classier, "platinum" fitting) glossy walnut like wood trim, to mention a few disappointing points. On a positive note, it has been a pleasure working with Team Corwin to resolve issues that can be corrected. More

New Transit 5 star service from Alan Denhoed made buying my new van a great experience. Alan and I put the deal together over the phone and everything went smooth 5 star service from Alan Denhoed made buying my new van a great experience. Alan and I put the deal together over the phone and everything went smooth. When I got to the dealership on Saturday morning (I came from Seattle) I signed my name about 7 times jumped in the van full of gas washed and headed home. I would buy again from Alan. Terry More

Always timely and professional. The Team at Corwin is helpful and courteous. Highly recommend Corwin sales and service. They listen to my needs and provide great options. This is my The Team at Corwin is helpful and courteous. Highly recommend Corwin sales and service. They listen to my needs and provide great options. This is my second new vehicle purchase from Corwin and I plan on coming back. More

Very well taken care of. Very friendly and helpful and knowledgeable. They have been encouraging and very patient with me and all my questions . They were very timely with th Very friendly and helpful and knowledgeable. They have been encouraging and very patient with me and all my questions . They were very timely with the service work. More