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Covert Cadillac

Austin, TX

4.5
1,027 Reviews
Discover Covert Cadillac – Austin’s Premier Cadillac Dealership Since 1909 For over 116 years, Covert Cadillac has proudly served Austin, Round Rock, Cedar Park, Leander, Liberty Hill, Georgetown, and the greater Central Texas region with an unmatched legacy of luxury and service. As a family-owned and operated Cadillac dealership, we specialize in new Cadillac models, Certified Pre-Owned Cadillacs, and a wide selection of quality used vehicles from various makes and models. At Covert Cadillac, we’re committed to delivering a red carpet vehicle experience from start to finish. Whether you're shopping for a luxury sedan or a performance SUV, our expert sales team is here to guide you every step of the way - with competitive financing, seamless trade-ins, and transparent pricing. Our dedication doesn’t end at the sale. Our factory-trained and GM-certified technicians are here to keep your vehicle running at its best. From routine maintenance to precision repairs, we service all GM vehicles with care, offering extended service hours and exceptional customer support to keep you moving. Come see why generations of Central Texans have trusted Covert Cadillac. Experience the Covert Commitment - where luxury meets legacy.
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11750 Research Blvd Suite B

Austin, TX

78759

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Showing 1,027 reviews

December 07, 2020

Gavin Baker was a fun guy to go on a test drive with. It was all about taking time to check out all the features on the car and how they can be used and less about making a sale. Cory Rutherford was also ex More

by krh94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gavin Baker, Cory Rutherford
December 07, 2020

First time buying a car online and having it delivered to my house. This was much smoother than I expected.Chris Tropiano was very professional. He arrived at my home on time with the car and the paperwork. More

by jamesangerstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2020

I was looking to buy my first car and from the moment I called Covert Cadillac, Cory was very helpful! He was very considerate of my time and what I wanted. There was no pressure! He was friendly and I lov More

by Rubi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Rutherford
December 05, 2020

Chris was so great to work with! He walked me through the entire process and he explained everything throughly. I was in a hurry so he went above & beyond & spent most of his day getting my new vehicle ready More

by Ariemb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Chris worked with me to get the car I wanted for my birthday. Thanks for all your work to get the car I came for, I'm truly happy with my purchase and the service received! More

by mkalysh15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

To all the living people who need a vehicle definitely go to Covert the sales team was remarkable, professional and honest dressed great very attentive in every aspect. Cory Rutherford a fellow Navy veteran More

by Proud Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gavin Baker Paul Fuqua., Cory Rutherford
November 25, 2020

Chris Is truly amazing Chris new what I wanted a made it happen enjoyed working with Chris he made the whole process smooth and wonderful thank you!! More

by ashleyh212003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Kress
November 23, 2020

Chris Tropiano made this long distance purchase, (we live in upstate New York), painless and gave us confidence in our purchase. He did everything for us and kept us up to date on the entire process, from ou More

by zkat60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2020

I recently purchased a 2015 Cadillac Escalade from Covert. Very nice guys and the price was pretty good (which is reflected in my review). Just disappointed in the Customer Service side of things. Aft More

by Josh Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Bislar
Dec 07, 2020 -

Covert Cadillac responded

Mr. Ryan has been contacted by our preowned manager to resolve the concerns and apologized for the situation. Parts are being shipped to his home which is out of town. Mr. Ryan if you need further assistance please contact Anthony at 512-583-3483! Thank you for your business!

Jan 10, 2021 -

Josh Ryan responded

Update - 1/9/2021 - Yes, parts were shipped to me and an appointment was supposed to be made to have these items fixed. This has not happened yet. I have reached out twice in the last two weeks with no response. It's been almost two months now, how difficult is it to line up an appointment and get this resolved? I will continue to leave reviews and updates until this is done. If you never had the intention of fixing this, why even say you will. UPDATE - 1/22/2021- While the parts were sent to my house, I was told an appointment would be made for me to go to my local Cadillac dealership to have them installed. I was told by Covert that my local Cadillac dealership had been notified of the situation and they would be in touch. After a few days when I hadn't heard from my local Cadillac dealership, I decided to call and ask about the appointment. They knew nothing about the situation or an appointment. So I made an appointment and notified Covert. I was told by Covert right after that, that they were going to call and let them know about payment for the work. The day before the appointment, I was double checking and asked Covert if my local dealership knew about payment and everything was lined up. I was told yes, they know the situation and to call us for payment for the work. The day of the appointment, Covert would not return calls or text messages and my local dealership received no information of who to call for payment and on top of that, it turns out Covert sent the wrong parts to my house anyway. Still now, a week later I spoke to my local dealership and Covert is refusing to pay them for the work. Unbelievable.

Jan 23, 2021 -

Covert Cadillac responded

Sorry to hear you have received the wrong parts and that there's been so many issues. The Cadillac GSM will be contacting you to resolve this with you and your local dealer. you may reach out to Ruben, if you would prefer at 512-583-3000!

November 18, 2020

This is our second car we have bought from Covert and Chris has helped us both times. He is my “go to” for making car shopping and buying stress-free. Thank Chris for pleasant and patient demeanor. More

by macworld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tropiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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