Courtesy Chevrolet of San Diego - Service Center

I have been working with Rafael Ramirez for the last two years or so on both of the Chevrolet vehicles I own. Both were purchased new from Courtesy Chevrolet, and I have purchased several from Courtesy in t years or so on both of the Chevrolet vehicles I own. Both were purchased new from Courtesy Chevrolet, and I have purchased several from Courtesy in the past. Rafael has solved every issue I have had with these cars in a fast, efficient, fair and friendly manner. He LISTENS to my complaints and solves the problem. No putting me off, no trying to direct me somewhere else, no not taking responsibility for the problems, just fixing my car or truck and returning it to me in better condition than when I dropped it off. One of the vehicles is a 2008. There were two issues that I had been complaining about since the truck was new. I brought the defects up every time I brought the truck in for an oil change or service. Each time I was told to either call the GM Customer Care phone number and ask for help, or that the problem did not appear at the time the truck was in for service, despite me having photographic evidence. The FIRST time I mentioned these issues to Rafael, he repaired the problems without hesitation. In fact the problem with my navigation system was solved while he had the truck in for an oil change, and it really was a complete surprise to me. Now that's SERVICE! On a few occasions I have asked Rafael for advice on older Chevrolet products I own, and he has been very helpful. I know several single women that I have recommended to Rafael. They tell me they feel very comfortable working with Rafael. They know that he won't take advantage of them, and they tell their friends about him and the service they receive from Courtesy Chevrolet. I could go on about Rafael, but I hope that someone knows that he is, in my opinion, a very knowledgeable service advisor and a valuable employee. More

Ever since I went for my first car maintenance with Courtesy Chevrolet, Larry was the first one that greeted me that morning. It was a good feeling knowing that your are not just a number of customer, Courtesy Chevrolet, Larry was the first one that greeted me that morning. It was a good feeling knowing that your are not just a number of customer, I was treated as person and since then I have been coming to Courtesy Chevrolet for my maintenance service even though I drive 60 miles round trip. More

Tom is great. Always helpful and polite. Gets my car in and out quick. Always answers all my questions. When there were recalls he handled it with no questions asked and got the recall taken care of. Even and out quick. Always answers all my questions. When there were recalls he handled it with no questions asked and got the recall taken care of. Even offered a rental car. More

very happy when Rafael is taking care of me! He is the best!!! He always manages to get me in and out in a timely manner and he is very receptive to car problems and listening to the customers. best!!! He always manages to get me in and out in a timely manner and he is very receptive to car problems and listening to the customers. More

I am very happy and extremely satisfied with the service that I received today from Rafael Ramirez. Very professional, honest and informative. I have now made Courtesy Chevy the only place to work on my veh that I received today from Rafael Ramirez. Very professional, honest and informative. I have now made Courtesy Chevy the only place to work on my vehicle. I highly recommend them to everyone! More

Rafeal was excellent. I came in for an oil change and they found a leak in my oil pan and got it corrected quickly as my warranty was expiring. Rafael was very friendly and professional through the enti they found a leak in my oil pan and got it corrected quickly as my warranty was expiring. Rafael was very friendly and professional through the entire service and even put me in a rental car for the day. I'll be sure to see Rafael at Courtesy Chevrolet again. More

Andy was personable, friendly, and efficient. He approached me as soon as I arrived, took my car in immediately and had it back in the time promised. It was a very pleasant experience and I will abs approached me as soon as I arrived, took my car in immediately and had it back in the time promised. It was a very pleasant experience and I will absolutely continue to use the dealership for my car's service needs! Thank you! More

I always get great services from Rafael and the quote is always what the final bill is. I have been a loyal customer of Chevrolet for over 30 years. All of my last 3 cars have been purchased from this dea always what the final bill is. I have been a loyal customer of Chevrolet for over 30 years. All of my last 3 cars have been purchased from this dealership. The reason I keep coming back is because of the service and no pressure sales. Thank you Rafael for your continued good service. Patti Carr More

The practices at Courtesy Chevrolet are completely unethical and deceptive. Overpriced oil changes that are done incorrectly. (I had a gigantic oil puddle under my low milage Corvette this morning, an unethical and deceptive. Overpriced oil changes that are done incorrectly. (I had a gigantic oil puddle under my low milage Corvette this morning, and it subsequently did not start! It is now at a reputable Corvette mechanic who will rectify the problem Moreover a claimed loose volt wre to blame for a check engine light. Idicator was correct. It has been concluded that I was duped, so Courtesy can rally up the $85 diagnosis fee. Basically my final bill came to $396.11 for a faulty oil change, and a diagnosis code supposed fix. I'm pissed, and feel obliged to warm all San Diego Corvette owners to beeline it to a knowedgeable , reputable , ethical mechanic. BTW, I should have read Yelp reviews before wasting my money and time at CourtesyChevrolet in Mission Valley San Diego, CA. More

Rafael has been my service rep as far back as I can remember. Courteous but straight to the point and never have been given me any reason to find any other. I strongly recommend him all the way. remember. Courteous but straight to the point and never have been given me any reason to find any other. I strongly recommend him all the way. More