Norm Reeves Toyota Dallas - Service Center

Shelly always meets you with a cordial greeting. She keeps you informed about your service status and is a pleasure to work with. She keeps you informed about your service status and is a pleasure to work with. More

The customer service I received from Shelly was best I gave ever experienced. Her knowledge and professionalism was outstanding. gave ever experienced. Her knowledge and professionalism was outstanding. More

I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

Always friendly service Honest too And trustworthy Would recommend them And I am a loyal customer Would recommend them And I am a loyal customer More

Fine. I have already filled out a survey. Do not send another survey, please please I have already filled out a survey. Do not send another survey, please please More

Excellent service from start to finish. The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and The team was professional, responsive, and went above and beyond to meet my need. I'm a thoroughly satisfied customer who will be returning again and again.!! Thanks Sergio!!! 👍👍👍👍👍👍 More

Shelley is a fantastic service rep! She is honest and trustworthy. I’ll always come back to see her at your facility! She is honest and trustworthy. I’ll always come back to see her at your facility! More

The friendliness and customer service is guaranteed at this location. I would recommend to anyone. this location. I would recommend to anyone. More

I was at the dealer for 5 hours for a routine 50k maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of m maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of me, and was told of the recommended actions at 12pm, I declined the battery replacement via the text and verbally instructed Connor and was told he would be pull my car around shortly. TWO more hours passed before I had to go and enquire about the status of my vehicle. Connor was nowhere to be found so I had to ask ANOTHER agent to assist me. If it weren't for Antonio who stepped in to help, who knows, I might still be at the dealership. I will never come back due to the terrible service. Definitely would not recommend coming here. Cowboy Toyota's service was much better and it's sad to see how it's changed. More