Crain Kia of Conway

Outstanding customer service! I would not take my Kia Sportage anywhere else. The service department at crain Kia in conway is the best!. Friendly, honest, helpful guys (& gals). I would not take my Kia Sportage anywhere else. The service department at crain Kia in conway is the best!. Friendly, honest, helpful guys (& gals). I have never been to a car dealership that shows so much compassion & dedication to their customers. Thank you !! More

Disappointed Our appointment was at 9:45 at 10:30 it was still sitting outside. We were there 2 hours for an oil change. It was not washed. Our appointment was at 9:45 at 10:30 it was still sitting outside. We were there 2 hours for an oil change. It was not washed. More

Friendly Updating me on the vehicle when I'm waiting. Having water and coffee and refreshment. Nice TV and dacor to help you relax. Open view of the service Updating me on the vehicle when I'm waiting. Having water and coffee and refreshment. Nice TV and dacor to help you relax. Open view of the service area to see your car being serviced. More

Everyone was prompt, courteous, and professional. thank you These peopl in service know me , they see to the needs of my car. And I trust the honesty of Andrew and his team. Andrew oversees all for me and discu These peopl in service know me , they see to the needs of my car. And I trust the honesty of Andrew and his team. Andrew oversees all for me and discusses my options with me. He is like a son to me!!! More

Tire service There were things to be happy with and things not so much. Did not realize the time involved in patching a tire. Oh well. It’s done. There were things to be happy with and things not so much. Did not realize the time involved in patching a tire. Oh well. It’s done. More

Slow service Over two hours to do oil change and system update. Techs changed seat and steering wheel settings,and did not put new oil change sticker ion windshie Over two hours to do oil change and system update. Techs changed seat and steering wheel settings,and did not put new oil change sticker ion windshield. I know these are small things,but when you pay a lot of money I expect better and faster service. More

Unorganized, sloppy rip off I went in to have my breaks fixed and they started smoking while I was driving. I called and they assumed that it was my fault. I was also quoted $295 I went in to have my breaks fixed and they started smoking while I was driving. I called and they assumed that it was my fault. I was also quoted $295 with labor to have my front axle done, but when I got there they charged me over $350 before labor to have them done. -_- More

Cost vs. Service Provided It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well a It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well as the complimentary wash. More

Quick service The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will take the car back on Friday. More

Great customer service Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. More