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Courtesy Toyota of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
1,462 Reviews
Call Dealership (813) 739-7517

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,463 reviews

June 19, 2024

My service advisor Zac was awesome! He got me in and out quick! Recommend him! More

by Vanessa Izquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac in service
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June 17, 2024

Vincent Lopez and Julio Raymundo Were very, very helpful in solving a problem with a recall on my tundra. It would take too long to explain, but assure you, they were instrumental and solving my pro More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A i dealt with the service dept.
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June 17, 2024

Quick, good customer service, friendly. Clean area, professional. I will be back for sure for next service More

by cao.allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Garner
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June 16, 2024

During a resent visit, I was there for just over 3 hours and never heard from the assistant as to what’s happening to the car, no text or messages. Only one rest room was working with a full waiting room, a More

by Sheldonkhan40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Assistant
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Jun 20, 2024 -

Courtesy Toyota of Brandon responded

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the lack of communication and long wait time you experienced during your recent visit. We understand how frustrating that must have been. We appreciate you bringing this to our attention and would like the chance to make things right. We will be reaching out to you, but you can also contact me at your convenience. Your satisfaction is our top priority, and we hope to have the opportunity to earn back your trust and provide you with a better experience in the future. Thank you again for your feedback. Zack Kelley, General Manager, 813-246-3070

June 16, 2024

Sunny was unbelievably patient with our car purchase very professional and listened to our needs More

by Marilyn Schwartz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
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June 15, 2024

Waited three hours to have the battery checked, was sold a new one. Car is now smelling of gas when started. Will be going to another Toyota dealership. Never again Brandon! More

by Rgordon108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel mcswiggen
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Jun 19, 2024 -

Courtesy Toyota of Brandon responded

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the experience you had at our dealership. It's concerning to hear about the issues you encountered with the battery and the gas smell in your car. Your satisfaction is our top priority, and I would like to personally address these concerns to make things right. We will be contacting you so we can further discuss the specifics of your visit. If you haven’t heard from us yet, please contact me. I am committed to resolving this matter and hope we can work together to restore your trust in us. Thank you for bringing this to our attention. Zack Kelley, General Manager, 813-246-3070

Jun 20, 2024 -

Courtesy Toyota of Brandon responded

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the experience you had at our dealership. It's concerning to hear about the issues you encountered with the battery and the gas smell in your car. Your satisfaction is our top priority, and I would like to personally address these concerns to make things right. We will be contacting you so we can further discuss the specifics of your visit. If you haven’t heard from us yet, please contact me. I am committed to resolving this matter and hope we can work together to restore your trust in us. Thank you for bringing this to our attention. Zack Kelley, General Manager, 813-246-3070

June 15, 2024

Vincent is very friendly and did an excellent job I also recommend him to everyone. More

by solemn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schepise
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June 15, 2024

Courtesy Toyota is very professional and good service. They were fast and efficient and was friendly. More

by momgoedd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra Grzyb
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June 12, 2024

Good service but I wasn’t given any of the documents at the time of sale. I was only emailed a few of the documents a day later. I reached out to the dealer about obtaining a physical copy of “all” documen More

by Jeffk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
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Jun 14, 2024 -

Courtesy Toyota of Brandon responded

Jeff, Thank you for taking the time to share your experience with us. While I'm glad to hear that you were satisfied with the service overall, I am sorry to learn that you did not receive all of your documents at the time of sale. It is important to us that our customers have all the necessary paperwork and documentation for their records, and I apologize for the inconvenience this has caused you. We would be happy to assist you. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

June 11, 2024

Great place for car buying experience, professional, courteous, and fair pricing They are Toyota place to buy Toyotas., More

by Gusbiz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Whelan
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