Coulter Cadillac Buick GMC

Dennis Starks, and Michael Kemp made my first car buying experience easy as possible, and Michael got me the best financing rate possible. I would recommend these guys to anyone looking to buy a new or used experience easy as possible, and Michael got me the best financing rate possible. I would recommend these guys to anyone looking to buy a new or used car. They truly put in the effort to earn your business, and they work to get you a deal that works for both sides. More

Every one was awesome! the sale went very smooth and there was no pressure at all, Michael Kemp the finance director was awesome, Bob Clark my sales man was super nice and Deborah Niles the business man there was no pressure at all, Michael Kemp the finance director was awesome, Bob Clark my sales man was super nice and Deborah Niles the business manager got me a great rate and a nice payment. So in closing i will tell everyone about my experience and next time i need a new car i will be back!. More

Both Paul Glans and Ed Stralko should teach everyone and every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was crac every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was cracked and scraped and needed to be replaced. (I ran over a Parking strip and did not realize the damage it had done) Earnhardt gave me a car to use for a few days till my insurance company came out to look. I called back after the weekend (when I was told to bring rental car back) and I was told by their service that the insurance Co. never made it out that day. Earnhardt basically told me to give rental car back and you’re stuck with no car. BTW i have a 2012 Cadillac SRX 7 months old. I immediately called Coulter and Paul Glans (formally with Legends now Earnhardt) told me to come right over asap and we will have a car waiting for you. That my friend, Is customer service! I got to Coulter, Ed had my rental waiting and within 1 week Car was done! I was sooo excited! I got home and realized that the tire rotation was not done so I called Coulter and they said Earnhardt reported they did it. Well, why would Earnhardt do a tire rotation on a cracked frame, as well as making me sign a release on the car to drive it from Earnhardt to Coulter claiming they never touched it! I knew it was not done because I was missing the air cap on the passenger’s side tire. That is how I knew it was not done. I brought it in, Coulter was going to do it anyway, knowing Earnhardt took the credit and the $$ from Corporate. I left and Cadillac customer service and made sure they knew that Earnhardt fraudulently put in a claim that was not done. Thank you Coulter, Paul Glans and Ed Stralko for all your help! I highly reccomend Paul for a new car and Ed for Service. Thank you!! Judi Goldman More

We were very pleased and comfortable in making our latest purchase at Coulter. Allen Hall was our new car sales representative and was prepared for our visit with a list of vehicles for us to review which w purchase at Coulter. Allen Hall was our new car sales representative and was prepared for our visit with a list of vehicles for us to review which were exactly as requested by my husband. Allen greeted us warmly and also took the time to introduce us to the members of the Cadillac Sales Team with whom we also would be doing business in the process of our transaction. Allen proved as knowledgeable about the new cars we were interested in buying as he has been in the past when we had also purchased cars through him at Coulter. We were also very pleased with additional outstanding services offered by the dealership as described by Allen and extremely impressed to have the service individual arrive exactly on time to set up the car's garage door opener. We again were very appreciative of the loaner provided over the weekend until our new purchase had been through the necessary preparations, especially for harsh the Arizona climate, by the Service Department. Allen was very patient with my husband in explaining the various techno options available on our new car. Truly as my husband came home excited to show me all he had learned. This feat alone is considered close to miraculous since my husband is uncomfortable using a cell phone much less a computer. We certainly give Allen Hall our highest recommendations for making this purchase his personal responsibility in ensuring it proceeded as satisfyingly for us as possible. More

Debbie Niles is superb at what she does. This woman knows her stuff. My husband and I were looking for an A to B car that was good on gas while we are both in school. Debbie found us what we needed a knows her stuff. My husband and I were looking for an A to B car that was good on gas while we are both in school. Debbie found us what we needed and got us in and out of the dealership so fast it would make your head spin. Coulter as a dealership is somewhere my husband and I will ALWAYS buy our cars. Not only is Debbie always helpful but the entire staff is always friendly and helpful. I recommend Coulter to anyone I know who is looking for a car and I recommend Debbie ALWAYS!! I think we've sent a few customers her way and we are glad to do it. In this world where customer service is lacking Debbie and the staff at Coulter are a welcome change! So glad we could once again do business with the wonderful people at Coulter. More

I chose Coulter Cadillac because it is a family owned, I chose Coulter Cadillac because it is a family owned, long-time Phoenix dealership, known for their outstanding reputation. Originally, i went to C I chose Coulter Cadillac because it is a family owned, long-time Phoenix dealership, known for their outstanding reputation. Originally, i went to Coulter to look at a very low mileage certified pre-owned car and went back and forth between two cars. After 3 or 4 weeks of visiting, driving and thinking about the cars, I noticed a new car, a GMC Terrain, and asked Glenn Heiser to price it out the door. I went down to see it, drive it and BINGO!!!!, it was sensational in every way! It has more equipment than I need, but I deserve it, so what the heck???? Glenn was VERY patient with me, never called to bug me, he was there when I wanted to see the cars and talk about the cars. Once I made up my mind, it went like lightning! Waiting for the contract to be written up was quick and easy. Debbie Niles, the financial manager, was accommodating, SUPER fast and knew her stuff. I couldn't have been in the financial office more than 15 minutes! I would recommend Coulter/Glenn Heiser and Debbie Niles anytime, the easiest car buy we've ever experienced!!! More

I had a very good experience. thank you ! it was much less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. More

Friendly, professional services. Everything went as planned. This Internet sale went smoother than what I thought. I definitely would do business with Coutler again. Thanks! planned. This Internet sale went smoother than what I thought. I definitely would do business with Coutler again. Thanks! More

All the staff noted were friendly and acomidating. The purchase experience was fast and worry free. All my questions and conserns were addressed promptly and effectively. I had a very good experience. I purchase experience was fast and worry free. All my questions and conserns were addressed promptly and effectively. I had a very good experience. I had dealt with Bill Jurzak my sale consultant the most and it was a pleasure. Another satisfied customer. Kelly E Holmes More