Crain Kia of Conway - Service Center

I love the Crain Kia of Conway dealership. I have always been provided exceptional service there. Also knowing that my vehicle is being taken care of by individuals that work for the same make I have always been provided exceptional service there. Also knowing that my vehicle is being taken care of by individuals that work for the same make puts me at ease. The staff is alway super friendly and accommodating. More

I was greeted with smiles and a friendly smile. The service clerk was able to check me in immediately and gave me an accurate wait time. I was impressed. The service clerk was able to check me in immediately and gave me an accurate wait time. I was impressed. More

They have always taken care of me and my car. I wouldn’t trust anyone else. Everyone there is very nice, but Delilah Dover is my star. I wouldn’t trust anyone else. Everyone there is very nice, but Delilah Dover is my star. More

Very nice and did everything in an orderly fashion. Got my service very quick too Got my service very quick too More

Ricky Reynolds went above and beyond in trying to help resolve my issues. All of the staff is very friendly and helpful. resolve my issues. All of the staff is very friendly and helpful. More

NICE PLACE NICE PEOPLE FAST WORK Jeremy was excellent but I hate questionnaires that require a paragraph. For future reference. excellent but I hate questionnaires that require a paragraph. For future reference. More

Service was prompt and I was kept informed along the way. I was offered popcorn and water. Some staff came along and talked with me so it wasn’t so boring waiting. I was informed on next service and addition I was offered popcorn and water. Some staff came along and talked with me so it wasn’t so boring waiting. I was informed on next service and additional services to get. More

Once again Delilah and the Crain Kia if Conway service team were all amazing! A+ experience team were all amazing! A+ experience More

Generally, service communication is excellent (adviser-dependent, most are very good). The battery failed under warranty and they were able to replace it within a couple of days. This is a common (adviser-dependent, most are very good). The battery failed under warranty and they were able to replace it within a couple of days. This is a common issue with this model and others with the issue (based on forum posts and social media) usually have to wait much longer, maybe even weeks. More

I would say Thank You, Mr. Johnny, manager of Crain KIA’s service department for returning my call and addressing my concerns. He said moving forward I will be getting updates Johnny, manager of Crain KIA’s service department for returning my call and addressing my concerns. He said moving forward I will be getting updates regarding status of my daughter’s car. Thank you again, Mr. Johnny More