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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
374 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 374 reviews

January 15, 2025

Courteous and convenient. Willing to accommodate my schedule and eager to assist with assistance in learning the new features of my new vehicle. More

by LUBOJASKY
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandy Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that our team at Covert Buick GMC Bee Cave could provide courteous and convenient service while accommodating your schedule. Helping you learn the features of your new vehicle is something we’re always eager to assist with—it’s all about ensuring you feel confident and excited about your purchase. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

January 15, 2025

Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l More

by mike99203
Workmanship
Recommend Dealer
No
Employees Worked With
Julian, Hunter Hale
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Do you mind if I get your contact information to look into this? Thank you!

January 12, 2025

Bought a vehicle 3 weeks ago but still don’t have it or know when I will. More

by Fdegn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Taylor Norwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

We completely understand how frustrating this delay must be, and we sincerely appreciate your patience. Unfortunately, the wait is due to a part that is currently unavailable from the manufacturer, which is something beyond our control. We are doing everything we can to get your vehicle to you as soon as possible and will keep you updated with any new information as soon as we receive it. Please know that we value your business and share in your frustration over the delay. If you have any questions or need further assistance, don’t hesitate to reach out. We truly appreciate your understanding and look forward to getting you behind the wheel soon.

Jan 29, 2025 -

Fdegn responded

If a particular part is needed for repair before I can receive my vehicle, all I have asked is for someone to tell me what part it is. No one has been able to do that. If an OEM part is not available, can an aftermarket part be used. It has been over 5 weeks since I was notified of this issue.

Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

I'm working on getting you this information

January 10, 2025

Greg Freeman did an excellent job as he has done with previous vehicles we have bought through him More

by jboza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that Greg Freeman once again delivered excellent service during your vehicle purchase. At Covert Buick GMC Bee Cave, we strive to build lasting relationships with our customers, and it’s wonderful to know Greg has consistently met your expectations. We truly appreciate your business and look forward to assisting you with all your future automotive needs. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!

January 09, 2025

This is our 3rd vehicle to buy from Brandy ! She is the best !!!! Love the whole Bee Cave experience More

by KSMITH59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for your amazing review! We’re thrilled to hear that Brandy has provided such exceptional service time and time again—she truly is one of the best. It’s wonderful to know you’ve enjoyed the Covert Buick GMC Bee Cave experience with each purchase. Your loyalty means the world to us, and we’re so grateful to have you as part of our Covert family. If there’s anything you need, we’re always here to help. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!

January 07, 2025

They are very professional and treat the customer with respect and honesty. I highly recommend Ron Mcguire as a salesman. He helped me with the purchase of my truck and everything was done in about two ho More

by ngcountertops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron McGuire
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear about your positive experience with Ron McGuire and our team at Covert Buick GMC Bee Cave. Providing professional, respectful, and honest service is what we strive for every day, and it’s great to see Ron deliver on that promise. We’re especially glad we could make the process smooth and efficient, helping you complete your truck purchase in just two hours. If there’s anything else we can assist you with, don’t hesitate to reach out. Congratulations on your new truck, and thank you for recommending Covert Buick GMC Bee Cave!

January 04, 2025

I had to return the truck. Hunter Hale-Sales Manager said he would accept the return, and I paid for the dealerships Delivery and Pick Up expenses. A misunderstanding caused More

by WLBLANKJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Washington Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Flores-Finance Manager, Hunter Hale
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We appreciate your patience and understanding throughout the process. At Covert Buick GMC Bee Cave, we strive to provide exceptional customer service, and we’re glad Hunter Hale was able to assist with your truck return and work towards a resolution. We apologize for the delay with your down payment reimbursement and any inconvenience it may have caused. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.

January 02, 2025

Easy to work with and did everything they said they would. Easy process all the way around. Josh was great! More

by scott.myers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you, Scott, for your wonderful review! We’re so glad to hear that your experience at Covert Buick GMC Bee Cave was smooth and straightforward. Delivering on our promises and ensuring an easy, hassle-free process is what we aim for with every customer. We’re thrilled that Josh provided great service and made your visit a positive one. If there’s anything more we can do for you, please don’t hesitate to reach out. Congratulations on your purchase, and thank you for choosing Covert Buick GMC Bee Cave!

December 27, 2024

Hunter at Covert GMC is the best sales representative I have ever had! Knowledgeable, friendly, respectful and honest - best ever!! More

by BARTBADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Hunter Norwood provided such an exceptional experience for you. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is knowledgeable, friendly, and always focused on delivering the best customer service. Your feedback highlights exactly what we strive for every day. We’ll be sure to pass along your praise to Hunter—he’ll be delighted to know he made such a positive impression. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to serving you again in the future! 🚗✨

December 26, 2024

Awesome they did what I asked and very diligent with my vehicle. It was a great experience More

by STEVEN.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re delighted to hear that the team at Covert Buick GMC Bee Cave was diligent with your vehicle and delivered exactly what you needed. Providing exceptional service and ensuring our customers leave happy is always our top priority, so it’s wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

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