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Courtesy Acura
Littleton, CO
7,825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,825 reviews
August 02, 2018
Communication I appreciate him working with me on obtaining a loaner car and working with me on my schedule. I called on Friday and he quickly got back to me Monday I appreciate him working with me on obtaining a loaner car and working with me on my schedule. I called on Friday and he quickly got back to me Monday and was able to provide a loaner for me which allowed me to bring the car in sooner. More
by Rondafkennedy
Verified CustomerEmployees Worked With
Chris Smith
August 02, 2018
A1 Service Friendly, prompt service by Courtesy Acura. The customer service is excellent, providing details and trying very hard to correct even the smallest mis Friendly, prompt service by Courtesy Acura. The customer service is excellent, providing details and trying very hard to correct even the smallest mistake. The RDX was serviced quickly and returned in excellent order. Alec was my new service rep and he did a professional job throughout my visit. More
by nels2000
Employees Worked With
Alec Ernce
August 02, 2018
Oil change I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets fo I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets for her to come and get me before I went to her. More
by douglf
Employees Worked With
Vanessa Harris
August 02, 2018
Regular Maintenance The web page makes it easy to schedule service. The team are fast, friendly and professional at servicing both of my Acuras! I highly recommend them The web page makes it easy to schedule service. The team are fast, friendly and professional at servicing both of my Acuras! I highly recommend them! More
by FINNTA
Employees Worked With
Alec Ernce
August 01, 2018
Good service We, unfortunately didn't have the work done at Acura because it was very expensive. Everyone that helped us in this process was nice and helpful. We, unfortunately didn't have the work done at Acura because it was very expensive. Everyone that helped us in this process was nice and helpful. More
by DM_COPE
Employees Worked With
Alec Ernce
August 01, 2018
Disappointed with response to need for emergency service Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discov Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discovered badly corroded battery contacts. There was not enough contact available to charge the battery. My vehicle had been serviced (oil change, brake fluid flush, tire rotation, alignment, "safety check") 3 weeks ago. One of the service reps (Chris) told me that the battery connections 'should have been checked as part of the safety check when serviced'; the other one (Vanessa) said, "we don't routinely do that"!. Vanessa told me that there was no sign of corrosion and that everything tested fine - ignoring the fact that the AAA technician had cleaned all of the corrosion off the battery posts less than an hour before! I am deeply disappointed that driver safety is seemingly of so little concern to the Service Department at Courtesy Acura. I was fortunate that I was stranded in a safe place in broad daylight. More
by Nancy
Employees Worked With
Chris Smith, Vanessa Harris
August 01, 2018
Car and Courtesy both winners! We recently purchased a new 2018 Acura MDX (the car sells itself) after having our previous MDX for 14 years. Jimmy, our salesman, was a 'rockstar'! We recently purchased a new 2018 Acura MDX (the car sells itself) after having our previous MDX for 14 years. Jimmy, our salesman, was a 'rockstar'! From start to finish he listened, he took every effort to find what we needed, he was very engaging, and the process to purchase went smoothly. Everyone we were in contact with was very personable and professional. Courtesy Acura is a smooth running machine! More
by PineNeedle nirr
Employees Worked With
Jim O'Connell, Don Behrens, Jake Williamson, Caitlin Almazan
July 31, 2018
Past and Present The last time I took my vehicle to Courtesy Acura for service I was told it needed a repair that would cost around $2000. I took it elsewhere for the The last time I took my vehicle to Courtesy Acura for service I was told it needed a repair that would cost around $2000. I took it elsewhere for the repair which turned out to be around $300. When I took the vehicle back to Courtesy that day to bring it to their attention, the service manager put my vehicle on the lift and confirmed, and agreed with, what the other auto repair shop had advised me. That is dishonesty beyond the limits. It is unacceptable. How many other customers have been taken advantage of, unbeknownst to them? It is unlikely that this is an isolated incident that I experienced. Courtesy Acura has lost me as a customer, oil changes included. The only reason I took the vehicle in this week was for a recall. Matt was very pleasant and accommodating on this current visit for service. More
by M.HANNAH
Employees Worked With
Matt Sheridan
July 31, 2018
Great Job! As always the maintenance work was done quickly, efficiently, and at a fair price. Vanessa kept me in the loop on all matters. I was able to wait w As always the maintenance work was done quickly, efficiently, and at a fair price. Vanessa kept me in the loop on all matters. I was able to wait while the work was done and the great waiting area allowed me to pass the time effectively. More
by LIEBERS
Employees Worked With
Vanessa Harris
July 31, 2018
Great Experience!! This was the 2nd vehicle that I purchased from Kerry the 4th we have purchased from Courtesy. On each occasion I found the service and the overall pr This was the 2nd vehicle that I purchased from Kerry the 4th we have purchased from Courtesy. On each occasion I found the service and the overall process efficient and professional. Kerry is a real professional that thoroughly understands how to treat the customer so that they feel great about the experience. I will definitely return when I am in the market for a vehicle again. Jake in their finance dept. was also exceptional and took great care to understand how valuable our time was that day. More
by DARRENSTRUNK1
Employees Worked With
Kerry Walton, Jake Williamson
