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Courtesy Toyota of Brandon

Tampa, FL

4.5
1,072 Reviews

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,072 reviews

June 07, 2022

WORST on-line scheduling tool for service EVER! No way to indicate if you want to wait for your vehicle. They assume you are dropping it off and they can keep it all day. No way to select which adv More

by skimb34
Recommend Dealer
No
Employees Worked With
No one
Jun 09, 2022 -

Courtesy Toyota of Brandon responded

We thank you for sharing your feedback. We understand your frustration and I apologize for the difficulties you had with our online scheduling options and for the difficulties this caused you. I would like to speak with you about the issues you’ve had. Please reach out to me at your convenience. Zack Kelley, General Manager, 813-246-3070

May 19, 2022

If I could give place a negative number of stars I would. Today I had the worst experience with Toyota of Brandon. While getting an oil change, one of the "workers" stole medical marijuana from my truck. The More

by Taleshia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zack Kelley
May 25, 2022 -

Courtesy Toyota of Brandon responded

Taleshia, We appreciate you taking the time to share your review. I regret to hear that you feel this way about your experience with us. Zack Kelley, General Manager

May 11, 2022

Today i spoke with New car Manager David Leszczynski about a Purchase we made with the dealer. Explained i need it a Purchase sale agreement that was not included with our paperwork, after he (with an a More

by Jay Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New Sale Manager David Leszczynski
May 13, 2022 -

Courtesy Toyota of Brandon responded

Jay, We appreciate you taking the time to share your feedback. I regret to hear that you’ve had a negative experience with us. I would be more than happy to answer any questions you may have. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

April 23, 2022

The best service representative that I received in three years was from Mr Thomas Garner, he was both concerned, prompt , efficient & kept you well informed ! More

by Repace377
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Garner jr
April 01, 2022

I am a longtime loyal customer of Courtesy Toyota of Brandon. My Sales Rep this time was Elizabeth Habig, she was welcoming, friendly and very knowledgeable. She rendered excellent problem solving and More

by josesu77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Habig
February 27, 2022

I purchased a used 2014 Jeep compass less then 30 days ago I've. Had. Nothing but issues driving it off the lot. I've sent emails and text messages with no response. Zero stars More

by mstricklandgoss
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
G. Wilbur
Mar 01, 2022 -

Courtesy Toyota of Brandon responded

Thank you for sharing your review with our team. I regret to hear that you’ve had a negative experience with our dealership and for the frustration that you’ve had with your recent purchase. I do apologize for the lack of communication that has occurred on our behalf and I would like to speak with you further about these issues. Please reach out to me at your convenience. Zack Kelley, General Manager, 813-246-3070

February 27, 2022

Dealt with everyone including the manager Zack Kelly who couldn’t get squat accomplished. It is a shame that such nice faculties go to waste with terrible management. More

by Donshwega
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Kelly
Mar 01, 2022 -

Courtesy Toyota of Brandon responded

Don, We thank you for sharing your review and we regret to hear that you feel this way about our dealership. I am disappointed that we have left you with a negative impression and apologize that we have failed to live up to your expectations. I am having difficulty locating your contact information, but would very much like to discuss the issues you’ve been experiencing. Please reach out to me again at your earliest convenience. Thank you. Zack Kelley, General Manager, 813-246-3070

January 24, 2022

My visit was very well organized and the communication with my tech via iPhone messages was GREAT! More

by N/A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
January 20, 2022

My over all experience from the sale rep greeting me to walking out was very good. I visited courtesy Toyota of Brandon multiple times within a week and never once ask if i need help or , if anyone wa More

by jamingirl1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Bryan, Michael
Jan 22, 2022 -

Courtesy Toyota of Brandon responded

We thank you for sharing your review with our team. I regret to hear that we have left you feeling with a less than 5 star experience. I would like to address the issues you’ve had with our team and any lack of customer service, if you would please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

January 01, 2022

Just arrive here from Philippines. Having Zero Credit Score. It sadden Me. that I could not get a Car.Its My 4th Month here in Florida. But God is Good. with Friends Connection and Recommendation. Find M More

by Shu shoebee
Customer Service
Recommend Dealer
Yes
Employees Worked With
Elizabeth Habig
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