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Courtesy Toyota of Brandon
Tampa, FL
1,451 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,451 reviews
December 17, 2023
Thank you Beth for your help in finding and purchasing my Rav4. Love it. Beth was extremely helpful to me and took the time to explain how to use all of the gadgets in the car that I wasn't familiar with. Rav4. Love it. Beth was extremely helpful to me and took the time to explain how to use all of the gadgets in the car that I wasn't familiar with. More
by sacrannell829
Employees Worked With
Elizabeth Habig
December 17, 2023
I went to the service center because my car was making noise when I go over speed bumps. I had to wait over 2 hours just for a diagnosis, and then I was told the strut needed to be replaced, costing over noise when I go over speed bumps. I had to wait over 2 hours just for a diagnosis, and then I was told the strut needed to be replaced, costing over $1000. They said I could drop off the car the next day and get a loaner, but when I did, they said no loaner was available, so I had to take Lyft. The following day, after receiving a text that my car was ready, I paid the full amount and took the car, but it still had the same noise. Jeffery, the advisor, was unhelpful and argumentative. I was told to bring the car back the next day at 3:00 pm for further inspection, but when I arrived, they didn't check the car as promised because the mechanic who worked on it was off duty. It's frustrating that they scheduled the appointment when no other mechanics were available. I contacted Toyota corporate and opened a case. During the investigation, I discovered that Jeffery never updated the system with my visit or the work performed. It's suspicious and concerning why this wasn't updated. I have to return to get it checked again, and I plan to follow up with Toyota corporate and management regarding this matter. More
by Johnfayez30
Employees Worked With
Jeffery Susana
December 17, 2023
Pricing of the vehicle at MSRP as advertised but add on items that you can’t remove due to “policy” so it still comes out over. The buying experience is average, took over 6hours+. Too much back and forth items that you can’t remove due to “policy” so it still comes out over. The buying experience is average, took over 6hours+. Too much back and forth to the Sales Managers office. The only reason I tolerated it was because of the Toyota brand and product quality. Dealership experience still far lacking compared to other brands even though the price for the vehicle is approaching that of luxury brands. More
by Davemuy23
Employees Worked With
Na
December 16, 2023
Great dealership! The staff are always courteous and professional. Service appointments are easy to make online. Service is excellent and the wait is minimal. The staff are always courteous and professional. Service appointments are easy to make online. Service is excellent and the wait is minimal. More
by lynns58.mk
Employees Worked With
Sunny Varghese(Sunil)
December 15, 2023
courteous, Prompt, Polite, On time, Respectful, Fix everything the First time, I hope all of your Service Managers are as good as Thomas Garner. everything the First time, I hope all of your Service Managers are as good as Thomas Garner. More
by dolpaul
Employees Worked With
See remarks
December 13, 2023
My experience at the dealership was nothing but excellent. A young lady assisted with ensuring my car was taken care of and she was extremely knowledgeable. I will consistently do business with thi excellent. A young lady assisted with ensuring my car was taken care of and she was extremely knowledgeable. I will consistently do business with this dealership based on the type of service I received at my last visit! More
by Nayimconnor
Employees Worked With
Sierra Grzyb
December 12, 2023
Kevin, my service advisor was very knowledgeable and helpful! He did everything he promised. I made and appointment in February with him! He is excellent! helpful! He did everything he promised. I made and appointment in February with him! He is excellent! More
by don
Employees Worked With
Service, Kevin
