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Countryside Nissan - Service Center

Countryside, IL

4.6
530 Reviews

530 Reviews of Countryside Nissan - Service Center

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March 28, 2024

They could not fix the problem in my vehicle and is the second time that I have been there to fix it for the same reason! More

by FIDELDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of them are the same
Mar 28, 2024 -

Countryside Nissan responded

FIDELDC, Our service manager, Keith Walega, would like to reach you to learn more about your concerns. Disappointing or frustrating a guest has never been a goal of ours as I'd hope you can imagine! We are sorry to have done just that with your recent visit. Due to the somewhat annonomous user name, we are unable to contact you. Would you call Keith at your convenience please feel free to contact him at (708) 352-9200 or his mobile number of (773) 343-9295?

March 28, 2024

Friendly workers, i like how they explain everything regarding you service to your vehicle .and to top it off the video you received of technician work on your car. A first time I experience that. More

by ebonyred59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uv
Mar 29, 2024 -

Countryside Nissan responded

Thank you, ebonyred59! We are excited to know that the video is helpful and you enjoyed your experience with our team. We appreciate that you took the time to share your 5 STAR rating.

Mar 30, 2024 -

Countryside Nissan responded

Thank you, ebonyred59! We are excited to know that the video is helpful and you enjoyed your experience with our team. We appreciate that you took the time to share your 5 STAR rating.

March 27, 2024

Friendly and knowledgable staff. Quick turn around. Everything was explained in detail and answered all my questions More

by RafalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Walega
Mar 28, 2024 -

Countryside Nissan responded

RafalB, Thank you for taking the time to share your 5 STAR rating! We love it!!

Mar 29, 2024 -

Countryside Nissan responded

RafalB, Thank you for taking the time to share your 5 STAR rating! We love it!!

March 27, 2024

The staff was excellent and professional. They handled my issue in a timely manner and were very helpful. More

by moore-diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Countryside Nissan responded

Moore-diane, we appreciate that you took the time to share about your recent 5 STAR service experience with Countryside Nissan. THANK YOU!

March 26, 2024

Work was done properly and went back to get dashboard info screen back to miles per hour and other info. Gentleman was very helpful to a non- tech lady. More

by JANETSAFLOVER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gideon
Mar 27, 2024 -

Countryside Nissan responded

Thank you, JANETSAFLOVER!

March 26, 2024

The service department is run very efficiently . The workers are very nice and helpful. A very good experience. Thank you. More

by SAATKINSON1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Countryside Nissan responded

Thank you, SAATKINSON1982! We appreciate that you took the time to share about your experience at Countryside Nissan with Cinthya Bautista.

March 25, 2024

Service was prompt and professional. BJ was great, as always. The video description and follow up email is helpfu. More

by kjn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, kjn0! We appreciate you letting us know that you like the video description and BJ is truly a guest favorite!

March 24, 2024

Service was great; however, refusing loaners for clients reduces rating. I have extended warranty & I was talked out of getting a rental that my warranty pays for. That's the whole idea of buying it. It was More

by Rawya_talhamy
Recommend Dealer
Yes
Employees Worked With
There were additional service staff can't recall names, Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Rawya_talhamy. Seems we have some confusion, perhaps a communciation issue. Our team commented that you were at the dealership with your dog (we love pets) but they are not allowed in the loaners/rentals. We also note your vehicle was a one day/same day repair where typically no loaner/rental would be covered by a warranty company. Our team did provide a free shuttle to and from the dealership. We appreciate your business and hope to see you again as your vehicle requires services. Thank you!

March 24, 2024

Friendly feels like your working with a member of your family.Been using this dealership for over 20 years. More

by DANSR0
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, DANSR0! We love your continued support and 5 STAR rating.

Mar 26, 2024 -

Countryside Nissan responded

Thank you, Dansr0! We love your continued support and 5 STAR rating.

March 24, 2024

The Service Personnel was really nice and informative. He kept me updated on how my service appointment time was looking. More

by ROSLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Countryside Nissan responded

Thank you, ROSLIN1!

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