"Vehicle was advertised on website, but not available -..."
Vehicle was advertised on website, but not available - previously Sold, yet it remained as For Sale for days afterwards on website. Internal Inventory control system does not interact with website in real time. But they are happy to sell you something else while you are there, if that is what you want.
"Good Prices & Fair Service"
First off Courtesy gave me the best offer after sending the same email to 6 Toyota dealerships in driving distance. Chris and Dan (Sales manager) were very helpful with looking over my trade ins through emails and pictures. This was in the peak of Covid time. That part went very smooth. We had a few minor issues during the sale. Chris had a family emergency and bailed without a word to anybody. When I came back with my second trade he was nowhere to be found and Dan took control. My truck box was supposed to be installed in the new truck. The tech wouldn't do it until it was empty. Nobody bothered to tell me this till it was time to drive the truck home. Dan and I had to do that ourselves. It was mounted half xxx by the tech and not at all right. On my drive home from Brandon to St Petersburg the tire sensor light came on. I contacted Chris and came back a few days later to fix the sensors and install the box correctly. They reset the light and said the box was done. On my way home again the tire light came on. I called Chris again and he said he would talk to the tech and get back to me. I brought it back the following Monday and they changed all 4 sensors and finally installed the box right the 3rd time Amorette my service manager said. On my way home the light came on again and I was about to loose my mind. Again I called Amorette and brought the truck back the 4th time and they put me in a loaner and kept the truck for 3 days. They said it was fixed and I drove back the 35 minutes to Brandon to swap the loaner for my new truck. On the way home the light tripped again for the 5th time yea you are reading this right. Here we go again. I called and Amorette said they would have to contact Toyota and have the truck back for a while. I went back for the 5th time and swapped my new truck for a loaner again. After the tech and Toyota spoke they finally figured out it would need a angled sensor for the computer the read the sensors. It was finally fixed and i went back for my new truck for the final time to bring it home. Once home I noticed they installed a new nobby tire on one of my wheels. My other 3 tires are performance all season radials. So I called Amorette and she said one of my tires had a screw in the sidewall so they replaced it. I said it's not a good match with the other 3 and wanted something else to match the others. She said no problem and ordered my a new performance tire to match the others. Three days later it came in and I scheduled to come get it swapped out. Went back and waited 2.5 hours only to walk outside to leave and noticed they ordered a bigger nobby tire and installed it on my truck. At this point Sara was helping me this day and said she screwed up and ordered the wrong tire. My question is how did the tire tech not notice and question that? They replaced the first wrong tire back on my truck and 3 hours later I was driving back home. Amorette text and said the new tire is here with pictures and bring the truck back to get it installed. So in the month since I bought my truck. I have sat in the service area 5 times for 2.5 hours or more each visit. They kept my truck in service for a total of 14 days. All said and done my brand new truck has 800+ miles from dealing with all this and I may have put maybe 150 of them on it during the 14 days it's been in my driveway. Some positives, they filled up my gas tank 3 times during all this, threw in all weather floor mats, and gave me a gift certificate of $250 towards future service.
Employees Worked With
Chris, Dan, Amorette, Sara
"Probably a big dealer but 2 weeks ago I went to by anew..."
Probably a big dealer but 2 weeks ago I went to by anew rav4 and they set that I have to live some money for separate the color of my car and the don’t return my money yet a bunch of tif
Employees Worked With
Other Employees :