Covina Valley Kia

It was a joke Went to by a Kia forte , not even a new one...wanted a uesd one , was on a budget and only wanted to spend less than 15000 out the door..i found a car Went to by a Kia forte , not even a new one...wanted a uesd one , was on a budget and only wanted to spend less than 15000 out the door..i found a car online, so I went ? When I got there I had alredy spoke to tux on sales representatives. I had alredy told them what I wanted n I made sure we got straight to business. My credit score was a 765 and I wanted to do a tread in. These guys , first lied about the car, bcues when I came it was not there anymore...then I tryed to finance a car and they wanted to give me 2000 for my 2013 Chevy Sonic. Then they keept playing with the number, try to make me get this car out my budget and my payments were even off. Omg what a head ack... fanily I walked n the representative there was making all the choices, ran out to chase me becues he knew he had messed up...but aging waste of time n the whole think was a joke. The started by telling me "I didn't really want a car, cuz if I did i would of got it" wrong I didn't want to get sucked in to buying something I know I could get better price for. Anyhow I went to Honda n I got a 2018 Honda civic LX. Which I'm so Happy with...no I don't recommend this dealership . He'll no I won't ever buy a car there...they need to hire people with more skills in customer service. So sad More

Owner lied about my lease and overcharged me $8000 Owner does not honor what comes out of his mouth. Overcharged $8000 for leased mileage instead of forgiving the miles as promised when leased in 2015. Owner does not honor what comes out of his mouth. Overcharged $8000 for leased mileage instead of forgiving the miles as promised when leased in 2015. Was forced to purchase a car I didn't want and the car I Did want all they needed to do was take an additional $1500 off and I could have drove away with the car I wanted. Instead the only car I could drive off with that was in my budget was called an unwanted which had 2500 miles on it. So instead of leaving without a car I took the only one available and signed the papers. I feel I was forced and bullied into taking this car because it was literally my only given choice. I also have proof from a former employee that referred me that the last staff meeting he/she attended they were all told to make the deal you can forgive the extra mileage and make it disappear so you can get the sale. Literally week later I go to purchase a new car and ready to sign the papers for my Niro and I'm told in order for Kia to take back the leased car which originally cost me 22,500 in 2015 they purchased it back for 20,000 ($12,000 for the car and $8,000 for miles overage)! Seriously all they had to do was forgive the $8000 and my payment would be what I can afford and my balance wouldn't be 36,000 for a Kia Soul that was unwanted! So don't go here and listen to all there empty promises and deals because it's all Lies! Owner and his brother were not helpful instead were rude, demeaning and not helpful at all! The nerve to say yes I can help you get the car you want for another $3,000 down when I already got screwed for $8000 I should not have had to have on my contract in the first place you bunch of lowdown scheming liers! More

Be careful before you buy and inspect vehicle I bought a 2015 used but new to me vehicle . finance department is awful and tell lies. To make a long story short they lied to me , overpriced me, so I bought a 2015 used but new to me vehicle . finance department is awful and tell lies. To make a long story short they lied to me , overpriced me, sold a car with bad tires,the very first night I bought it a warning indicating a headlight out came on and kept coming on ( the headlight was not out I figured it said that because it was sold with aftermarket headlights already installed in it and not by me either) well like 3 days later the headlight finally went out completely and it sucks that I haven't owned the car for a week yet and already need to replace something on it .I even think that they keyed my car that way I could not return it cuz I have cameras set up at my house and I don't have any enemies to do such a thing . Never will I buy from Kia ever again .and the whole gift card advertisement is a lie I never received nothing . I didn't even get a car fax on my car either . More

William is awesome! I purchased my car at this dealership a year ago and I'm never disappointed when I bring my car in for a fixing. Everyone is friendly and are always h I purchased my car at this dealership a year ago and I'm never disappointed when I bring my car in for a fixing. Everyone is friendly and are always honest about what is going on with your car. More

Mistakenly put a lien on my car and made me fix it with DMV I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the I bought a brand new Kia Niro and paid in full. When I got the registration, it shows that the dealership had a lien on the title. When I called the dealership, they said that they would fix it. Instead, all they did was to sign off on the pink slip and told me to go to DMV myself to clear off the lien. Due to their mistake, I had to go through a lot of hassle and pay DMV additional processing fee to clear the title. More

VERY UNSATISFIED WITH THIS PLACE I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They ev I bought a 2016 Acura last sunday, I oved the vehicle but it needed both front tires that's VERY UNSAFE TO DRIVE (tires and brakes are safety) They even took the spare out this car. The same day of the purchase I mentioned to the sales person and requested to put it on due bill and it was denied.They said that the tires passed DMV SAFETY INSPECTION and IS NOT TRUE" TIRES ARE VERY BOLD, I took it my self to a tire place for inspection and they affirmed the TIRES ARE BOLD I also find out the it needs ALIGNMENT & POSSIBLE STRUTS I went next day to speak with manager Danik and Boddy onei think Boddy told me over the phone that will take care of me but when I arrived he didn't even wanted to speak to me. He sent me the same finance manager that sold me the car Chris and he went back and forth to them and Everyone he asked refused to change them not even for used tires,it doesn't even have a spare and on the window sticker says that it comes with a spare and the kit to change the tire and nothing was in this vehicle The contract says "THE INFORMATION YOU SEE ON THE WINDOW FORM OF THIS VEHICLE IS PART OF THE CONTRACT, INFORMATION ON THE WINDOW FORM OVERRIDES ANY CONTRARY PROVISIONS IN THE CONTRACT FOR SALE." My window sticker says THIS VEHICLE IS EQUIPPED WITH A SPARE AND KIT" NOTHING WAS PROVIDED . CHRIS came to me with a inflator kit 🤔 And told me if i want they can only split the price of one tire with me I was like wow " Is ok, thank you" and left . Next day the Gral.manager called me to thank me for the purchase and left me a voicemail welcoming me to their family lol and if i needed anything to call him. I did called and like usual NO ANSWER. left him a message and no one never return a call to me. I waited to take an action thinking He will get my voicemail and. call me back with help but nope NoTHING WAS DONE! Thats why im doing my review now Very bad experience I had. My car needs BOTH FRONT TIRES, ALIGNMENT & POSSIBLE STRUTS This was a very bad purchase. Well A very bad choice of place to purchase " COVINA VALLEY KIA " I wouldn't recommend NO ONE to come and purchase a vehicle from here VERY BAD CUSTOMER SERVICES. From a VERY DISAPPOINTED CUSTOMER More

Customer Confidence Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in ma Everytime I visit this dealership, I'm respectfully greeted and confidently asked how can they help me. The whole staff has confidence it seems, in making me feel confident that I made the right choice in purchasing my vehicle here. And guys like Howard stand out among them all More

Horrible!!!! Bought a new car got a flat. No Spair tire! Service won't help no shuttle available. Stranded with a baby. Was asked to get a taxi. Bought a new car got a flat. No Spair tire! Service won't help no shuttle available. Stranded with a baby. Was asked to get a taxi. More

Don't Care about their returning customer Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optim Leased a Optima in 2014, went in to either lease another car or buy mine. Treated like crap don't care about customer retention.When I leased my Optima 3 years ago everyone was nice worked with us.We sent 4 other people in to buy cars from Kia and they all bought a car or SUV . They kept stressing customer retention to us and come in and we will make you a great deal. Went in on Sunday and dealt with Wesley Parker. Nice and polite young man, but didn't make us any good offers. Came out with a new lease price and one price quote for buying my car. No willing and dealing at all. He told us he was new at his job and a little wet behind the ears. I said something about the price and he said well we need to make money. Like I said he was a nice boy but didn't try and make any offers to get us to buy or lease another car. Went in Tuesday to speak with Buddy Parker because he's the one that helped us 3 years ago and got us a great payment for our lease. I know leasing a new car would be higher then it was 3 years ago, but not at the price they quoted us. We spoke with Buddy for a min when we first got there then he turned it over to a sales man. I think his name was Robert. Buddy didn't speak with us anymore after the first min, not like he did 3 years ago. We ended up buying my car but going through our credit Union at a much lower rate and much lower monthly payment. Its to bad Kia wasn't willing to get the price down like the credit Union to keep our customer retention going. I will not be going back and I will not send anyone else there. More

Bad service Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform Had my car towed to this location since it was the nearest dealer and the service department was not helpfull, never call me back never call to inform me of anything that was going on with my car and was carless for a wild even after paying for the exteded warranty More