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Crain Hyundai of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.2
1,723 Reviews
Call Dealership (479) 335-5908
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1919 West Foxglove Drive

Fayetteville, AR

72704

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Showing 1,723 reviews

July 07, 2022

We had a great experience with this dealership and would recommend anyone to go there for a Hyundai. More

by DOUBLEHEAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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July 07, 2022

The customer service wasn’t great and they tried to upsell me on everything. -Steve More

by SteveM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Wallace
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Jul 07, 2022 -

Crain Hyundai of Fayetteville responded

Steve, I am sorry that you felt our customer service was not up to your standards. That is our fault, I apologize. While you may feel that our service advisor is trying to "upsell" you on a particular service, he is in fact recommending a particular service or part that either needs attention soon or immediately. The key word is recommend. I am not sure in your case what was recommended but many times our service advisor will recommend new air or cabin filters. Perhaps tires have worn and need replacing, brake pads are worn, windshield wipers are streaking and need replaced. These are the type of issues among others that we will recommend needing attention. You will always have the final say as to whether or not you choose to have the service. We feel it is our job to keep you up to date on the condition of your vehicle. If this offends you, again I apologize. If you have further comments or questions please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Helpful
July 05, 2022

Fast, friendly service department, they are detailed and offer excellent customer service, Have tried other dealerships and these guys are the best! More

by Dirtdoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike , Jim Cox
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July 02, 2022

Mark Proffitt is the greatest salesman ever. He works with you to find the car you exactly want year after year More

by JACKLEWKE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
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Helpful
July 02, 2022

They were very quick and nice and understanding I’ll definitely be referring people to Crain. More

by Candicemorris932
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Proffitt
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Helpful
July 02, 2022

This is a professional well-managed dealership. The service department is very completely what the problem is with your vehicle and how they're going to resolve it. More

by Jacquelyn Genchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathaniel Cabello, manager of the service department
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July 01, 2022

Tyler was extremely friendly and him and his team worked with me to get an amazing vehicle More

by Luis Rico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Helpful
July 01, 2022

Very informative, willing to work over the phone, and got the vehicle I wanted from another dealership More

by austenzimmerman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Bailey, Zach (finance)
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Helpful
June 30, 2022

The tech did not fully investigate the issue before deciding what the was isssue and the associated cost. The passenger side window rolled down and would not come back up. I could hear the motor runni More

by GREGGNCHERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know there persons name
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Jun 30, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Keyes, I am happy that you were able to get your window serviced to your satisfaction. We are a Hyundai / Genesis dealership and as such we have very specific protocols and requirements that we have to follow. While an "independent shop" may be able to install a cable for your window, we have much stricter standards. In order for us to warranty the parts and labor, we replace the entire mechanism and in this case that would involve the motor relay, cable, etc. If one part of the mechanism fails then it is just a matter of time before other parts have a problem. Thank you for the opportunity to serve you. If you have questions or further comments please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net Regards, Rick Mcgaugh Customer Relations Manager Crain Hyundai of Fayetteville

Helpful
June 29, 2022

They were prompt and addressed all my issues and also paid for all the services. Which I guess was included in the purchase price of my Hyundai. So thank u More

by mcclain.mcentire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know his name.
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Helpful
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