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Covert Buick GMC Bee Cave

Austin, TX

4.6
260 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 260 reviews

September 12, 2024

I have been very pleased with Covet GMC on the service of my 2007 Trailblazer SS. Lanz Milan has been my service manager and has been exceptionally helpful in making sure my car receives the proper care nee More

by olorehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you’ve been pleased with the service at Covert Buick GMC Bee Cave. Lanz Milan is indeed a valued member of our team, and we’re thrilled he has been exceptionally helpful with your 2007 Trailblazer SS. Ensuring that every vehicle receives the proper care, especially older models, is something we take great pride in. Thanks for your continued trust in us, and we look forward to serving you again!

September 12, 2024

Thanks to Lantz, a quick trip in for a maintenance follow up. Quick & easy and right on schedule.. More

by STUART-GRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz Milam
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Stuart, Thank you for your great feedback! We’re glad to hear that your maintenance follow-up was quick and easy with Lantz at Covert Buick GMC Bee Cave. Our team is committed to providing efficient and timely service, and it’s wonderful to know we met your expectations. Thanks for choosing us, and we look forward to seeing you again soon!

September 12, 2024

I live in Gatesville. I went to Jim Turner Chevy in McGregor, where I just purchased a new truck 4 months ago. They were cordial, but not actively trying to help anyone. J More

by ryan.wilson2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Diehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Ryan, Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced at other dealerships, but we’re thrilled to know that Covert Buick GMC Bee Cave, and specifically Chandler, were able to provide you with the welcoming and attentive service you deserved. At Covert Buick GMC Bee Cave, we aim to make every customer feel valued and supported, and it’s great to hear that Chandler and our team were able to exceed your expectations. We appreciate your feedback and are grateful for your business. If you need anything in the future, please don’t hesitate to reach out!

September 12, 2024

Matt Bennett is a Pro, and is a big asset to the Covert group. Thanks for the great service! More

by RAKNIGHT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Matt Bennett provided you with excellent service. He truly is an asset to the Covert Buick GMC Bee Cave team. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 12, 2024

Very Professional. 1st Class Service. I send all my friends and family to Covert Dealerships More

by todd84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Todd, Thank you for your wonderful review! We're delighted to hear that you experienced first-class service at Covert Buick GMC Bee Cave. Your trust in us means a lot, and we're grateful for your recommendations to friends and family. If you or your loved ones ever need anything, don’t hesitate to reach out. We look forward to continuing to provide top-notch service!

September 12, 2024

We want to Thank Matt, Shawn & Joe for attending to our needs. We still have a serious smell issue inside our car but they did try to help us. You see we let the dealership have our car for about 10 days t More

by SHOPSHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Joe and Shawn
Sep 12, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to leave a review! We’re thrilled to hear that Matt, Shawn, and Joe provided excellent service and attended to your needs at Covert Buick GMC Bee Cave. We’ll be sure to pass along your appreciation to them. If you need anything else or have any further questions, don’t hesitate to reach out. We’re here to help!

September 11, 2024

I am in the market for a new to me vehicle. I called and spoke with Scott Mullican about a car that I am interested in, that is priced very well. Almost too good to be true. Even though the web More

by Chris
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Scott, Mullican
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Chris, I'm truly sorry to hear about your recent experience. It’s important to us that every customer has a transparent and satisfactory experience, and it sounds like we fell short in this instance. Your feedback is valuable, and I assure you that we take such concerns very seriously. I appreciate you bringing this to our attention, and we will work to address the issues you've highlighted to improve our service moving forward. If you have any further concerns or need additional assistance, please feel free to reach out directly.

September 10, 2024

Professional, knowledgeable and friendly employees. Clean and comfortable waiting area. Clear explanation of services provided and future services required. More

by garrymenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 11, 2024 -

Covert Buick GMC Bee Cave responded

Gary, Thank you for taking the time to share your experience! We’re delighted to hear that you found our team at Covert Buick GMC Bee Cave to be professional, knowledgeable, and friendly. It's also great to know that you appreciated our clean and comfortable waiting area, as well as the clarity in explaining both current and future services. We aim to provide the best possible service, and your feedback reaffirms that we're on the right track. We look forward to seeing you again soon!

September 10, 2024

The service attendant was great. I found out that I missed my one year oil change and tire rotation by 20 days, my bad, a reminder would have been too much to ask. I had a damaged More

by MJGAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Sep 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback. I'm glad to hear that the service attendant was great, but I’m sorry to learn about the issues you encountered. We strive to provide timely reminders for maintenance and to ensure that all work is completed to a high standard. It sounds like we missed the mark in these areas. I will pass your comments along to the relevant team to address the reminder system and the cleanliness of the work performed. If you need assistance with cleaning the rim or have any other concerns, please let us know, and we’ll do our best to resolve them promptly.

September 09, 2024

My daughter and I had the absolute best experience! Sara was an a gem and took such great care of us! She even picked me up at the airport! She went above and beyond to make our transaction as smooth a More

by Nancy R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Flores, Sara Boice
Sep 09, 2024 -

Covert Buick GMC Bee Cave responded

Nancy, Thank you so much for your wonderful review! We're thrilled to hear that you and your daughter had such a positive experience with Sara and Daniel at Covert Buick GMC Bee Cave. It’s fantastic to know that Sara went above and beyond to ensure everything went smoothly and that Daniel made the finance process clear and easy. We truly appreciate your kind words and are grateful for your recommendation. We look forward to the opportunity to serve you and your family and friends in the future. Thank you for your support!

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