Crain Hyundai of Fayetteville

Crain Hyundai of Fayetteville responded

Ms. Carter, I am sure that our service advisor recommended additional services that would keep your vehicle running at top performance, that is part of our job. While our service department may recommend a particular service, you are under no obligation to purchase any service. As far as the estimate for the windshield washer motor, yes the original Hyundai part is always going to be higher than an aftermarket part. With the Hyundai part and installation you get a 12 month, 12,000 mile warranty. The price quoted was $220 plus tax. We appreciate and thank you for the opportunity to serve you. If you have questions please call 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Crain Hyundai of Fayetteville responded

I apologize for the emails and text. I show jgw72105 as your contact but I will need your name, phone number or email information to stop the contacts. If you will call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net with your phone number and email address, I will delete your information. Regards, Rick McGaugh customer Relations Manager Crain Hyundai of Fayetteville

Crain Hyundai of Fayetteville responded

Mr. Carr, I understand your frustration with the market adjustment and if you are like me, high gas and grocery prices and frankly the price of just about everything. We do appreciate and thank you for your business. If you have further comments or questions please call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!