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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.6
6,307 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 6,307 reviews

September 17, 2026

Shelly Jackowski is a wonderful service rep. Norm Reeves is my service home for our two Rav4s!!! More

by HappyRav4Owner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

September 17, 2026

Greatest experience. Shelly knew what my car needed for maintenance and called me to inform me me that Ithe technician said the car needed a new battery so that I would n More

by Mjgrobe
Recommend Dealer
Yes
Employees Worked With
Shelly
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Sep 17, 2026 -

Norm Reeves Toyota Dallas responded

Proactive maintenance is at the core of our service approach. Hearing that our team caught the battery issue before it could leave you stranded means a lot to us. Thank you for trusting us with your Toyota Corolla. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 16, 2026

It seems like every time I take my car there something go wrong where I have to leave it. What mechanic are they hiring now? Other than the break downs caused by the mechanic I would prefer to take my car to More

by Cindymillineum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 17, 2026 -

Norm Reeves Toyota Dallas responded

We regret to hear about your experiences, and we take your feedback seriously. It's our goal to provide reliable service, and I apologize for any inconvenience you've faced. I would love the opportunity to discuss this further and find a resolution for you. Please reach out to me when you have a moment. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

September 15, 2026

She was really great and made me feel like my problem was a priority. She also impressed me with how quick the turn around to repair my vehicle was More

by Adela Cortez
Recommend Dealer
Yes
Employees Worked With
Shelly
Print
Sep 16, 2026 -

Norm Reeves Toyota Dallas responded

Adela, thank you for sharing your review of our team! We are pleased to hear that your issue was resolved swiftly and to your satisfaction. See you next time at Norm Reeves Toyota Dallas!

September 15, 2026

A most excellent experience as always. I love this dealership and the staff, everyone is so friendly and professional. More

by carchie64
Recommend Dealer
Yes
Employees Worked With
Mr. Antonio Holmes
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Sep 15, 2026 -

carchie64 responded

This dealership is the best!

Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words! We truly appreciate your continued trust and loyalty. It means a lot to hear that our team consistently provides a friendly and professional experience. We are grateful for the opportunity to serve you and look forward to welcoming you back to Norm Reeves Toyota Dallas in the future. Thank you for being a valued part of our dealership family! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 15, 2026

This is the most professional dealership with the nicest staff ever. I Love this dealership. More

by carchie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

We’re glad our service team provided a professional experience during your recent Toyota C-HR service. Your kind words about our staff mean a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

We appreciate your shout-out to our team at Norm Reeves Toyota Dallas! We'll see you next time!

September 14, 2026

Excellent customer service. My Advisor Shelly, very friendly and professional. Very helpful and timely throughout the entire process . I Highly recommend this dealership for More

by fayewarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

We couldn't agree more! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support for Shelly. See you next time! Safe travels!

September 14, 2026

The experience was great, Antonio was extremely hands on and provided updates throughout the process. More

by DIETRIE.TAYLOR
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
Print
Sep 14, 2026 -

Norm Reeves Toyota Dallas responded

Your Toyota Corolla was in great hands with our service department. Hearing that you felt informed by our updates throughout the process means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 14, 2026

High recommend the sale man was good but the lady name Jalisa who works at finance department was bad, don't trust this lady was not nice to work even I asked a water bottle, what ever she spoke was negat More

by Sango
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalisa Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bishwa Panthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

It's disappointing to read about this feedback, Sango. We would like to learn more about your experience with our finance team and get this sorted out. Please reach out to us at your earliest convenience. Thank you. - Norm Reeves Toyota Dallas LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Sep 15, 2026 -

Sango responded

What would you like me to contact you more? Call or email me

Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

Hi Sango! Thank you for reaching out to us at Norm Reeves Toyota Dallas! Your feedback was passed on internally to our team for improvements, and we will make sure such things are not repeated. Safe travels!

September 14, 2026

Sale man is good but the lady name Jalisa who works at finance department is not good, not nice to work even I asked a water bottle, what ever she spoke was negative to customers. Called her and emailed n More

by Sango
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalisa Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bishwa Panthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bishwa Panthi
Print
Sep 15, 2026 -

Norm Reeves Toyota Dallas responded

Hi Sango, thank you for sharing your review. While it is great to hear you had a good experience with your sales associate, we apologize that communication with our finance team has not been as seamless. We would like to step in and assist you further. When you have a moment, please reach out to our team at your earliest convenience. Thank you, Norm Reeves, Toyota Dallas.

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