Countryside Nissan

My car cost one amount yet when the paperwork was completed I was charged over $1000 more. I came in preapproved and told them yet they ran my credit with another company. completed I was charged over $1000 more. I came in preapproved and told them yet they ran my credit with another company. More

When I went it to see the suv it was a smooth process. Everyone was very nice and they wasn’t giving me a hard time or wasting my time. I was in and out within an hour. Everyone was very nice and they wasn’t giving me a hard time or wasting my time. I was in and out within an hour. More

The manager and sales person were great meeting my needs and what I wanted with the vehicle package. and what I wanted with the vehicle package. More

Manager Raphael was was very helpful took care of my needs and my problems on my car needs and my problems on my car More

Always on time and courteous service. BJ actually cares that you are getting taken care of as a customer! BJ actually cares that you are getting taken care of as a customer! More

They are the best team Chuck & Tim that’s why I buy cars from them also includes my family from them also includes my family More

Had a great experience with BJ. Car work done well and fast. Thank you for the great service. Car work done well and fast. Thank you for the great service. More

The service at Countryside Nissan is exceptional and truly a pleasure going there. This dealership, by far, is the best I’ve ever experienced!! Thank you truly a pleasure going there. This dealership, by far, is the best I’ve ever experienced!! Thank you More

Very good service, BJ in the Service Dept. is an asset to this dealership, always there to answer any questions or concerns and is very professional. is an asset to this dealership, always there to answer any questions or concerns and is very professional. More

I have been a loyal customer to this dealership, purchasing six vehicles since 2018. I am thoroughly disgusted today, however, and will never return to Countryside. Received a text yesterday from purchasing six vehicles since 2018. I am thoroughly disgusted today, however, and will never return to Countryside. Received a text yesterday from Rafael, who was very helpful with our last vehicle transaction. He was touting a new lease special which was interesting to me. I responded to him explaining that our lease was not close to expiration, telling him the mileage, and explaining that I was only interested in working with him. He assured me that we could make something work. I explained that I was on vacation this week and could make myself available as convenient to him. We set up an appointment for 2:00 p.m. today. In the interim, I received multiple texts from other sales people at Countryside. As recently as 12:47 p.m. today, I texted Rafael to make sure he would be available because I did not want to work with anyone else. He assured me at that time (one hour prior to our scheduled appointment) that he would definitely be there. When I arrived, I was told he was on vacation. Tim (seemingly a nice guy who tried to help) texted Rafael and told me that he said, "I can call her tomorrow." At that point, I was ready to leave, but Tim assured me he could run numbers as well as Rafael. Within ten minutes, it became clear that a deal would not be reached. I am not angry that we didn't reach a deal, but I am furious at the treatment I received. This was a classic example of "get her into the dealership at any cost -- doesn't matter if we lie." Is pretty amazing to me because, prior to this incident, I was 100% loyal to Countryside and would not have considered another dealership. I would absolutely encourage consumers to look elsewhere. I deserved better than I got. If they treat loyal, repeat customers in this fashion, what are they doing to new ones? They suck. Would give zero stars if I could. More