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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.6
6,237 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,237 reviews

July 19, 2026

The salesmen we worked with did not ensure our car was ready for being sold. We took possession of the car unknowingly with a nail in the tire and without a wheel lock key. The car also did not include th More

by shelleyw1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalisa Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bishwa Panthi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Cowart
2.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2026

Carmine was absolutely amazing and made the process very smooth and enjoyable. I definitely recommend seeing Carmine Liuzzi More

by mattdiscostu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmine Liuzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

Matt, we are very happy to hear that you received excellent service from Carmine and team, thank you for your business and we hope to work with you again at Norm Reeves Toyota Dallas.

July 17, 2026

They repaired my vehicle on time It was great experience. Awesome customer service I got informed every detail when repairing my vehicle. More

by davidgarzaus
Recommend Dealer
Yes
Employees Worked With
Sergio leyva
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Jul 18, 2026 -

Norm Reeves Toyota Dallas responded

David, thank you for sharing your positive experience with Norm Reeves Toyota Dallas! We look forward to seeing you again in the future! Safe travels!

July 17, 2026

Worst experience ever. Unprofessional people. Taking pictures of personal information on personal phones. Etc. etc. More

by ALFREDO017
Recommend Dealer
No
Employees Worked With
Admeh
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Jul 20, 2026 -

Norm Reeves Toyota Dallas responded

Alfredo, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Always exceptional. Words, words, words, words, words, words, words, words, words, words, words, words, words. More

by dave.holt49
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
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Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your continued trust in our service team for your Toyota Tacoma. We’ll share your feedback with Shelly. Feel free to visit us anytime for maintenance or questions. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

You put the correct size tires on this time! Otherwise, I can get Toyota service at dealers closer to me. I choose Norm because of Shelley. More

by dave.holt49
Recommend Dealer
Yes
Employees Worked With
Shelley
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Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

It’s great to hear we got the right tires on your Toyota Tacoma. We appreciate you choosing our service team even with closer options, and we look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Once I pulled into the service bay it was at least 3 or more minutes before anyone came to my vehicle to ask me what I was there for. In the past I’ve been greeted quickly. Customer service at this locatio More

by betheariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know and the impression left wasn’t remarkable enough to remember.
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Jul 19, 2026 -

Norm Reeves Toyota Dallas responded

Beth, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. Please send us a message with your contact information so we can reach out. We would love the opportunity to touch base with you and address your concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2026

Shelly Jackowski is the best service advisor. Great customer service. Quality service technicians. Every employee was friendly and caring. More

by BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly provided top-notch guidance and our technicians delivered quality work on your Toyota Corolla Hybrid. We’re pleased every team member made you feel welcome and well cared for. Thank you for the five-star review! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your positive experience with Shelly and our team! We're grateful for your business and look forward to serving you again at Norm Reeves Toyota Dallas.

July 16, 2026

Johnathan Thomas took good care of me. He got me in my brand new RAV4. The finance process was quick and he’s very professional. We had some good laughs on the test drive too. If you look More

by Charlob70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2026 -

Norm Reeves Toyota Dallas responded

Congratulations on your new RAV4! We are thrilled to hear that Johnathan made your experience so memorable. We will be sure to pass along your kind comments to him. Thank you for choosing Norm Reeves Toyota Dallas and safe travels!

July 16, 2026

They do a good job, but it took 2 hours for 10000 mile maintenance. I even got there 20 minutes early. More

by MARCEEMCFARLAND
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We're glad our team did a good job, but we apologize for the wait. We'll work on improving efficiency in the future. Thank you for choosing us and we hope to see you again! - Norm Reeves Toyota Dallas

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