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Crain Kia of Conway - Service Center

Conway, AR

4.7
962 Reviews

962 Reviews of Crain Kia of Conway - Service Center

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October 04, 2023

Jeremey was great, very informative, polite and helpful. and Personal. It was a great experience. More

by worm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service dept
October 03, 2023

They explained everything and advised of the cost prior to doing anything. I was advised of estimated wait time as well. More

by nurseran3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 03, 2023

Andy was very easy to work with—he listened to what I wanted in a vehicle as well as my budget and found me the best option. My other vehicle was being serviced at the same time and they communicated More

by MERINA.POWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
October 03, 2023

After the update the transmission is slipping when trying to shift while in automatic drive More

by MIKE.DAVID.MYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Oct 05, 2023 -

Crain Kia of Conway responded

Mr. Michael Myers we contacted you after the update was completed but you didn't answer so we contacted the owner of the vehicle to explain the Anti-Theft update was performed as requested. This update would not have affected your driveability issues you are experiencing. Your check engine light was on when you came to your Service Appointment today and requested a diagnostic inspection to be performed. We performed a diagnostic inspection and found the intake manifold runner position performance was the issue. We checked for voltage and found 5V present with the motor response to be delayed. We recommended replacing the intake manifold runner motor and gave you a quote for the job to be completed, but the repairs were denied. The drivability issues you are experiencing is not from the Anti-Theft update but from the Intake Manifold Runner Motor. We advised the customer this issue would get worse, i.e., loss of power, hesitation and sluggish. Mr. Myers we are asking you to send an updated review since we completed the recall and diagnostic inspection which is everything you requested to be performed and you were not charged the diagnostic fee. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

October 03, 2023

Good service and quick service! Everything was explained and detailed! All the services that needed to be done, was done! Thanks again! More

by deasarae19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck, Brandon Roberts, Nathan Lusinger
September 30, 2023

Friendly environment with great customer service. I have always had a great experience getting my car service at Crain Kia of Conway. More

by brandiiborders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Roberts
September 30, 2023

jeremy was extremely helpful when i went in to get my oil changed, he was honest about what i needed done so that i didn’t spend any extra money. i will go back to him everytime! More

by hannahnicolehill04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jeremy york
September 30, 2023

The service Siemens is very polite and efficient. They discussed, with me, what's right and wrong about my vehicle. The waiting area is very accommodating. Jeremy is great! More

by OKAY.TONY2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
September 30, 2023

we have bought 3 kias and are very pleased with staff and service.will for sure use them anytime service is needed. More

by thomaspaula623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

The service staff are exceptional. Delilah is extremely knowledgeable and helpful. She is super easy to understand when she is explaining what was done on your automobile. She is the b More

by BETHALIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
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