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Coulter Cadillac Buick GMC - Service Center

3.8

180 Lifetime Service Reviews

1188 E Camelback Road, Phoenix, Arizona 85014

180 Reviews of Coulter Cadillac Buick GMC - Service Center

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November 09, 2018

"Poor Reception"

- M/M Goldstein

My husband & I were originally referred to this dealership, since we have just retired & relocated permanently to Scottsdale. Our extended family always buys their vehicles here & recommended that we shop & service our new Cadillac at this Phoenix location. We decided that while we were downtown, my husband & I would explore the new 4-door CT 6 model, while we are having an oil change. We arrived to the dealership last Saturday. We pulled up onto the service lanes. Having been our first time to bring one of our vehicles here, we did not know that we had pulled into the wrong lane, closest to some offices. My husband realized this error, and we sat only for a couple of minutes to backup & go into one of the other lanes. A woman came out from a booth, and approached me on the passenger side. I rolled down my window, about to tell her we will be backing our car up, but instead she quickly tells me "You are doing this all WRONG!! You must enter THESE entry lanes!" (pointing to her left). I quickly apologized to her, and that we would make the correction. She asked, "What are we doing for you today?" I let her know that we are here to do an oil change. She rolled her eyes and under her breath said "Typical oil change" Then, rudely said..."That will take a long time, its best to come early in the morning. You need to get in line, then go wait in the lounge next to you" My husband said "No problem, Miss. We plan to walk around & look" She obviously looked like she did not like spending her Saturday here today. I asked my husband that we go finish the rest of our errands that day, and we could do an oil change & look at the CT 6 another day. I turned to the woman and say to her, as I look at her name badge. "I'm sorry for the confusion, Miss Gallagher, this is our first time here. We will instead come back during the week" She never smiled during her TALK with us, and was quick to turn her back without a word & walked away. I never would have expected this. I would like to let my family know the feeling of inconvience this woman made us feel.

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Recommend Dealer
No
Employees Worked With
Debbie Gallagher
Nov 09, 2018 -

Coulter Cadillac Buick GMC responded

We sincerely apologize for this negative experience you had while trying to service your vehicle. This is not the type of behavior we expect to see in regards to how we treat our customers. If you would be so kind as to call me at your earliest convenience, I would appreciate the opportunity to earn your trust in our services. Sincerely, Paul Glans General Manager Direct: (602) 532-4734 Coulter Phoenix

October 22, 2018

"Friendly, courteous service"

- CarlCross

As an owner of a new XT5, had several questions that Kyle answered completely. I was in and out of service in just over an hour.

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Recommend Dealer
Yes
Employees Worked With
Kyle Berner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2017

"Update"

- klevine

Received a phone call from Carl, eager to resolve my service issues on my CTS. I am optimistic that my car will be repaired soon. Thank you, Carl.

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Recommend Dealer
Yes
Employees Worked With
BRAD, JON, RICH (SERVICE)
February 26, 2017

"Great first experience with the Coulter Service Department"

- VerT2102

I had a great experience with their service department. I bought a used CTS-V from a local high end used car dealer. There was a slight grinding in the rear end that I thought a simple fluid change would fix. I made an appointment at Coulter a couple days after I bought the car for the fluid change. A couple hours later, after changing the fluid, they let me know that it needed a new differential. The car was still under the 5 year warranty. They didn't have an extra loaner, so they pulled a car off the lot with 11 miles on it for me to use. The door sills were even still wrapped in plastic. The same part had been on backorder for another customer two months. I drove the loaner for several weeks while I waited for the part to come in. Gary Shimp, my service advisor, gave me a call when the first customer's part did come in. Mine followed a week later. When I picked my car up, I wasn't charged for anything. Even though I had never been a Cadillac customer before and I had recently purchased the car used, Coulter, stood behind the warranty without any question. I will definitely be a repeat customer.

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Recommend Dealer
Yes
Employees Worked With
Gary Shimp
September 12, 2016

"I recently took my 2012 Chevrolet Corvette to Coulter becaus"

- eddie44

I recently took my 2012 Chevrolet Corvette to Coulter for a leaking gas tank. I have had nothing but great experience with Coulter in the past. I talked Ed Stralko one of the Service Managers. He agreed to have their mechanics look at it and analyze the problem. It took them two days to get the needed parts but Ed stayed in contact the entire time and once they got the parts it was completed in amazingly quick fashion. While Ed was test driving the car he realized the drivers airbag light was coming on intermittently. They fixed that in less than an hour. Both problems were covered by warranty due to them being known recall problems. I will not take any GM vehicle I own now or in the future to anywhere but Coulter.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2016

"Excellent Experience"

- OJ Jones

My wife and I are very pleased with the service we received from the Coulter Service Dept. Edward Stralko the Assistant Service Manager provided us with excellent service. We were a little nervous to take our 15 Corvette Stingray to a dealership, but Ed made the experience worry free. We will not hesitate to tell our friends and family about Ed and the Coulter dealership. Ed was very friendly and knowledgeable. He provided us with a nice loaner Cadillac, kept us informed, and the car was finished on time. What more could you ask for.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2016 -

Coulter Cadillac Buick GMC responded

Thank you very much for your kind words..We are very fortunate to have Ed on our team. Kind regards, Paul Glans GSM

April 21, 2016

"Coulter Roadside Assistance - fast"

- C@Ddy4M3

Super fast service. I had placed my call for roadside assistance and Tom Munoz showed up within 20 minutes! He checked my car, dead battery and promptly replaced it. He double checked my battery twice to make sure I wouldn't have any problems. He also gave me his card in case I have any further issues (battery, tire, etc.) So happy.

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Recommend Dealer
Yes
Employees Worked With
Tom Munoz
February 18, 2016

"Definately ask for Ed!"

- happy12

WE had taken are car to another place they quoted us over $800.00 plus told us we needed an oil change which we happen to haven gotten 2 days prior to having to take the car in. So I looked around at all the different dealers that service my car Chevy Malibu and called to Coulter they got me right in. I went and Ed came out listened to the problem I was having then went and turned off Engine lights. When he realized the car was going to need to be service he took they extra step to check and see what the warranties or anything we may have on the car (which I thought warranty was up) then took are car back fixed everything and got it back to us so quickly I was very impressed he definitely goes the extra mile for his customers. Very pleasant experience would recommend this dealership to anyone and everyone.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2016

"Tom Munoz"

- EEh2266

Quick, friendly and reliable service call. Tom is terrific. I'm very impressed with the service provided. He should be working for a NASCAR pit crew!

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Recommend Dealer
Yes
Employees Worked With
Tom Munoz
February 05, 2016

"Couldn't Ask for Better Service"

- suntree51

Needed some programming assistance with the garage door opener on our new Terrain and Tom Munoz was terrific -- as always. Tom was right on time and not only fixed the opener problem but answered a couple additional questions. This is our second purchase from Coulter and be assured that the quality of service is every bit as pleasant as the purchase experience.

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Recommend Dealer
Yes
Employees Worked With
Paul Glans
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom Munoz, Jorge Valenzuela, John Harrell
Feb 07, 2016 -

Coulter Cadillac Buick GMC responded

Thank you for your kind words. Paul Glans GSM

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