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Crain Kia of Conway
Conway, AR
2,220 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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July 27, 2024
Everything up to the sale was fine. My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amo My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amount. The finance guy, Chad, told me that Crain would just make the payoff for me. So I assumed that I was done with the car I traded in. Crain owned it now. But a week later, the bank I financed my old car through drafted my monthly payment from my bank account like they always do. Crain didn’t pay it off and didn’t inform me that there would be delay in paying it off. So I had a nearly $600 payment taken out that I wasn’t expecting. And because I wasn’t expecting it, I hadn’t moved money into that account to cover it. So I also had a $35 overdraft fee. I tried to contact Chad twice to find out what was going on but couldn’t get a callback. I finally contacted Leisa Morrison and she has been helping. She has kept me updated on getting reimbursed for that payment. But because of extra interest accrued, the reimbursement isn’t going to be as much as the payment that came out of my account for that payment. Add to that the overdraft fee, this is going to cost me about $60 and there has been no offer to add that to the reimbursement payment. On top of that, I was told that they won’t send the reimbursement check until they receive the title from the bank. I see absolutely no reason why I should have to wait for that. I was told it was “policy”. At any rate, for the last couple of weeks I’ve been out over $600 because of Crain Kia of Conway. I believe I’ll get most of that back but I deserve to get all of it. In fact, it never should have happened and there seems to be very little sense of urgency to fix it. More
by JAMIE_GARTMAN
Verified Customer
July 26, 2024
They were Very friendly and helpful . Waiting on detail was a little slow but overall good Waiting on detail was a little slow but overall good More
by AMANDA.SUTTON28
Employees Worked With
July 26, 2024
Salesperson and General sales manager was great to work with. Was a little disappointed in how long it took to get all of the paperwork done. Overall good experience. with. Was a little disappointed in how long it took to get all of the paperwork done. Overall good experience. More
by kevin.brewer21975
July 26, 2024
My overall purchase experience at Crain Kia was excellent. They found a way to get the car I wanted from another dealership and they were very accommodating throughout the financing process. Micah excellent. They found a way to get the car I wanted from another dealership and they were very accommodating throughout the financing process. Micah is the most knowledgeable and helpful salesperson I have ever worked with. And he has great people skills! More
by spike
July 25, 2024
Could hear a clinking in the left front caliper of my mother's car when it it started after about 2 hours of driving on hilly Terrain never quit until it cooled off for about 2 hours and you can hear it mother's car when it it started after about 2 hours of driving on hilly Terrain never quit until it cooled off for about 2 hours and you can hear it again after about another 2 hours of driving When taking into the dealership they could find nothing wrong I've been a Chevrolet mechanic for 25 years and that usually is a sign of a bad hydraulic cylinder in the caliper no one would listen as a result it did lock up and cause severe damage not very happy I think I would just stick with Landers More
by casteelmichele
July 25, 2024
The entire process start to finish was very easy! They brought up the car i was interested in from a different location and helped me make my purchase without having to wait around for a long time. They brought up the car i was interested in from a different location and helped me make my purchase without having to wait around for a long time. More
by Frequent buyer
July 25, 2024
I thought Lamar Taylor did an excellent job preparing me for the buying experience. He was helpful and responsive to all my questions. for the buying experience. He was helpful and responsive to all my questions. More
by brycekittinger
Employees Worked With
July 24, 2024
Darian & Randy were excellent to work with. They helped me so much, answered questions and made the process easy. Finance not so much. Trying to push a balloon note on me when I said I didnt They helped me so much, answered questions and made the process easy. Finance not so much. Trying to push a balloon note on me when I said I didnt want it. More
by TDPATTON
July 24, 2024
Great service as always. Love the new oil change stickers. And I appreciate the beverages and sitting areas. Love the new oil change stickers. And I appreciate the beverages and sitting areas. More
by amberquaid2018
Employees Worked With
Lovely lady with the Crazy Cool black fingernails
