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Courtesy Toyota of Brandon

Tampa, FL

4.6
1,472 Reviews

9210 E Adamo Drive

Tampa, FL

33619

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Showing 1,472 reviews

November 23, 2023

My experience was excellent from the sales people to the managers. I would recommend them and I would buy a car. There again also. More

by david.anzalone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose and David , Alex Grant
November 23, 2023

One hour oil change took two hours. Arrived at 8 am for 8:40 appointment. Checked out at 10:45 More

by nfred1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 30, 2023 -

Courtesy Toyota of Brandon responded

Thank you for your review. We sincerely apologize for the extended wait time you experienced during your recent oil change appointment. Your time is valuable, and we regret any inconvenience caused by the delay. We understand the importance of punctuality and we would like to speak with you further. Please contact me at your convenience. Zack Kelley, General Manager, 813-246-3070

November 22, 2023

I came to Brandon Toyota because my driver side window isn’t going up or down. My friend, who is a licensed mechanic and owns his own shop, had put a new motor and switch in for my window already. We know More

by seanwhalen2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Schepise
Nov 30, 2023 -

Courtesy Toyota of Brandon responded

Sean, We appreciate you sharing your experience, and we sincerely apologize for any frustration and inconvenience you've encountered during your visit to our dealership. Your feedback is essential, and we take these concerns seriously. We deeply regret that you feel this way about your visit with us and we would like to answer any questions you may have. We will be reaching out, but you can also contact me, if you haven’t yet heard from us. Zack Kelley, General Manager, 813-246-3070

November 19, 2023

Nano was great as always but was disappointed with the sales staff as I had an appointment and Manny was a no show More

by megan.mcleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nano in service
November 19, 2023

I had a bad experience from the sales department when i bought my car, but the service experience this time was excellent, both in terms of timing n pricing, it was a pleasure to get my car serviced. More

by ashok choudhary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Varghese(Sunil)
November 19, 2023

This is my go-to dealer for all things concerning my car ms health as well as my son's. They are always un tu e with the needs of our cars. I normally go to Vincent(the bushido) but he was not there on Wedn More

by Dianette
Recommend Dealer
Yes
Employees Worked With
Zack
November 18, 2023

I came in for the Tacoma first service. Facility was clean and comfortable. My service manage Nano was thorough, professional and friendly. My truck was done quickly. More

by jmartau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nano
November 18, 2023

The product specialist did a real awesome job thru the whole process. The financial service manager was very pushy and made us feel uncomfortable with the sales pitch of trying to sell us a warranty. He w More

by TacomaX3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Binnion, Julio Arenas
November 18, 2023

Courtesy Toyota of Brandon is where I take my car for service. They are always very professional and knowledgeable. Customer care is exceptional! More

by Fredsmom09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
November 18, 2023

This facility tried to justify a poor inspection and service. Nobody’s perfect, but not owning a mistake is inexcusable More

by tomkovach61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department , Mike Schepise
Nov 22, 2023 -

Courtesy Toyota of Brandon responded

Tom, We appreciate you taking the time to share your feedback with us, and we're truly sorry to hear about the dissatisfaction with the inspection and service you received. Our goal is always to provide thorough and accurate service, and if we fell short in this instance, we sincerely apologize for any inconvenience caused. We would like to speak with you further about your experience. We will be reaching out, but if you haven’t yet heard from us, please contact me. Zack Kelley, General Manager, 813-246-3070

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