Courtesy Chevrolet

Wonderful Experince Shola was wonderful to work with. I came in looking for a used Honda CR-V, but not know what I could afford. He was able to explain my situation like Shola was wonderful to work with. I came in looking for a used Honda CR-V, but not know what I could afford. He was able to explain my situation like no one ever has before and we were able to get me into a new Trax. I don't remember the names of the other people I worked with but the experience was very good from beginning to end, with Shola being the shining star of the whole thing! I will definitely recommend you to everyone. More

Kenny did a great job! After looking for a while for a truck we found one at Courtesy Chevrolet. I used the texting feature to see if the truck was still available and Kenny After looking for a while for a truck we found one at Courtesy Chevrolet. I used the texting feature to see if the truck was still available and Kenny contacted me shorty after. I told him that he would need to come down on the price and he said not to worry that he was sure we could come to an agreement. The whole experience was great Kenny went above and beyond for us. I’m in love with my new truck. I would recommend Kenny and Courtesy Chevrolet anytime! More

Exceptional Dealership and Fantastic employees. I have bought 3 new cars in the last 5 years and all 3 (Silverado, Equinox and Camaro), and all future ones, are Courtesy purchases. People like Chri I have bought 3 new cars in the last 5 years and all 3 (Silverado, Equinox and Camaro), and all future ones, are Courtesy purchases. People like Chris Caban are why Courtesy remains the best in Phoenix. You get a personal touch from a family owned organization that actually cares about the customers. Chris was exceptional in his patience and willingness to make sure I knew my new car before buying it. He made sure that I saw several options in the range I was looking for and that I was comfortable with what I selected without the "sales mentality' where they push you into something you are not ready for. I have never been even remotely treated that way at Courtesy and that is a big reason for my continued return. Exceptional Customer Service! More

FINANCE GUY STRAIGHT UP ADMITTED TO ADDING A $2000 WARRANTY I could write a long review but I'll get to the main point as fast as possible so to not let this dealership steal any more of my time or try to stea I could write a long review but I'll get to the main point as fast as possible so to not let this dealership steal any more of my time or try to steal more money. I went in Sunday to buy a car for my wife. After 3 and a half painful hours we finally got the price to a reasonable number with monthly, down and number of months agreed upon. Since the car was for my wife my signatures were not required so I took my tired and hungry 1 and 3 year olds home to eat trusting my wife was in good hands. Fast forward 3 days later this random thought pops into my head to check the contract to be sure the numbers were right. Sure enough 3 extra months were tacked on to the terms basically adding an extra $2000 to the back end. I spoke to a manager who in turn had the salesman call me. The salesman and I had a back and forth ending in him saying he didn't remember discussing the number of months we wished to finance for even though that was all we discussed for 3 hours. He insisted the deal was done correctly. He had Steve the finance guy call me. So here's what happened. Steve added an interior exterior warranty to the contract without telling my wife and ultimately adding 3 months (over $2k) to the contract. How do I know? He straight up told us to our face when we showed up to sign the new contract. My wife reminded Steve that she declined the additional warranties offered by him when signing. His response. He brazenly told us the 3 months were because he added this warranty "because he thought she would want it". At least dude was honest. No apology stone cold attitude. He literally tried to steal from us. We had no warranty paperwork and since he decided not to tell us about it we could have never used it if needed. Cherry on top is that the salesman that we trusted seemed to help cover this up by acting like he had no clue as to what had happened arguing the agreement was correct. Tried to steal my money and half a day with no apology from anyone. Un friggin believable! UPDATE: I took Debbie (customer service) up on her offer to give her a call to share my experience. She informed me that our experience with Steve trying to rip us off was not normal operating procedure and she seemed genuinely concerned about the situation. She said she would have Steve's manager call as well as to fix an item that was committed to us and nobody had called us back on. 3 weeks went by with not call on either issue. I called Debbie back and she apologized and admitted she forgot. I can accept that and appreciated her honesty. Steve's boss called me and I had a very similar conversation. She said she didn't fully understand the situation the first time around which is odd since she read my review above which was very clear and said now that she understood more fully from my perspective and they would have another review of the situation. I went in the next week to have my service issue addressed and guess who was sitting at his desk. "Old Dog" Steve likely still ripping people off from his desk. I also messaged the Owner/GM through the company website a couple weeks back with no response. THIS COMPANY LACKS INTEGRITY AND ETHICS AND IT WOULD SEEM THEY TRAIN THEIR FINANCE TEAM IN THIS PRACTICE ALLOWING THEM TO RIP OFF THEIR CUSTOMERS. STEVE HAS CLEARLY BEEN AROUND THE BLOCK AND I WONDER HOW MANY PEOPLE HE'S RIPPED OFF OVER HIS YEARS AND HOW MANY MORE HE WILL GET??? DON'T LET THIS BE YOU! MY ADVICE STEER CLEAR OF COURTESY CHEVROLET. TOO MANY OPTIONS OUT THERE TO HAVE TO DEAL WITH CORRUPT COMPANIES THAT LACK INTEGRITY. More

Artificial Customer Service, nothing real about it I was asked to complete a survey of my experience with Courtesy Chevrolet Service Department. I didn't give it a good review because parts of my expe I was asked to complete a survey of my experience with Courtesy Chevrolet Service Department. I didn't give it a good review because parts of my experience was not all that good. I then get an email from Mr. Dyer saying he was concerned about my service and wanted to personal talk to me at my convenience, so I replied back with a date and time for a call. The date and time came and passed no call. I sent an email back to Mr. Dyer saying why offer to call me at a time and date convenient to me and then not follow through. I then later got an email saying he was on vacation. Which leads to the question why send out such an email when the person who is to call is not even available..just total set up for the customer to be even more upset. Response was it is an automated email asking to speak with me, so caring about customers is totally artificial, no person even read my survey response, like I said the dealerships caring is all artificial. So, then I go to the dealer's website, to get an email address for the General Manager, and yet again I get an artificial response... what does it take to get a real person, who really cares about the customer...I am not sure Courtesy Chevrolet can even answer that question because they don't have an automated response for that, it might require someone to actually think and sit down and write a response, which I doubt will happen. More

Very Satisfied with service at this Dealership Recently , I took my car in for service at this Dealership and I was helped by Service Consultant Keith King and was treated ve Recently , I took my car in for service at this Dealership and I was helped by Service Consultant Keith King and was treated very well . I believe Mr. King is a very helpful and kind man who is an asset to your company, thank you for the great service . Respectfully Alfred Garcia More

Ernie is professional Ernie Hernandez was easy to deal with and very helpful in finding the specific Camaro I was looking for. The sale and delivery went as smooth as I cou Ernie Hernandez was easy to deal with and very helpful in finding the specific Camaro I was looking for. The sale and delivery went as smooth as I could have hoped for. More

Ernie took the time to really work with us. Ernie was very helpful and worked really hard to get us into the car of our dreams. Would highly recommend to our family and friends. Ernie was very helpful and worked really hard to get us into the car of our dreams. Would highly recommend to our family and friends. More

Happy and Satisfied Lamar was very helpful and straight to the point like asked. My husband and I left with the vehicle we wanted to purchase, highly satisfied. Lamar was very helpful and straight to the point like asked. My husband and I left with the vehicle we wanted to purchase, highly satisfied. More

service experience i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even awar i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even aware or and had my truck ready earlier than expected. great experience recommend Ben Johnson to take care of all your service needs he was awesome. More