Courtesy Chrysler Dodge RAM of Superstition Springs

I found a vehicle listed online and called the dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “imma dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “immaculate” and “pristine,” which gave me confidence and hope that this might be the right fit. Shortly after, I was contacted by Melissa from the sales team, who was also professional and kind. (I wasn’t able to have her as my sales consultant due to having another customer she was working with already) but Up to that point, everything felt promising. That changed once I arrived at the dealership and inspected the vehicle in person. While I understand that a car a few years old in Arizona may naturally have some rock chips, this car had multiple noticeable ones, along with an obvious repaint on the front bumper. The clear coat didn’t match, making it very evident that body work had been done. Calling the car “immaculate” was misleading. It didn’t completely deter me from considering the vehicle, but it was the first red flag. After a test drive that went well, I was ready to move forward with a trade-in. This is where the second red flag appeared. Eddie presented me with a trade-in value that was nearly $5,000 less than what four other local dealerships had already quoted me. When I reviewed the paperwork, I saw that he had entered my car as the lowest trim level, which explained the poor valuation. I pointed this out, but instead of correcting the mistake, he told me there was “no way to pick the correct model” in the system and pushed to stand by the lower value. This came across as either careless or intentionally misleading, and it put me in a worse negative equity position than expected. Even though he had two other documents that had the correct trim level listed. The final red flag came during the discussion of next steps. In my past experiences purchasing vehicles, dealerships have always asked about putting money down to help offset negative equity. Here, that question was never asked. Instead, I was simply asked if I “just wanted to buy the car anyway.” That’s not the kind of respectful, solution-focused conversation I expect — especially when I have excellent credit and a history of purchasing multiple vehicles. My situation was not about poor credit; it was about fair treatment and transparency. In the end, I left without making a deal. I was ready and willing to purchase today if I had been treated fairly and with respect. Instead, the misleading description of the car, the inaccurate trade valuation, and the lack of professionalism in handling my equity concerns cost this dealership a sale. I don’t hold a personal grudge against Eddie but I do feel the team could benefit from coaching on honesty, accuracy, and respect for customers. A dealership that works with integrity can build trust and long-term relationships. Unfortunately, my experience here did the opposite, and I lost confidence in doing business with them. More

Andrew Mai was great. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. More

I have nothing but great things to say about courtesy Chrysler Dodge ram superstition Springs my experience there was wonderful thank you so much Chrysler Dodge ram superstition Springs my experience there was wonderful thank you so much More

It’s always a great experience coming into this dealership, especially when dealing with Anthony (Buckets), his professionalism is at the highest level, his willingness to help and his honesty is r dealership, especially when dealing with Anthony (Buckets), his professionalism is at the highest level, his willingness to help and his honesty is refreshing. Thank you More

Everyone was very helpful especially buckets and the experience went well look for a car. experience went well look for a car. More

I was so impressed by the staff at courtesy Chrysler Dodge ram of superstition Springs. That’s the place where I will do my business from here on out thank you Buckets Dodge ram of superstition Springs. That’s the place where I will do my business from here on out thank you Buckets More

Great experience again with the Service Dept, Thank you Daryll!Top notch in my experiences. Daryll!Top notch in my experiences. More

Service was top notch, Daryll was honest about repairs! !! Hard to find guys like this in the business anymore. Thanks Daryll !! Hard to find guys like this in the business anymore. Thanks Daryll More

I have had my Wrangler in for service a few times. Every time I got great service. My advisor Darrell is very knowledgeable and helpful. Every time I got great service. My advisor Darrell is very knowledgeable and helpful. More

Just bought a new 2025 Ram 1500 and I'm so happy with it! Paul Barban in sales and Robert Flores in finance were amazing! They were so kind and patient with us and our kids! They both went above and beyond f Paul Barban in sales and Robert Flores in finance were amazing! They were so kind and patient with us and our kids! They both went above and beyond for us! They both made the process so easy and smooth! This is our 3rd Ram we've bought from here and we wouldn't go anywhere else! More