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Courtesy Toyota of Brandon
Tampa, FL
1,450 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 19, 2024
Courtesy Toyota of Brandon is an excellent place to shop for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly for a car. I found myself in an emergency situation without a vehicle for several days, but they quickly helped me get into a new car. I'm incredibly grateful for the outstanding customer service provided by Patrick and the entire staff at this location. I definitely recommend checking this place out. The customer service here remains exceptional, especially from Vincent. He goes above and beyond to assist you and ensures your car is taken care of whenever you need repairs. More
by xvrpaz22
Employees Worked With
Vincent
December 19, 2024
2024 Excellent service with excellent professionalism. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. Khaleddid a tremendous job of taking care of our needs. He worked diligently to make sure we had all our options We would highly recommend him. More
by Jasmin Lacevic
Employees Worked With
Khaled
December 18, 2024
The came in with one of the lower initial prices among other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. other dealerships in the area. Did some prep online and was in and out of the dealership in 2 hours. More
by Giannib
Employees Worked With
Josh Norris
December 16, 2024
The floor salesman were what you would expect, but the woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please st woman in the finance department almost sank the entire deal herself. I repeatedly told her I was not interested in any of the extras and to please stop asking me. I started out very polite, but she ignored my requests and continued to ask if I wanted to buy more services. After the third time of her asking, despite me telling her to stop, I got up, walked out. I found the closest manager and told him that if they didn't resolve this right away I'm walking out. They found someone else to close the deal, but the blatant and obvious disrespect had me shaking in anger. I understand the games associated with buying cars, but I was never respected by her and she represents the dealership as much as anyone else working there. Apparently "No" doesn't mean "No" to them. It's been some time so I cannot remember the woman's name, but I still remember the experience. The Courtesy group is equally as awful and I doubt I would ever buy another vehicle from them again. I'd rather travel to another city before I step foot back in there especially the Toyota dealership. Before you set foot in any dealership do your homework, watch some videos on how to 'play the game', but most of all don't feel afraid to say no and walk out. More
by AverageCitizen
Employees Worked With
Cannot remember
December 16, 2024
My last visit was good. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. My service advisor Sierra was very nice, accommodating and helpful. Waiting time is not that bad considering there's a lot of customers. More
by Jun
Employees Worked With
Service Advisor Sierra
December 15, 2024
The service writers are good. However, I agreed to a wheel alignment at a specific price and when I checked out there was a shop fee of $19 added to the bill. This is why people d However, I agreed to a wheel alignment at a specific price and when I checked out there was a shop fee of $19 added to the bill. This is why people don’t come back to the dealership for service. Really dumb idea that hurts repeat business and when my warranty is up I’ll get service elsewhere. Also had a problem at Courtesy Nissan gouging me on a lease return fee which I caught before it was too late. I hope management sees this. More
by sswendell
Employees Worked With
Basseem
December 14, 2024
Vincent was my service agent and he was awesome. He was friendly, professional, courteous, honest and kept me informed of every detail. I’ve had many Toyotas through the years and they’re reliable He was friendly, professional, courteous, honest and kept me informed of every detail. I’ve had many Toyotas through the years and they’re reliable and dependable cars. More
by pnsflamingo
Employees Worked With
Vincent - service agent
