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Courtesy Toyota of Brandon

Tampa, FL

4.6
1,462 Reviews

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,462 reviews

July 26, 2024

Horrified to get their estimate of over $1000 to fix a manufacturer defect on a 3 month old RAV4 Limited which has less than 1600 miles, was never hit or in an accident, for a loose chrome strip above the More

by Pat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent; Tito
July 22, 2024

We purchased a beautiful car with the help of our wonderful salesman, Saad. He helped us from beginning to end of the process and made everything run smoothly and efficiently. He was kind, Knowledgea More

by C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saad Chahin
July 22, 2024

My experience at Toyota of Brandon was excellent. The service was super fast and the customer service was great. I am very pleased and 100% recommend! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Nasser
July 10, 2024

We recommend Sunny. He was very friendly and helped us find the perfect car for my daughter. More

by Thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
June 22, 2024

Jeffrey was amazing and very helpful. He kept me up to date with the process and made it feel seamless. More

by Madelinemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
June 21, 2024

Always take my Toyato to Brandon Courtesy Dealership. They are very professional and very friendly to everyone that comes through there door More

by debchancey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian is service department is great Guy to deal with.
June 20, 2024

Went in 20 minutes early for oil change and 1:5 hours later my 4Runner was still parked in sane spot. The service advisor said it would be ready in 1 hour but made the excuse the computer system was down More

by Mphpjh60
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Gardner second advisor
Jun 26, 2024 -

Courtesy Toyota of Brandon responded

Thank you for taking the time to share your recent experience with us. I am truly sorry to hear about the delay and miscommunication you faced during your visit. As mentioned, there is a nationwide outage that is causing issues and delays, however I understand your frustration, and I would like the opportunity to discuss this further with you to address your concerns personally. Please feel free to reach out to me directly so we can work together to make things right and ensure a positive experience moving forward. Your feedback is valuable to us, and I hope we can regain your trust. Thank you again for sharing your feedback. Zack Kelley, General Manager, 813-246-3070

June 20, 2024

It took almost two hours for an oil change. I arrived before 8 am for an 8 am appt. That’s really unacceptable! More

by Fortunata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jun 26, 2024 -

Courtesy Toyota of Brandon responded

Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time during your recent visit. Your time is valuable, and we regret any inconvenience this may have caused. We appreciate your patience and understanding. I understand the frustration of waiting longer than expected for a service appointment. We value your business and would like the opportunity to discuss your experience further. Please contact me at your convenience to discuss. Zack Kelley, General Manager, 813-246-3070

June 19, 2024

Thank you so much for replacing the battery. It’s not a good feeling to be stranded. I need my car because it’s my only transportation, I hope this battery last longer than the one before. More

by DeeJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbas Nissir
June 19, 2024

My service advisor Zac was awesome! He got me in and out quick! Recommend him! More

by Vanessa Izquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac in service
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