Crain Kia of Conway - Service Center

Everyone was always kind and on top of everything. They were always quick and always kept me informed! They were always quick and always kept me informed! More

They were very attentive to my every need and got me in a 2024 Kia Forte although my credit wasn’t the best. 2024 Kia Forte although my credit wasn’t the best. More

When I called to schedule my service I wanted an ideal of the total price because I was comparing prices against other shops. The overall quote was comparable to what I quoted from another shop and I selecte the total price because I was comparing prices against other shops. The overall quote was comparable to what I quoted from another shop and I selected the dealership due to convenience. I was very specific over the phone to request the total (parts, labor, tax). The final total when I picked up the car was $800 more than what I was quoted. Don’t take a phone quote. Get it in writing. This adds to a long list of issues I’ve had with any Crain service I’ve used. I dread even going in for recalls. I will avoid Crain service in the future when at all possible. More

Friendly and professional staff made my kids and I feel welcome while waiting for my scheduled service to be completed in a timely manner. welcome while waiting for my scheduled service to be completed in a timely manner. More

Great Customer Service. Professional and Friendly. Highly recommend this dealership for Sales and Service. They are prompt and responsive to my needs and concerns. Professional and Friendly. Highly recommend this dealership for Sales and Service. They are prompt and responsive to my needs and concerns. More

Service dept went out of their way to help me, even without an appointment when my check engine light was on and the car would barely run without an appointment when my check engine light was on and the car would barely run More

Representative was extremely polite and informative. He kept me updated on progress of service. Pleasant waiting area He kept me updated on progress of service. Pleasant waiting area More

TJ was awesome, very accommodating and pleasant to deal with. I was very glad when he told me how long it would really take. with. I was very glad when he told me how long it would really take. More

So for the service has been on time starting and finishing. They are patient with my fumbling to get out. finishing. They are patient with my fumbling to get out. More

The team was friendly and courteous. The location was clean. TJ was very informative of the work being done on my vehicle. The salesmen working were also nice and made sure I didn’t need The location was clean. TJ was very informative of the work being done on my vehicle. The salesmen working were also nice and made sure I didn’t need anything. More