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Courtesy Toyota of Brandon
Tampa, FL
1,463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,463 reviews
September 17, 2024
I usually have a good experience with Courtesy Toyota however I got misquoted twice on my service. I accepted to have all recommend service that day and the first text was wrong and once I got to the dea however I got misquoted twice on my service. I accepted to have all recommend service that day and the first text was wrong and once I got to the dealership to pay it was pointed out there was another error. I think it may have been the service tech. I won’t deal with him again. It was corrected but I feel it could have been avoided with alittle attention to detail especially when I was spending over $700 in service! Get your quotes right before I say YES to everything. More
by jami1109
Employees Worked With
Service dept.
September 14, 2024
Lied to from time I entered, was misquoted prices, they NEVER returned phone calls with in same day, even though I was told twice in same day they would call back after next customer. I escalated it up to NEVER returned phone calls with in same day, even though I was told twice in same day they would call back after next customer. I escalated it up to mgr who also lied. Was lent a rental car to be called back and told to return it because they sold it, yet they didn't give me another which forced me to get my own. Completely worst dealer I've been to in the 15+ years I've had a toyota. My service was so poor I had to report them to corporate, which I'm wondering if they will do anything either. More
by S.s.
Employees Worked With
Thomas and Emeret
September 12, 2024
I would give them a ZERO if I could! We had a deal and a deposit on a vehicle yesterday and they sold it out from under us!!!!! Jerks!!!! And they kept our $500!! Buyer beware they are p We had a deal and a deposit on a vehicle yesterday and they sold it out from under us!!!!! Jerks!!!! And they kept our $500!! Buyer beware they are pulling bait and switch! More
by Lauren
Employees Worked With
Roger Jose
September 12, 2024
This is my 2nd time buying a new car at this dealership. Both times, I was very please with my salesman. I just purchased my 2nd car which was a 2025 Camry Hybrid. Wasn’t really looking to buy another car, Both times, I was very please with my salesman. I just purchased my 2nd car which was a 2025 Camry Hybrid. Wasn’t really looking to buy another car, but Creighton Wes really made my decision very easy. I’m very pleased to purchase this car. The finance paperwork was handled by Jorge and I must say that I feel that Creighton and Jorge both went above and beyond my expectations. I will continue to recommend all my family and friends to purchase their new vehicles at Courtesy Toyota. I’m a very happy customer. Keep up the great job. More
by Giants Fan 4ever
Employees Worked With
Creighton Wes, Jorge N.
September 12, 2024
The people are wonderful, in this backup staff are just as well. The only issue I have is keeping up with the recalls my vehicles. That's not the dealership issue. as well. The only issue I have is keeping up with the recalls my vehicles. That's not the dealership issue. More
by Jameswebb18
Employees Worked With
Sunny Varghese(Sunil), Mike Schepise
September 11, 2024
Purchasing a vehicle should be a happy occasion. Past experiences has made this experience a frustrating one. This WAS NOT the experience at Courtesy Toyota Of Brandon. David Snead was our sales Past experiences has made this experience a frustrating one. This WAS NOT the experience at Courtesy Toyota Of Brandon. David Snead was our sales specialist throughout the process. He took time to answer all questions and concerns. At no time did we feel rushed. He made it easy for us to get in touch with him and returned every call/text in a timely manner. This behavior continued even after the purchase. He was not there to just close a deal! More
by Indirah.persaud-roll
Employees Worked With
David Snead
September 09, 2024
Got the price for a lease with my credit. Was told afterwards the payments would be taxed thus changing the monthly price. No transparency with my purchase and they had me waiting for a while Was told afterwards the payments would be taxed thus changing the monthly price. No transparency with my purchase and they had me waiting for a while. More
by user
Employees Worked With
Sunny Varghese(Sunil)
September 09, 2024
The sales process was spectacular. Service seems to be state of the art but not so much..Calls to get service complete, quick appointments etc. I booked a Saturday appt to get my 5k se Service seems to be state of the art but not so much..Calls to get service complete, quick appointments etc. I booked a Saturday appt to get my 5k service completed. I was told I could wait and told it would tak 1.5 hrs. A little lengthy but not horrible. They even have a “track your service” link. After 1 hr my truck still hasn’t progressed past check in sonI texted the advisor. I had to be out in the 1.5 hrs promised. He stated that he spoke with the director and could not possibly get me out in the promised time. I had to leave so he pulled it back around for me. The advisor was very apologetic and professional but I just wasted an hour. I don’t understand how you get so backed up by 11:40am. After all, 5k service is basically just a tire rotation. Lots of tech in this facility but very disappointing for a 1st visit. More
by Royallthomas7
Employees Worked With
Sunny Varghese(Sunil)
