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Coulter Cadillac Buick GMC - Service Center

4.7

179 Lifetime Service Reviews

1188 E Camelback Road, Phoenix, Arizona 85014

179 Reviews of Coulter Cadillac Buick GMC - Service Center

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October 22, 2018

"Friendly, courteous service"

- CarlCross

As an owner of a new XT5, had several questions that Kyle answered completely. I was in and out of service in just over an hour.

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Recommend Dealer
Yes
Employees Worked With
Kyle Berner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2017

"Update"

- klevine

Received a phone call from Carl, eager to resolve my service issues on my CTS. I am optimistic that my car will be repaired soon. Thank you, Carl.

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Recommend Dealer
Yes
Employees Worked With
BRAD, JON, RICH (SERVICE)
February 26, 2017

"Great first experience with the Coulter Service Department"

- VerT2102

I had a great experience with their service department. I bought a used CTS-V from a local high end used car dealer. There was a slight grinding in the rear end that I thought a simple fluid change would fix. I made an appointment at Coulter a couple days after I bought the car for the fluid change. A couple hours later, after changing the fluid, they let me know that it needed a new differential. The car was still under the 5 year warranty. They didn't have an extra loaner, so they pulled a car off the lot with 11 miles on it for me to use. The door sills were even still wrapped in plastic. The same part had been on backorder for another customer two months. I drove the loaner for several weeks while I waited for the part to come in. Gary Shimp, my service advisor, gave me a call when the first customer's part did come in. Mine followed a week later. When I picked my car up, I wasn't charged for anything. Even though I had never been a Cadillac customer before and I had recently purchased the car used, Coulter, stood behind the warranty without any question. I will definitely be a repeat customer.

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Recommend Dealer
Yes
Employees Worked With
Gary Shimp
September 12, 2016

"I recently took my 2012 Chevrolet Corvette to Coulter becaus"

- eddie44

I recently took my 2012 Chevrolet Corvette to Coulter for a leaking gas tank. I have had nothing but great experience with Coulter in the past. I talked Ed Stralko one of the Service Managers. He agreed to have their mechanics look at it and analyze the problem. It took them two days to get the needed parts but Ed stayed in contact the entire time and once they got the parts it was completed in amazingly quick fashion. While Ed was test driving the car he realized the drivers airbag light was coming on intermittently. They fixed that in less than an hour. Both problems were covered by warranty due to them being known recall problems. I will not take any GM vehicle I own now or in the future to anywhere but Coulter.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2016

"Excellent Experience"

- OJ Jones

My wife and I are very pleased with the service we received from the Coulter Service Dept. Edward Stralko the Assistant Service Manager provided us with excellent service. We were a little nervous to take our 15 Corvette Stingray to a dealership, but Ed made the experience worry free. We will not hesitate to tell our friends and family about Ed and the Coulter dealership. Ed was very friendly and knowledgeable. He provided us with a nice loaner Cadillac, kept us informed, and the car was finished on time. What more could you ask for.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2016 -

Coulter Cadillac Buick GMC responded

Thank you very much for your kind words..We are very fortunate to have Ed on our team. Kind regards, Paul Glans GSM

April 21, 2016

"Coulter Roadside Assistance - fast"

- C@Ddy4M3

Super fast service. I had placed my call for roadside assistance and Tom Munoz showed up within 20 minutes! He checked my car, dead battery and promptly replaced it. He double checked my battery twice to make sure I wouldn't have any problems. He also gave me his card in case I have any further issues (battery, tire, etc.) So happy.

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Yes
Employees Worked With
Tom Munoz
February 18, 2016

"Definately ask for Ed!"

- happy12

WE had taken are car to another place they quoted us over $800.00 plus told us we needed an oil change which we happen to haven gotten 2 days prior to having to take the car in. So I looked around at all the different dealers that service my car Chevy Malibu and called to Coulter they got me right in. I went and Ed came out listened to the problem I was having then went and turned off Engine lights. When he realized the car was going to need to be service he took they extra step to check and see what the warranties or anything we may have on the car (which I thought warranty was up) then took are car back fixed everything and got it back to us so quickly I was very impressed he definitely goes the extra mile for his customers. Very pleasant experience would recommend this dealership to anyone and everyone.

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Recommend Dealer
Yes
Employees Worked With
Edward T. Stralko II
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2016

"Tom Munoz"

- EEh2266

Quick, friendly and reliable service call. Tom is terrific. I'm very impressed with the service provided. He should be working for a NASCAR pit crew!

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Recommend Dealer
Yes
Employees Worked With
Tom Munoz
February 05, 2016

"Couldn't Ask for Better Service"

- suntree51

Needed some programming assistance with the garage door opener on our new Terrain and Tom Munoz was terrific -- as always. Tom was right on time and not only fixed the opener problem but answered a couple additional questions. This is our second purchase from Coulter and be assured that the quality of service is every bit as pleasant as the purchase experience.

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Recommend Dealer
Yes
Employees Worked With
Paul Glans
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom Munoz, Jorge Valenzuela, John Harrell
Feb 07, 2016 -

Coulter Cadillac Buick GMC responded

Thank you for your kind words. Paul Glans GSM

January 20, 2016

"Roadside assist"

- Gilbert

Tom Munoz came promptly to check my battery when my car would not start. Very polite and professional. He told me if I have any issues with my vehicle to call anytime.

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Recommend Dealer
Yes
Employees Worked With
Tom Munoz
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