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Covert Buick GMC Bee Cave

Austin, TX

4.6
274 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 274 reviews

October 12, 2024

Taylor was a great help, we were in contact since the beginning of the summer and he stayed in contact with us until we made our purchase. He is a great communicator and got us exactly what we were looki More

by keithcrawford0316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Covert Buick GMC Bee Cave responded

Keith, Thank you for your kind words! We’re so glad to hear that Taylor was such a great help throughout your car-buying journey at Covert Buick GMC Bee Cave. His dedication to communication and understanding your needs is what we strive for. We appreciate your trust in us and hope you enjoy your new vehicle! If you need anything else in the future, don’t hesitate to reach out.

October 12, 2024

Great customer service and attention to detail on everything asked about to check on on the vehicle, including a rattle, so overall great experience! More

by mljohnson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re so glad to hear that you received great customer service and that our team at Covert Buick GMC Bee Cave paid close attention to all your concerns, including the rattle. We aim to ensure every detail is addressed for a smooth experience. If you need any further assistance or have more questions, feel free to reach out. We’re here to help!

October 10, 2024

It was an easy and straight forward process and the service was great. Thanks for the help. More

by theboatyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback! We’re glad to hear that you found the process easy and straightforward, and that you received great service. If you have any further comments or suggestions, please feel free to share. We appreciate your support and hope to assist you again in the future!

October 10, 2024

We thoroughly enjoyed the car buying process with Aaron Morales, he was not only polite and courteous but very professional in all aspects. He had the vehicle that we were interested in ready for a test dr More

by DLUNA45
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that Aaron Morales made your car buying process enjoyable and stress-free. His professionalism and welcoming approach truly make a difference. We appreciate your recommendation and are glad you felt at home during your visit. If you need any assistance in the future, don’t hesitate to reach out! Safe travels from San Antonio!

October 07, 2024

I really worked with Laurie Bukowski from the Bastrop office. She is the BEST!!! Already looking fwd to the next purchase. More

by kensteed
Recommend Dealer
Yes
Employees Worked With
Marco Andrade
Oct 08, 2024 -

Covert Buick GMC Bee Cave responded

Ken, Thank you for your fantastic review! We're thrilled to hear that Laurie Bukowski provided you with such an excellent experience at Covert Buick GMC Bee Cave. It’s wonderful to know you're already looking forward to your next purchase with us! If you have any questions or need assistance in the meantime, feel free to reach out. We can’t wait to help you again!

October 04, 2024

The salesmen were fantastic. Not so happy with the trade-in offer from the sales manager though. Offered at least 5k less than fair trade value on a 2020 Silverado LTZ with only More

by jkelley1110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback! We’re glad to hear that you had a fantastic experience with our sales team at Covert Buick GMC Bee Cave. However, we’re sorry to learn that the trade-in offer didn’t meet your expectations, but the market saturation had a major impact on your trade which our software analyzes. We strive to provide fair values for trade-ins, and your comments will help us improve our process. If you’d like to discuss this further, please don’t hesitate to reach out to us. We appreciate your insights and hope to assist you again in the future!

October 04, 2024

Jennifer Kubly did a very good job of showing us the GMC Acadia Denali. She pointed out the new items in the car and was very good at it. More

by olorehn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re delighted to hear that Jennifer Kubly provided you with excellent service while showcasing the GMC Acadia Denali at Covert Buick GMC Bee Cave. Her attention to detail and knowledge about the features truly make a difference. If you have any further questions or need assistance, feel free to reach out. We hope you enjoy your new vehicle!

October 04, 2024

Taylor was a great sales person and worked with me knowing I wasn't making a purchase that day and took the time to hear my specific situation. I will be working with him for my next truck at Covert! More

by GRANT.KEHRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean from Service, 5 stars, Robert "BJ" Shaffer
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Grant, Thank you for your kind review! We’re thrilled to hear that Taylor provided you with such attentive and personalized service at Covert Buick GMC Bee Cave. It's great to know he took the time to understand your situation, and we’re excited to assist you with your next truck purchase. If you have any questions in the meantime, feel free to reach out. We look forward to seeing you again soon!

October 04, 2024

Fantastic experience. Shelby is an amazing salesperson. She was both patient and supportive through the entire process. We test drove multiple vehicles before settling on More

by KYLEWEISHEIMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Kyle, Thank you so much for your glowing review! We’re thrilled to hear about your fantastic experience with Shelby at Covert Buick GMC Bee Cave. Her dedication and support throughout the entire process truly reflect our commitment to customer satisfaction. It’s wonderful to know she went above and beyond, even coming in on her day off to ensure everything was perfect for your delivery. We’re also glad you enjoyed the loaner vehicle while your truck was in for accessory installation. Your kind words mean a lot to us, and we look forward to assisting you again in the future!

October 04, 2024

Plenty of SUV’s to make a selection. Great customer service. Jose great sales person More

by rljoyner0319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We're glad to hear that you found a great selection of SUVs at Covert Buick GMC Bee Cave. It's wonderful to know that Jose provided you with excellent customer service. We pride ourselves on our knowledgeable team and a wide range of options. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new SUV!

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