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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
647 Reviews

647 Reviews of Norm Reeves Toyota Dallas - Service Center

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October 02, 2024

They have been very prompt in sales and service. When our service rep was unavailable, someone else helped us immediately. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Shelly always provides excellent service and is the only person I trust with my vehicles. She is trustworthy and reliable. More

by tailora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Friendly knowledgeable staff with a genuine understanding of what my problems are, & how best to get them fixed. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Fantastic service and communication. Shelly is the best service agent I have ever had in Dallas More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

The service staff was great as always. For some reason, there was a used suv in the sales room and no vans (Siennas) in or in front of the sales room. More

by NV Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

Shelly our. Service technician is extremely knowledgeable. She helps us to plan our service visits to keep the cost in our budget. We have used her for at least More

by txjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you again for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

August 23, 2024

I am always greeted warmly by the staff. The waiting rooms are comfortable and have all of the amenities you might need, charging stations, coffee, water, and TV. My Service Representative More

by Jillakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Shelly delivered such a great experience!

August 05, 2024

The service team here is absolutely top of the line. Shelly and her team deliver fast, reliable results time and again. I've made the mistake of trusting my car to other shops in the past and I always e More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Norm Reeves Toyota Dallas responded

Hi Nancy: Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 17, 2024

Professional and efficient service department. Will always recommend anyone to visit. They will get you in and out with great quality. More

by leightonwilliams87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Norm Reeves Toyota Dallas responded

Leighton, Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

July 17, 2024

These guys are the best! !! I live across town BUT Cowboy is worth the trip!!!! I won't take it ANYWHERE else!! Thanks Justin, U rock! More

by boz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Justin, and for taking the time to leave us this wonderful feedback!

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