Courtesy Acura - Service Center

Headlight Replacement Great customer service as always. Connor was professional and explained everything related to my service for replacement of Headlight and oil change. Great customer service as always. Connor was professional and explained everything related to my service for replacement of Headlight and oil change. He kept me informed of any changes, or delays in getting my headlight replaced. More

Easy, quick, excellent attention As much as one can enjoy a service appointment, I really enjoyed this one. Great explanation of what was recommended and why. The car did not come im As much as one can enjoy a service appointment, I really enjoyed this one. Great explanation of what was recommended and why. The car did not come immediately on pickup, and Alec literally ran to get it himself when he realized it wasn't already delivered. Unnecessary, but appreciated! More

LOF etc Only an oil change, tire rotation and 4 wheel alignment performed. Also had a nail in my tire which Conner was kind to cover the repair. I do have Only an oil change, tire rotation and 4 wheel alignment performed. Also had a nail in my tire which Conner was kind to cover the repair. I do have a shimmy in front end since the rotation and balance. I'll need to get back to Denver to have that checked out. More

Some problems but quickly resovled I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we noticed that the back passenger driver side seat belt latch did not work, Jim said no worries they would order the part and fix it at no charge since it was a safety issue (GREAT!). I noticed that my horn did not work as soon as I got it home and tried to honk to get my family to come out and see the new car, I called and left a message for the service department and never heard anything back until 3 weeks later when I had to take the car into them to have them look at and see why it was loosing RPM's/acceleration when driving. The service department apologized for not getting back to me about the horn, they immediately took the car and drove it to see if would do the same thing for them, it did and they thought it was the transmission. Chris (service department person I worked with) was AWESOME, he kept me up dated about everything while I waited for their finding. Chris informed me they thought it was the transmission and they wanted to send the car to a Nissan dealer for them to look at and see what they thought it was (all at NO charge to me), he informed me any repairs that Nissan or Acura did would be at no charge to me since the car was still under the power train warranty. Chris put into a loaner car (very nice 2018 Acura RDX) to use while my car was being worked on, again at no charge to me. The service department/Chris kept me up to date as soon as they had any information. The results of all of this is the horn was not bad apparently you just have to use more force then you think to get it to sound, the seat belt latch was not broken the correct latch was just pushed so far down in the seat my passenger could not find it, and the transmission is not bad it was a fuel intake boot that had a rip in. Acura had Nissan replace the fuel intake boot and Nissan also replaced my thermostat and battery cables. As I said before this was all no charge to me! I could not have asked for a better service experience. Thank you so much Jim, Chris and everyone at Courtesy Acura!!! More

Great service I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car r I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car received! Everyone was very pleasant and helpful! More

RDX Maintainence Thank you Alec Ernie for your efficient and timely maintenance of my RDX yesterday. Your explantations and thoroughness were much appreciated. And Thank you Alec Ernie for your efficient and timely maintenance of my RDX yesterday. Your explantations and thoroughness were much appreciated. And my car was ready in less time than you predicted. The best part of the whole experience with finding a York Mint on the console. I’ll be back just for the candy.😍 Rhonda More

oil service/rotate tires I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering wheel not being centered the problem was taking care of immediately to my satisfaction. More

Best experience to date Chris Smith was excellent. He was engaging, listened to my concerns and addressed each one. He was in constant contact me from start to finish. Chris Smith was excellent. He was engaging, listened to my concerns and addressed each one. He was in constant contact me from start to finish. More

Very professional . every item was handled very well. I have used Courtesy Acura since I purchased car in 2013. I have found them to be honest and competent. Thank you every item was handled very well. I have used Courtesy Acura since I purchased car in 2013. I have found them to be honest and competent. Thank you More

Annual Service Check In Scheduling was okay; however, once I arrived the service delivery was great and appreciated Service was completed on time, professionally and I app Scheduling was okay; however, once I arrived the service delivery was great and appreciated Service was completed on time, professionally and I appreciated the Lyft to run errands while I waited for the service to be completed. More