Coulter Cadillac Buick GMC

Both Paul Glans and Ed Stralko should teach everyone and every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was crac every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was cracked and scraped and needed to be replaced. (I ran over a Parking strip and did not realize the damage it had done) Earnhardt gave me a car to use for a few days till my insurance company came out to look. I called back after the weekend (when I was told to bring rental car back) and I was told by their service that the insurance Co. never made it out that day. Earnhardt basically told me to give rental car back and you’re stuck with no car. BTW i have a 2012 Cadillac SRX 7 months old. I immediately called Coulter and Paul Glans (formally with Legends now Earnhardt) told me to come right over asap and we will have a car waiting for you. That my friend, Is customer service! I got to Coulter, Ed had my rental waiting and within 1 week Car was done! I was sooo excited! I got home and realized that the tire rotation was not done so I called Coulter and they said Earnhardt reported they did it. Well, why would Earnhardt do a tire rotation on a cracked frame, as well as making me sign a release on the car to drive it from Earnhardt to Coulter claiming they never touched it! I knew it was not done because I was missing the air cap on the passenger’s side tire. That is how I knew it was not done. I brought it in, Coulter was going to do it anyway, knowing Earnhardt took the credit and the $$ from Corporate. I left and Cadillac customer service and made sure they knew that Earnhardt fraudulently put in a claim that was not done. Thank you Coulter, Paul Glans and Ed Stralko for all your help! I highly reccomend Paul for a new car and Ed for Service. Thank you!! Judi Goldman More

We were very pleased and comfortable in making our latest purchase at Coulter. Allen Hall was our new car sales representative and was prepared for our visit with a list of vehicles for us to review which w purchase at Coulter. Allen Hall was our new car sales representative and was prepared for our visit with a list of vehicles for us to review which were exactly as requested by my husband. Allen greeted us warmly and also took the time to introduce us to the members of the Cadillac Sales Team with whom we also would be doing business in the process of our transaction. Allen proved as knowledgeable about the new cars we were interested in buying as he has been in the past when we had also purchased cars through him at Coulter. We were also very pleased with additional outstanding services offered by the dealership as described by Allen and extremely impressed to have the service individual arrive exactly on time to set up the car's garage door opener. We again were very appreciative of the loaner provided over the weekend until our new purchase had been through the necessary preparations, especially for harsh the Arizona climate, by the Service Department. Allen was very patient with my husband in explaining the various techno options available on our new car. Truly as my husband came home excited to show me all he had learned. This feat alone is considered close to miraculous since my husband is uncomfortable using a cell phone much less a computer. We certainly give Allen Hall our highest recommendations for making this purchase his personal responsibility in ensuring it proceeded as satisfyingly for us as possible. More

Debbie Niles is superb at what she does. This woman knows her stuff. My husband and I were looking for an A to B car that was good on gas while we are both in school. Debbie found us what we needed a knows her stuff. My husband and I were looking for an A to B car that was good on gas while we are both in school. Debbie found us what we needed and got us in and out of the dealership so fast it would make your head spin. Coulter as a dealership is somewhere my husband and I will ALWAYS buy our cars. Not only is Debbie always helpful but the entire staff is always friendly and helpful. I recommend Coulter to anyone I know who is looking for a car and I recommend Debbie ALWAYS!! I think we've sent a few customers her way and we are glad to do it. In this world where customer service is lacking Debbie and the staff at Coulter are a welcome change! So glad we could once again do business with the wonderful people at Coulter. More

I chose Coulter Cadillac because it is a family owned, I chose Coulter Cadillac because it is a family owned, long-time Phoenix dealership, known for their outstanding reputation. Originally, i went to C I chose Coulter Cadillac because it is a family owned, long-time Phoenix dealership, known for their outstanding reputation. Originally, i went to Coulter to look at a very low mileage certified pre-owned car and went back and forth between two cars. After 3 or 4 weeks of visiting, driving and thinking about the cars, I noticed a new car, a GMC Terrain, and asked Glenn Heiser to price it out the door. I went down to see it, drive it and BINGO!!!!, it was sensational in every way! It has more equipment than I need, but I deserve it, so what the heck???? Glenn was VERY patient with me, never called to bug me, he was there when I wanted to see the cars and talk about the cars. Once I made up my mind, it went like lightning! Waiting for the contract to be written up was quick and easy. Debbie Niles, the financial manager, was accommodating, SUPER fast and knew her stuff. I couldn't have been in the financial office more than 15 minutes! I would recommend Coulter/Glenn Heiser and Debbie Niles anytime, the easiest car buy we've ever experienced!!! More

I had a very good experience. thank you ! it was much less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. More

Friendly, professional services. Everything went as planned. This Internet sale went smoother than what I thought. I definitely would do business with Coutler again. Thanks! planned. This Internet sale went smoother than what I thought. I definitely would do business with Coutler again. Thanks! More

All the staff noted were friendly and acomidating. The purchase experience was fast and worry free. All my questions and conserns were addressed promptly and effectively. I had a very good experience. I purchase experience was fast and worry free. All my questions and conserns were addressed promptly and effectively. I had a very good experience. I had dealt with Bill Jurzak my sale consultant the most and it was a pleasure. Another satisfied customer. Kelly E Holmes More

Dureen was very patient, waiting until I was ready to buy, then she did everything necessary to made buying a new car enjoyable. Everyone we worked with was very nice. buy, then she did everything necessary to made buying a new car enjoyable. Everyone we worked with was very nice. More

Cassidy Cavin gives joy to the car buying experience and has a bright future. My husband and I have and will continue to recommend her to anyone looking for a car. Whatever the question, Cassidy either ne has a bright future. My husband and I have and will continue to recommend her to anyone looking for a car. Whatever the question, Cassidy either new the answer or got the answer from Paul Glans who was supportive but atypical of the car buying experience, didn't take over the customer service experience. She is a genuine, kind and willing to work without ever providing the kind of pressure than many car salespeople are famous for. Being in sales myself and having respect for our profession, I will not be suprized if we chose buying a car from Cassidy because of experience over picking the car only. More

Had the best car buying experience to date with Bill Jurczak at Coulter Cadillac. He made buying our preowned car quick and painless, addressed our every concern with ease, and was very pleasant to work Jurczak at Coulter Cadillac. He made buying our preowned car quick and painless, addressed our every concern with ease, and was very pleasant to work with. Very happy with our decision to buy from Coulter Cadillac! More