Corwin Toyota Boulder

The estimated time for the service was two hours. After two and a half hours I texted for an estimated time for pickup. I was told one half hour more. OK. An hour passed and then I texted for another After two and a half hours I texted for an estimated time for pickup. I was told one half hour more. OK. An hour passed and then I texted for another estimated time. There was no response to this text or to my call until a half hour later. I would have appreciated much better communication. A proactive text saying there would be a delay with an adjusted delivery time would have been considerate and helpful. More

Yair was great to work with. Great communication and got my service done on time Great communication and got my service done on time More

The time of service was fast considering what was requested. The online status feature is very convenient. requested. The online status feature is very convenient. More

Sales process was smooth. Reeve was responsive, communicative and helpful throughout the process. The facility is modern and welcoming. Reeve was responsive, communicative and helpful throughout the process. The facility is modern and welcoming. More

Appreciate the timely responses and honesty from Luis. Felt like I was in good hands. Felt like I was in good hands. More

Made an appointment for an oil change a week in advance. When I arrived no appointment was on the books. Left me sitting in my car in the garage for 20 minutes while the techs figured out what to do. Price When I arrived no appointment was on the books. Left me sitting in my car in the garage for 20 minutes while the techs figured out what to do. Price for service given to me by the tech was significantly higher than I was told on the phone when I made the appointment. The tech told me the girls who answer the phones in service don't really know the costs. Really? Classic bate and switch. When a customer calls and asks how much a service is going to be they want to know the exact figure including tax and shop fees. Oil was dripped across the engine air filter housing. It would have been easy for the tech to take a rag and wipe it off, but he left for me to clean up. All-in-all a very poor service experience. More

This dealership is why people hate buying cars. The excitement of buying a new/used car quickly wears off when dealing with all of the typical gamesmanship. The car buying process should not take 5 The excitement of buying a new/used car quickly wears off when dealing with all of the typical gamesmanship. The car buying process should not take 5 hours spread out over two separate days. We do not live close to this dealership and had to head out there 3 times. Luckily Youssef called us on the way out on the second time to tell us the vehicle wasn’t actually ready and to go home. We purchased a used vehicle and were paying cash, so no financing would be involved and still we sat at a desk twiddling our thumbs for 2 hours before Hunter took us back to do 10 minutes of paperwork and for us to write a check. Hunter was great and quick. This dealership needs to learn to respect people’s time and realize not all of us like to come in and waste a day playing games going back and forth between the sales manager. Like I said, Youssef and Hunter were good to work with but I think I’d be hard pressed to ever purchase another vehicle from Corwin Toyota. More

This was my first time using a dealership for an oil change and it did not disappoint. I bought my car in August from Corwin and I have loved it. So when they said 1.5 hour wait I was willing to sit in change and it did not disappoint. I bought my car in August from Corwin and I have loved it. So when they said 1.5 hour wait I was willing to sit in their nice waiting area working on my laptop and have a cup of coffee. Well little to my surprise I got a text and finalized what they did and it was done in 35 minutes! I was shocked and surprised. I know it won’t always be this fast, but I was elated that I had my car back quick and in a hurry! More

Parts needed to install were not correct. Waited 2 hours to find out part needed was not available to complete scheduled service. Waited 2 hours to find out part needed was not available to complete scheduled service. More