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Crain Hyundai of Fayetteville
Fayetteville, AR
1,723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 23, 2022
Told me that a recall issue was fixed at same time car was being serviced, but the recall part had not even arrived yet. Now I have to make another appointment to get recall taken care of. was being serviced, but the recall part had not even arrived yet. Now I have to make another appointment to get recall taken care of. More
by rshelby93
Verified CustomerEmployees Worked With
Dustin
Helpful June 21, 2022
The service department failed to inspect my breaks and continued to check off that they did so during routined service. The last time I went in, I had to ask them to double check as they felt off. They di continued to check off that they did so during routined service. The last time I went in, I had to ask them to double check as they felt off. They did once I asked and come to find out I need new break pads and rotors. The new rotors could have been avoided if Crain would have done the job correctly and inspected as they stated they “did”. They did not have the break pads in stock and gave me the run around on when they would be in.I couldn’t wait to have them complete the job as it is a hazard to be driving the way I was. My rotors were at a 4, this is horrible . I have serviced my car at Crain since purchasing my vehicle with them 5 years ago, all service completed by them. To have this level of service is unacceptable. I have officially taken my service elsewhere. More
by windhamsandra
Employees Worked With
Service department manager
June 21, 2022
no one answers the phone or will call you back worst customer service I have seen out of a dealerships parts department customer service I have seen out of a dealerships parts department More
by FARMINGTONAR
Employees Worked With
Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
