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Crain Kia of Conway - Service Center

Conway, AR

4.6
691 Reviews

691 Reviews of Crain Kia of Conway - Service Center

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October 27, 2021

The service department got me in very fast and answering all my questions. Delilah was very helpful and polite More

by EDWARD_HAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
October 26, 2021

Very quick, friendly, and helpful - thank you so much! They even washed and vacuumed my car - yay! More

by KELLYTRIMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

The facility is clean, the staff was very professional and thorough. The waiting room was exceptional. More

by XZY58W
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
October 19, 2021

Was able to be worked in. With my schedule it is hard to always getting a appointment so means a lot to be able to call and get in at the last minute More

by A22872058
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota English, Courtney Mallett
October 12, 2021

LOTS OF TURN OVER, LIKE EVERYTIME I AM THERE NEW PEOPLE OIL CHANGE, LABOR GUY DID NOT TIGHTEN OIL FILTER HOUSING OIL LEAKED OUT, LUCKY I WAS LESS 2 MILES AND RETURNED TO AVOID A BLOWN ENGINE...SA More

by KEVANS11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DELILAH WAS BUSY AND HELPFUL
Oct 13, 2021 -

Crain Kia of Conway responded

The Service Manager spoke with you regarding your oil leak and apologized, then gave you a free maintenance package for your next visit. We strive to provide our customers with the highest level of Customer Satisfaction. On behalf of the Service Team at Crain KIA of Conway, I would like to thank you for your business and look forward to serving you again in the near future. Please contact me if you have any questions. Lesia Morrison 501.470.7028

September 18, 2021

I was able to drop off my car and get tot serviced the next day. They serviced my vehicle in a timely manner More

by BRANDO190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
September 17, 2021

Very friendly staff & fast service! They always answer any questions I have. I would highly recommend to anyone. More

by SRIZZO739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

If you have a problem with your car it takes saying hey the problem is t fixed or a second trip with an angry parent or partner to get it fixed. Plus most of the time half the people don’t answer the phone More

by alexisW13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Pearson
September 13, 2021

I had an appointment for a service check. That equates to an oil change and tire rotation. It took 2 1/2 hours to complete that service. To top it all off the cost was $161. More

by THERESA.WATSON0125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pearson
September 08, 2021

It was a good experience, and a clean place to wait. I will definitely be coming back for future service needs. Thanks you so much. More

by TAYLOR.JENNINGS2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Mallett, Lindsey McHenry
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