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Courtesy Toyota of Brandon
Tampa, FL
1,472 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 21, 2024
The salesman George Mankarius was very helpful. He found me the car with the extra I wanted. Followed up to make sure car is running good. Very good service. He found me the car with the extra I wanted. Followed up to make sure car is running good. Very good service. More
by vega
Employees Worked With
Hank Keller, Sunny Varghese(Sunil), Tommy Whelan, Mario Canal, Alex Grant
August 19, 2024
Derek, the service advisor, was incredibly helpful and knowledgeable. He explained the issues clearly and provided honest recommendations without any pressure. knowledgeable. He explained the issues clearly and provided honest recommendations without any pressure. More
by Damaris
Employees Worked With
Derek Hrabovsky
August 16, 2024
While I appreciate the advisor that I work with and being able to use a loaner vehicle while mine was in the shop, the rental department at this dealership is severely lacking in customer service. I worked w able to use a loaner vehicle while mine was in the shop, the rental department at this dealership is severely lacking in customer service. I worked with the older lady to be put in a rental vehicle – she was rude and unpleasant. Upon approaching the guest services area to return the rental key after picking my car up, she asked “what do you need?” What happened to “Hi, how are you?”??? To add insult to injury, she accused me of smoking in the vehicle – I’m not a smoker, never have been a day in my life. Once she “verified” with someone else that the vehicle did, in fact, NOT smell like smoke, no apology for the accusation followed, just “you’re good.” I can’t imagine having to pay a fee to deodorize a vehicle that so clearly didn’t smell like smoke…because I don’t smoke and apparently, I was the first one to drive it. Also, when I was paying my RO, I noticed that the total was high because it included an hour of diag that I was told should have been billed to warranty. Had I not pointed this out, I would have overpaid $200+ for something that was supposed to be covered by warranty. I can’t imagine how many customers have had the same issue but hadn’t noticed and ended up overpaying. I’ve been to this dealership about 6 times since purchasing my vehicle in October 2023, but only 1/3 of those experiences have been positive which leads me to believe that I should probably get service elsewhere. More
by Victoria
Employees Worked With
Kevin
August 12, 2024
Always professional and courteous. Always caring for the customers and their concerns. Waiting time not bad at all and expeditiously service. Thank you. Always caring for the customers and their concerns. Waiting time not bad at all and expeditiously service. Thank you. More
by max
Employees Worked With
Service department
August 10, 2024
Went to Courtesy Toyota of Brandon for my 5000 mile maintenance check and got there before 7 am. Within 45 minutes my car was finished. They have an excellent waiting area. maintenance check and got there before 7 am. Within 45 minutes my car was finished. They have an excellent waiting area. More
by RUSH_67
Employees Worked With
John in the service department
August 09, 2024
Every time I go to Toyota Courtesy, I am greeted with smiles and wonderful assistance no matter what I’m there for whether it service or purchasing a car smiles and wonderful assistance no matter what I’m there for whether it service or purchasing a car More
by teesa77
Employees Worked With
victor in service
