Courtesy Chrysler Jeep Dodge RAM of Tampa

Exceptional Very courteous. Over delivered on their word. Offered perks to ensure that I was satisfied and so I had all my basis covered for a successful transact Very courteous. Over delivered on their word. Offered perks to ensure that I was satisfied and so I had all my basis covered for a successful transaction. More

It Starts at the Top Twice service has shown zero customer service. Allows you to wait and don’t have something as simple as a little bulb. But where it gets worse is the Twice service has shown zero customer service. Allows you to wait and don’t have something as simple as a little bulb. But where it gets worse is the GM is just lacking in customer service as the service department. To him it is about the sales and not anything more. He actually told me “priorities and all”. You need to be out of a job. Oh it made me give it a 1 otherwise a zero it would have More

Awful Service Dropped vehicle off Sunday evening. Receieved text from Service Advisor Victor Perez to reach out to him with any questions on Monday @ 7:14 am. I tex Dropped vehicle off Sunday evening. Receieved text from Service Advisor Victor Perez to reach out to him with any questions on Monday @ 7:14 am. I text him at 3:30 to check on status, he replys "it's with Tech and will know in a few minutes. I dont hear anything so I text back at 7pm - no response. Tuesday morning I get an apology text saying the mechanic got ties up on another vehicle and disnt have time to look at it and tells me he will have info by 10 am. I asked why do I need a diesel specialist to look at my alignment on truck when anyone can do that? I also let him know that my normal Advisor is Jami who always keeps me in the loop. He proceeds to say that she just got back from vacation would I like for her to handle my service. I replied I dont care who does it just keep me updated. He then gives me the spill that tech will go over the whole truck for anything that may be wrong. I brought it in for an alighnment & balance and I get a list of stuff from him at 1 pm. I tried to call Victor and on hold for about 30 min. I hang up call again no luck in the mean time I text Victor and he's not responding. He finally calls me at 2:30 and said he was at lunch. Now why didnt no one know that when I asked for him. Needless to say I didnt agree with the results they found and decided just to have one thing fix that I didnt bring it in for but knew it needed fixed. He told me that it would be done today. I went and had dinner down the road and since I didnt hear anything back from Victor Of course he wasnt there when I stopped by to pick up truck. Come to find out the part wouldn't be delivered until the next day (Wednesday) I was HOT, I told the Service department that this is xx. He told me it would be done today and give me my truck back. The advisor had a mgr talk to me and I explained situation of events and she said that it would be done tomorrow. told her that I had to leave out of town the next day. She assured me that as soon as part came in they would get it done. Now the GOOD - Jami is the one that called me back and I asked why she's calling me and she said that Victor asked her to. I explained what happened. She said that my bill was zero because Angie was nice enough to comp it. I can guarantee you that Victor Perez has bounced around from dealership to dealership. More

Horrific AVOID AT ALL COSTS! Absolute WORST service experience one could possibly imagine. CJD has had my brand new Challenger with less than 300 miles on it f AVOID AT ALL COSTS! Absolute WORST service experience one could possibly imagine. CJD has had my brand new Challenger with less than 300 miles on it for almost 2 months and are UNABLE to perform Warranty replacement and repairs. Dealership was unable to obtain replacement parts under warranty until I had to step in and escalate to Chrysler Customer Service. Twice I was asked to pick up the car because the work was 'complete'. IT WAS NOT COMPLETE; FAR FROM IT! Car was initially dropped off on 8/12/19 and was told to pick it up 4 weeks later and at that time it was FAR from being ready. Then was promised car would be ready on 10/04 and upon arrival at the dealership the car was dirty inside and out, there was tape over the windshield, seats were askew, interior trim was incomplete, rear lights were scratched and the Radio had an obvious malfunction which was totally ignored which was acknowledged by the acting Service Manager. Yet despite all of this, I was expected to take delivery of the vehicle which I did not. CJD STILL has the vehicle and HAS NOT called at the time of this writing as promised by management. AGAIN, NO CALL AS PROMISED. The legal definition of implied warranty for merchantability guarantees that a product or service will work as expected and it doesn't take a rocket scientist to know that CJD is in breach of this warranty. This is my 6th MOPAR and 4th Challenger AND I’ve bought the last 2 from this dealership. Nothing but broken promises, lies, lack of quality control and one excuse after another with this one. If I ever get the car back, rest assured that it will NEVER be serviced again at Courtesy Jeep Dodge; there are other competent Dodge Dealers in Tampa who will now get my business. More

“Personal” service found here So many other dealerships are missing that Personal Service that we miss so much. NOT this dealership. I had a bit of a special circumstance when I t So many other dealerships are missing that Personal Service that we miss so much. NOT this dealership. I had a bit of a special circumstance when I traded in my late husband’s truck to buy something new for me. The staff- especially David Montes. They were so kind in understanding what an emotional and difficult task that was and did everything to make my transition smooth and easy. The financing was painless. I came prepared with my preapproval from another lender. They were able to beat it. Experience was top notch and even though I drove over 600 miles round trip to get my dream Jeep...I will do it again when it is time for a new one! More

Service Call Appointment Was contacted by the dealer for a recall on my Jeep transmission set the appointment for the following day, took the vehicle in at the appointment set Was contacted by the dealer for a recall on my Jeep transmission set the appointment for the following day, took the vehicle in at the appointment set time 1:00pm when arrived I was informed that the Transmission mechanic had called in sick! So I called and talked to the service department manager and explained that I had taken half a day off to find out that not only did I lose money but the feeling that I got it did not matter to her! Now I have to reschedule and take another half a day off so in other words I will end up losing a whole day worth of work due to the lack of the service department ability to run their department by notifying a customer that they will not be able to perform the work to be done on your vehicle! Tried to select the Service Manager from the list provided but she is not listed. Very disappointed customer Bob Lietka More

Great purchase Great deal, on a great looking car for my daughter! Great experience with David Montes too Will definitely be back when my son turns 16! Great deal, on a great looking car for my daughter! Great experience with David Montes too Will definitely be back when my son turns 16! More

Just Awful All The Way Around From Service to Customer Servi Do NOT go here, for anything. I went in and all i needed was a new battery, it was two weeks, multiple trips back in, they kept telling me to "drive i Do NOT go here, for anything. I went in and all i needed was a new battery, it was two weeks, multiple trips back in, they kept telling me to "drive it around and it'll charge", for two weeks i heard that. Was told they charged it and it was good to go, came in the next day to pick it up and it wasnt working as it should, they told me again to 'just drive it around', i had to argue until they put a new battery in and now it works fine. Two weeks of back and forth when all it took was a ten minute battery swap. David Phelps was the worst service person, i asked for an update (ofcourse i was annoyed after TWO weeks of this back and forth and multiple trips in) and he said "jesus christ" and rolled his eyes. As if the customer shoudlnt be upset that a dealership cant fix something simple in two weeks. The "service advisors" are basically data entry ppl or care salesmen who couldnt do well, they know NOTHING about actual mechanical work and are of zero help. They couldnt answer any questions and kept telling me 'ill have to ask the mechanic' and then id never hear back. Steven Peoples i believe his name is just kept rambling about possible reasons my start/stop wouldnt work, when the indicator in the car read "battery charging", he wouldnt accept the fact that the battery was bad and suggested other factors such as the A/C running may cause it not to work. Just go somewhere with service advisors who know just a LITTLE about cars and who also wont swear at you when you want an update after 2 weeks of absolute nonsense. I will never in my life go back there and i would warn ANYONE buying or getting service to drive out of their way to go to another dealership. They are independently owned and so one can just be ok with such low customer service and integrity. More

Most the sales Manager was the problem. We told Carl we had a payoff on our car it wa small $900 we want to trade it in. He talked to sales manager came back with. The price after trade they We told Carl we had a payoff on our car it wa small $900 we want to trade it in. He talked to sales manager came back with. The price after trade they want our car and $500 we agree. Then only to be told they forgot the payoff and wanted $900 more. Very unprofessional. More

Unfortunately, had to take it here again! Had to take car in for two more recalls. They were completed. The previous recall they just threw the stuff in the trunk and checked it off. xxxx, Had to take car in for two more recalls. They were completed. The previous recall they just threw the stuff in the trunk and checked it off. xxxx, I could have done that! My parking break, that was fixed, now STARTED POPPING AGAIN after having to get it fixed properly at Firestone and wasting more of my hard-earned money! A few simple recalls and one small service to replace a part took from (I was the first car in) eight a.m. until three p.m.! No calls throughout the day to say when it might be ready to come and pick up. I finally called about three-thirty and was told, "Yeah, it's been done for a while." Horrible, customer service - at best! Therefore, I will NOT purchase another Dodge again IN MY LIFE after this horrible type of "service!" (NEGATIVE 20 stars - because I, unfortunately, had to mark one to warn you all about this place!) DO NOT GO HERE TO GET YOUR VEHICLE 'FIXED!!!" More