Courtesy Chevrolet
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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So many connections but so little clear communication! We found a vehicle online and proceeded to contact Chris Murphy and, subsequently, his boss, Bryan Long, reached out to follow up and confirm appoin We found a vehicle online and proceeded to contact Chris Murphy and, subsequently, his boss, Bryan Long, reached out to follow up and confirm appointments. We sent our finance application and trade in details to Chris. He communicated often during the two day encounter. On Monday, I double checked with him that all was good and we were on our way to buy the car. He replied all was good and the only thing we needed to do was drive it and let them see our trade. His boss even emailed a video message confirming our appointment . I followed up once more to confirm as we are in Buckeye nearly 40 miles away. Chris replied via text that he would see us soon. We left and headed into Phoenix during rush hour! We got there and were told Chris went home early but that someone else could help. We waited about 20 minutes until someone else came up. He took us to another place and had us sit. We waited again for about 15 more minutes . He came back and asked us to fill out the finance app. I replied all was done and we just needed to drive it before we take it home. He said he would go get it. He disappeared for about 6 more minutes. He came back to get out keys to double check our trade. He came back after another 10 minutes to tell us he was pulling up the vehicle because it was on the back lot and he didn't want us to walk! So we waited another 10 minutes. Then he comes back and says he was sorry that it just sold! He asked if we would like to look at a tahoe instead. No! We need to upsize and I was explicit about that with Chris. He shakes our hand and walks us out with nothing else! I completed the whole process and let them process credit. I would never have done that if I was flippant and not serious! We are fully confident that they kept us waiting to assure that the buyers that were there were actually purchasing it! Super pathetic way to do business--if you can even call it that . The one redeeming factor was Carlos Valenzuela, who saw our frustration as the pathetic excuse for a salesman escorted us to our car. He asked what was wrong and offered to fill up our gas tank. I at least appreciated that effort even though he had nothing to do with this debacle . He took it upon himself to help. That is customer service. My suggestion--dont use this place unless you can speak to Carlos Valenzuela. Run away otherwise! They will lie to you and process everything and then sell said vehicle out from under you! More
Great experience Got there at 10 am was out with a vehicle that worked for our family by 1:30pm nice and efficient dealer experience We love the new truck Got there at 10 am was out with a vehicle that worked for our family by 1:30pm nice and efficient dealer experience We love the new truck More
Lamar is straightforward, easy to work with and helpful! Had a great experience buying my Tahoe LTZ from Lamar at Courtsey Chevrolet. He was helpful and worked with me even well after the sale was done to ma Had a great experience buying my Tahoe LTZ from Lamar at Courtsey Chevrolet. He was helpful and worked with me even well after the sale was done to make sure I understood all the options of my vehicle. Highly recommend him. Thanks Lamar! More
Tim Jackson is the best As usual, Tim took great care of me while serving my Silverado. Always checking back with me while waiting in their very nice waiting room. He has be As usual, Tim took great care of me while serving my Silverado. Always checking back with me while waiting in their very nice waiting room. He has been serving both of our vechiles for over 20 years. There is two other dealerships that are much closer to our home, but we choose Courtesey for our service needs because of Tim. Thanks Tim........ More
Joe Vassias made my corvette buying experience happen ! I flew into Phoenix to buy a 2014 corvette . A car I had been searching for, for months ! There it was on line at Courtesy Chevrolet. After the negoti I flew into Phoenix to buy a 2014 corvette . A car I had been searching for, for months ! There it was on line at Courtesy Chevrolet. After the negotiations had been initiated Joe stepped up to the plate and ironed out some substantial issues that I was at odds with. He came on board at the 11th hour , made sense of things, made me feel like my satisfaction was the goal . Joe took me through the entire painless process seeing that I was satisfied every step of the way . Not only did Joe pick me up at the airport , he personally led me from the dealership to the 10 freeway making sure I was on my way back to Palm Springs. This is an amazing dealership 60 years of history ..they learned a thing or two in that time ! Thanks Joe I wouldn't be driving my dream car without your help ! More
Thank you to Joe Vassias Joe Vassias is, by far, the best car sales professional we have ever encountered. From the very beginning when we met him in the Courtesy Chevrolet p Joe Vassias is, by far, the best car sales professional we have ever encountered. From the very beginning when we met him in the Courtesy Chevrolet parking lot, he was nothing by helpful and accommodating. We felt no pressure like we have seen in so many other car sales professionals we have dealt with over the years. This is our first car from Courtesy and we will definitely keep using them as long as we are in Phoenix. More
Platinum Service Long Distance! After much research and shopping we finally found our perfect gently used Chevy Equinox 2LT at Courtesy Chevrolet in Phoenix. We were left with but o After much research and shopping we finally found our perfect gently used Chevy Equinox 2LT at Courtesy Chevrolet in Phoenix. We were left with but one small problem: we live in the White Mountains of Arizona and not even for our ideal vehicle were we going to travel 2+ hours down to that HOT place in mid June during record breaking temperatures. That problem was soon quickly and easily solved by the very courteous and professional staff at Courtesty Chevrolet, most especially Antony Lopenzo. We purchased our Chevy Equinox, sight unseen except for online photos, relying solely on Anthony's expertise and we were not disappointed when he delivered our new vehicle in person to us in Heber OVergaard Arizona the very next day. From start to finish our purchase experience was exceptional. Highly recommend this dealership and it's employees. They have set the standard for exceptional service. Mazy and John Henry More
Professional Best car buying experience we've had. Professional through the entire process. Anthony was friendly and patient explaining all the options available t Best car buying experience we've had. Professional through the entire process. Anthony was friendly and patient explaining all the options available to get us the right vehicle at the right price. More
Tim is grrrrreat!!! We are long-time Courtesy customers. Got both of our chevies here. I love the service department with its little cafe and comfortable waiting area We are long-time Courtesy customers. Got both of our chevies here. I love the service department with its little cafe and comfortable waiting area (the free drink coupon is nice to have, too!) This was our second visit with Tim as our new service adviser. The first time, one of our cars was towed into the dealership due to the battery being dead. This time, we needed an alignment after getting new tires, and again Tim worked us right into the schedule. I'd had to choose a new service adviser a month or so ago due to our previous (also excellent) adviser retiring. I checked these reviews and Tim had tons of 5-star reviews, plus somebody called him "Uncle Tim" in their review and that's all I needed to know! Tim is indeed like a really nice uncle+excellent service adviser -- super friendly, knowledgeable, easy to work with. You definitely can't go wrong if you choose Tim! Thank you, Tim -- you are grrrrreat!!! More
Great service and very professional staff Anthony was extremely professional and very prompt with getting back to us regarding questions etc. he also helped us get the best deal. It was a plea Anthony was extremely professional and very prompt with getting back to us regarding questions etc. he also helped us get the best deal. It was a pleasure to work with him. More