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Covert Hutto
Hutto, TX
434 Reviews
Covert Hutto is located outside of Austin, Texas with easy toll road access and offers great deals and a huge selection on new and pre-owned vehicles. Shop Covert of Hutto for new and pre-owned specials, great financing offers and a huge selection of New Fords and Pre Owned vehicles. Covert serves the Austin, Texas area including Hutto, Roundrock, Georgetown, Cedar Park, Leander, Kyle, Pfugerville, Buda, Manor and all of Central Texas.
At Covert of Hutto, the friendly and attentive sales team will be happy to assist you in any way as you shop for your new or pre-owned vehicle. View our new and pre-owned specials and rebates to find great deals on our vehicles. If you are looking to finance your vehicle, order parts or service your vehicle, the Covert of Hutto staff can assist you with that as well. Stop by Covert of Hutto today to find your new Ford vehicle!
On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. Please click here to contact us.
A little Covert History.
In 1909, Frank M. Covert, Sr., a real estate and insurance businessman opened the first automobile dealership in Central Texas. Three years later, his son, Clarence Covert, Sr., joined him to form the Austin Buick Sales Company, which became the foundation for Covert Buick, Inc., the oldest Buick dealership in Texas today.
Frank M. Covert Sr. was succeeded in the business by his two sons, Frank Covert Jr. and Clarence Covert Sr. Frank Covert, Jr. had one son, Dr. Frank M. Covert III, who chose not to join the family business and instead became a surgeon. He is now retired from the practice of medicine and resides in Austin. Clarence Covert, Sr. had three sons, Dan Covert, Clarence Covert, Jr. and George H. Covert, all of whom became active in the business between 1936 and 1981 as th
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday Closed
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 10:00 AM - 7:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 10:00 AM - 7:00 PM
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Showing 434 reviews
October 05, 2017
Not at all satisfied I have owned a number of Fords through the years and usually replace my vehicle before it rolls over 100k miles. I got a really great deal from Autom I have owned a number of Fords through the years and usually replace my vehicle before it rolls over 100k miles. I got a really great deal from Automax in Killeen, TX on my 2013 F150 4x4 SuperCrew and loved my truck and would defend Ford on just about any front. That was until I walked into the Ford service department of Covert in Hutto, TX. Having just purchased a GMC (for my wife who likes GMCs more than any other brand) from the Covert Family, I thought they would take care of me. But I feel like they just gave me answers I wanted to hear to get me out the door. The issue my truck was having is a known issue (not known to me or anyone in my family) that the Ford F150 has a faulty fuel pump fuse that melts to the housing. If you want to know about the issue you can reference TSB-15-0137 – fuel filter fuse melting to housing. But Ford failed to notify me of this issue and they have not issued any recall. If they had, I could have saved $89 on a tow, $51 on a rental, and $294 on the service (which is robbery). The parts for the fix cost $24 directly from Ford and they keep them in stock. There are at least 2 videos online with my truck showing people how to fix the problem and the parts do come with a comprehensive instruction book that show step by step what to do… and many comment forums say they performed the conversion in under an hour and a certified mechanic can do the fix (while training how to do the xxxx fix) in under 20 minutes. That includes cleanup. Now, the reason for my negative review is a mix of the customer service and the cost of labor. I accept that there is a cost for diagnostic… I do not accept that a diagnostic takes 1 hour of labor. I can get a Bluetooth diag tool on Amazon and hook my phone up and have the full system tested in under 10 minutes. I was told that even though a this service takes 20 minutes to complete, Ford HQ mandates that the service department charge the ‘Book Time.’ Yes, the service manage used the term book time. Which seems like poppycock to me. Why would Ford implement a policy that would make customers angry? In my case the book time was 1.5 hours or more. But on the TSB issued directly by Ford the service time is .6 hours. Actually watching a certified mechanic do in under 20 minutes (when he is doing it for the first time ever) makes it feel like I am being lied to and cheated. To add to the mess one of the service people in the office with me tried to explain that before the TSB was issued by ford that the issue with my truck would take a lot longer to find and fix. So, the reason for the long labor time in the ‘book’ is to compensate for the time before the issue of the TSB. Essentially, I was told I am being charged extra labor because they need to make up for time lost on find an issue that was previously unknown. Even though they spend maybe 30 minutes to an hour (total) on my truck. I was also told the warranty time and ‘book time’ never match when looking at TSBs so the service department will charge the one with the highest price. This also makes no sense and feels like the customer is being cheated. It just gives me the feeling that this service department is trying to make more money and raise their own commissions. The service manager did reduce my labor by $100 after my complaint, but that still meant I was way overcharged for labor. While reducing my charge they added a $30 shop supplies fee… I have no idea how they use $30 in shop supplies to change a xxxx fuse two spots over. Here is a breakdown of the charges for a simple fuse replacement/reroute: Labor: $237.50 (I was told they charge $120 an hour) Parts: $24.98 (for the fuse, wife, and shrink tubing) Misc Charges: $30 (This is one that I called to clarify… apparently it’s for shop towels. No Joke.) Total: $297.02 Now to the customer service… I was greeted and treated nicely during my whole time at Covert of Hutto. And the whole Covert Automotive group seems to want to resolve my issues… but the service department tech failed to keep me informed and actually left work without passing my information on. I had to call in and find out the status of my truck. Given that my fix takes only 20 minutes and that my truck was diagnosed early enough, I could have saved some money on my rental by having my issue fixed the same day. Because the whole issue can actually be fixed in under an hour. So this Ford Service Department potentially cost me even more money by failing to keep in communication with me. I should not, as a customer, have to call in at the end of the day and find out what is wrong with my truck only to find out that the mechanic knew what was wrong with my truck for a while. They wasted my time and my money! More
by lambertPrime
Employees Worked With
Most of the employees in the Service Department including the Manager. Read review for experience.
October 03, 2017
Brian is freaking awesome!!! I know Brian is a member of the dark side (Chevy) but I totally forgive him for that. He has now sold me 2 new Ford's and my lady friend one new Ford. I know Brian is a member of the dark side (Chevy) but I totally forgive him for that. He has now sold me 2 new Ford's and my lady friend one new Ford. He has no problem putting in the time, effort and thoughtfulness to make it all worth it. Let's face it, buying a new vehicle isn't as much fun as the hunt for what you want. Then after you know what you want Brian makes the purchase a great experience. If he doesn't know the answer to something he will find the correct answer for you. I even had some questions about changing some things post purchase and he helped with those as well. He is also friendly and hard working which makes the whole process so much better. I better quit before he ends me flowers or something. More
by 4EverFord
Employees Worked With
Brian Brown
August 22, 2017
Dream truck I actually enjoyed all phases of this purchase. It was proficient, thorough and professional from the start and my best experience purchasing a vehicl I actually enjoyed all phases of this purchase. It was proficient, thorough and professional from the start and my best experience purchasing a vehicle ever. More
by Phillip68
Employees Worked With
Jason Grosch
July 18, 2017
Professional Salesmen, Carol and I were looking for a new car. Jason Grosch was very professional in working with us. I also want to mention Clinton Reed who finalize our c Carol and I were looking for a new car. Jason Grosch was very professional in working with us. I also want to mention Clinton Reed who finalize our car deal. Both men are a credit to the Hutto Ford Dealership. I would recommend either person for a professional buying experience.I would recommend this dealership to anyone. Carol and Richard More
by fordman
Employees Worked With
Jason Grosch. Clinton Reed.
July 15, 2017
Brian Brown is a phenomenal customer service expert My salesman was Brian Brown and he did an amazing job. My purchase was a custom ordered Ford F250 and from start to finish Brian far exceeded my expe My salesman was Brian Brown and he did an amazing job. My purchase was a custom ordered Ford F250 and from start to finish Brian far exceeded my expectations. This is the 4th vehicle I have purchased from Brian and I will not purchase another vehicle from anyone else. I know Brian is a primarily a chevy salesman but I went to him to order my new Ford truck and he took time out of his day every time I went out to talk about the ordering and purchasing process for a new special ordered vehicle and he never complained or seemed too busy. Always willing to help and discuss things. When I was finally ready to place my order he went over everything one last time and I put down my deposit. Brian kept me fully informed on the status of my order throughout the whole process. When my truck finally arrived Brian sent me pictures of the truck from every angle and called me to ask when I would be in so that he could have it ready for me. This was the best buying experience I have ever had when purchasing a vehicle. I am forever a customer of Covert Hutto and Brian Brown. More
by SDLariatELS
Employees Worked With
Brian Brown
June 03, 2017
Excellent Dealership Friendly, knowledgeable, helpful sales and staff; selection of vehicles; ease of purchase process; Bret took great care of us!! Go see Bret at Covert Friendly, knowledgeable, helpful sales and staff; selection of vehicles; ease of purchase process; Bret took great care of us!! Go see Bret at Covert Hutto for your next car! More
by MindyMike
Employees Worked With
Bret Pelt
May 30, 2017
Multiple vehicle customer Our last four purchases have been Chevrolet and we have had great experiences each time. We have purchased our last two from Covert and we will purcha Our last four purchases have been Chevrolet and we have had great experiences each time. We have purchased our last two from Covert and we will purchase our next one from them as well. More
by DanK
April 22, 2017
Best Dealership in Texas Joseph Wojnarowski and Brandon Lopez both went above and beyond providing the Best most excellent customer service. They exceeded my expectations and Joseph Wojnarowski and Brandon Lopez both went above and beyond providing the Best most excellent customer service. They exceeded my expectations and I will recommend Covert to everyone. More
by Rachel L
Employees Worked With
Joesph Wojnarowski, Brandon Lopez
April 20, 2017
Ford Fusion buying experience Joseph was great to work with and very responsive to my questions in the initial back and forth text messaging about the car, and then had everything Joseph was great to work with and very responsive to my questions in the initial back and forth text messaging about the car, and then had everything waiting and ready to go when I came in for a test drive. I really enjoyed the low pressure interactions as we were able to quickly arrive at a good deal on the car, arrange financing, and help me get out the door quickly to make it to a scheduled dentist appt. He arranged for me to come back the next day when I had more time to complete make ready and detailing on the car, and made sure the car looked great. I was very satisfied and would buy from Covert Hutto again without hesitation. More
by DonaldS3
Employees Worked With
Joseph Wojnaroski
February 22, 2017
Why I'm a 30+ Year Customer I came in to have the tires checked and schedule some recall maintenance, only to have Deryal tell me he could work it into the day's schedule - that I came in to have the tires checked and schedule some recall maintenance, only to have Deryal tell me he could work it into the day's schedule - that was a pleasant surprise. More
by J_Grant
Employees Worked With
Deryal
