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4,687 Reviews of Courtesy Acura - Service Center
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August 14, 2018
Wait was long, clean truck, water and mint was nice The wait time with an appointment was 2 hours which I don't understand. But the water and mint in truck after service was a nice touch. The wait time with an appointment was 2 hours which I don't understand. But the water and mint in truck after service was a nice touch. More
by ELKHNTR75
Verified CustomerEmployees Worked With
August 13, 2018
Great experience as always! Acura does a great job servicing my vehicle. There are multiple ways to book your appointments. They get you in when you arrive and you have a nice wa Acura does a great job servicing my vehicle. There are multiple ways to book your appointments. They get you in when you arrive and you have a nice waiting room to work. They are prompt, friendly, and I enjoy getting my vehicle serviced at Courtesy Acura. More
by sarah b
Employees Worked With
Connor Thomas
August 13, 2018
Great The service was done well, everyone I encountered was friendly, courteous and helpful. All work was done in a timely fashion and Alec went the extra m The service was done well, everyone I encountered was friendly, courteous and helpful. All work was done in a timely fashion and Alec went the extra mile. More
by caryandmarsha
Employees Worked With
Alec Ernce
August 12, 2018
Good Service I have read that you can call Acura and they will pick up your car and deliver it back to you. Well, we backed out of the garage and it died, all the I have read that you can call Acura and they will pick up your car and deliver it back to you. Well, we backed out of the garage and it died, all the systems were down. It would crank, but not start. The lady in service said, "When all the msgs come on & it doesn't start it is probably a dead battery. Jump it & bring it in." We could not get to it to jump it. I tried til it started & drove it to Acura. It turned out to be a fuel pump. The B16 service was completed & we brought it home. The parking assist was shut off. We read the manual, but couldn't find it. I called Connor & he told me how to fix it and everything is fine. I might mention that I have had several MDSs and the 2016 compared to the others is a rough ride. More
by MICHAELAPOTTERY
Employees Worked With
Connor Thomas
August 11, 2018
Everything went well Chris was professional and was amazing with customer service. I would definitely recommend him to anyone who needs their car serviced. Very friendly Chris was professional and was amazing with customer service. I would definitely recommend him to anyone who needs their car serviced. Very friendly and knowledgeable as well as empathetic. He’ll take care of your car and make sure you’re happy. More
by Barb
Employees Worked With
The lady who checked me in for service. She was very knowledgeable and friendly. , Chris Smith
August 11, 2018
Service Department Courtesy is a quality dealership and the service department as a whole is good . However, they continuously overbook appointments and when your car is Courtesy is a quality dealership and the service department as a whole is good . However, they continuously overbook appointments and when your car is supposed to take 1 day it always takes longer. Also I suggest that when all service people are out of the office they leave a message on their voice mail and email. I Chris Smith was very helpful and occamidating More
by pattiepm
Employees Worked With
Connor Thomas, Chris Smith
August 10, 2018
Sdervice Alec and the rest of the team give great service and consideration to their customers situations. Quality and i of work has always been excellent. Alec and the rest of the team give great service and consideration to their customers situations. Quality and i of work has always been excellent. More
by LSANTORNO
Employees Worked With
Alec Ernce
August 09, 2018
Service Environmental charges should be provided as part of the quote - recent was over $40. Multipoint should be complete when told vehicle ready. Thanks f Environmental charges should be provided as part of the quote - recent was over $40. Multipoint should be complete when told vehicle ready. Thanks for loaner. More
by p_xy
Employees Worked With
Eva-Maria, Alec Ernce
August 09, 2018
Luxury experience with the real pro group This service department like a family to me. They treat me professionally offer only the service my car needs and have been displayed a true team work This service department like a family to me. They treat me professionally offer only the service my car needs and have been displayed a true team work. Once again, Alec and Connor saved the day. Thank you gentlemen. A Mercedes service for a Honda pricing tag! Well done. More
by IRONDON17
Employees Worked With
Randy Bennett, Connor Thomas, Alec Ernce
August 09, 2018
Profession Alec was very profession, friendly and especially very clear on what work was going to be done and the cost. Upon returning to get my car, Alex went Alec was very profession, friendly and especially very clear on what work was going to be done and the cost. Upon returning to get my car, Alex went over the bill completely explaining everything and I was in and out in a very timely manner. I was very pleased with how Alec handled everything but you need to read below! ANOTHER NOTE: I find it difficult to call in and get an appointment. I left a message two days in a row with no call back and finally on the third day I got a live body. Courtesy needs to evaluate this problem if they want to keep their customers. Once I arrived service was excellent but I was ready to look elsewhere for my service prior to that! More
by jshallacy
Employees Worked With
Alec Ernce
